Jira Service Management

This sucks I hate sites with no contact page anyone know where this is at? Opened new account and can't add any team members. In about 5 min I'm done with this site.

• jira-service-desk

Over the past few days we have experienced issues with making changes to the Customer Portal viewable statuses and transitions. We are unable to click on 1 transition to make a specific change to the...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm not able to find the specific answer to my question. I've found loads of stuff about how Service Desk integrates with Jira but not a specific answer to my question which I'd like before I set off...

• confluence
• evaluator-resources
• jira
• jira-cloud
• jira-service-desk

User (customer) created from email in Service Desk become also part of Jira Software, how avoid this? there is no way to prevent that User become registered as customer, but with taht he have automa...

• jira-server
• jira-service-desk
• jira-software
• user

Hi, Is there any OLA management within Jira, like there is for SLA management? Thanks Jenny

• cloud
• jira
• jira-service-desk
• jira-service-desk-cloud

Hi, I need to lock JIRA but dont close the service. How can i do that? Kudos,

• jira-service-desk
• jira-service-desk-server
• server

In Service Desk project allowed create users from incoming email. Each new created user get rights to Jira Software. How avoid this? New user need to be only Service Desk customer.    

• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi @AlL, In our Customer Portal  "All request" function not showing all requests which are raised in the project. we have set the filter to all request type, requests raised by any user, any...

• jira-service-desk
• jira-service-desk-server
• server

Hi, 1. Can you please help to configure SLA based on prority , urgency and impact?  2. How to configure SLA notification send to service team and the users? 3. How to configure SLA time and m...

• jira-service-desk

HI, How to assign a ticket to a user who is registered/present in IM system but is not an agent/admin/ also not in the service desk team

• jira-service-desk

Hi,    I am trying to import a CSV from my Zendesk to Jira.    The only fields I am entering are requester, assignee and subject, which should import to reporter, assignee and...

• jira-service-desk

Hey all, I've been banging my head against this automation all day, hoping someone with a big brain can help me. To summarize my use case: I have JSD issues that need to be moved semi-frequently b...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm very new to Jira Service Desk and have a question regarding incoming emails. My question: Is there an easy way to set up within Jira Service Desk to automatically send emails from specific u...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have an email account configured in Jira Service Desk so that emails sent to that email automatically create a ticket. It seems to only work randomly.  So far only correlation I've noticed i...

• cloud
• email
• jira-service-desk
• jira-service-desk-cloud

Hi! we would like to have a knoweldge database so that our users check if the question they are going to create already has an answer.  The way it is working for us is that the "related alrticl...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Does anyone know how to setup email notification to manager when their employees open a helpdesk ticket through email?  For example, I send an email to helpdesk@wxyz.com, I would like a ...

• jira-service-desk

  We currently have JIRA SD and Confluence under our belt. I had a few questions: - Does Crowd come with using JIRA SD for free or is it another entity with it’s own license? Would we need Cro...

• cloud
• confluence
• jira-cloud
• jira-service-desk

I've changed the notify me on my changes still did not get email from the issue i created.

• jira-service-desk
• jira-service-desk-server
• server

I have connected my service desk and confluence instances.  I have access set to "unlicensed access".   Customers in the portal can search the knowledge base and links will appear, ho...

• jira-service-desk
• jira-service-desk-server
• server

I have connected my service desk and confluence instances.  I have access set to "unlicensed access".   Customers in the portal can search the knowledge base and links will appear, ho...

• jira-service-desk

I have connected my service desk and confluence instances.  I have access set to "unlicensed access".   Customers in the portal can search the knowledge base and links will appear, ho...

• confluence
• jira-service-desk
• jira-service-desk-server
• server

There are some complex fulfillment requests which we are going to implement on Service Desk. Example: Production Team starts new Dev project. PM is writing new Service Desk request to prepare Projec...

• jira-service-desk

can you please provide download link for atlassian-servicedesk-3.14.0.tar.gz

• jira-service-desk
• jira-service-desk-server
• server

Good morning everyone, I have some doubts regarding the JQL JIRA Service desk. I can not extract some information from the issues. Example: OS = Issue. Activity = Sub-OS. 1-) Report that must c...

• jira-service-desk

On my On Premise Jira Software Data Center instance, the atlassian marketplace is not reachable because of internet connection so, I am not getting options to install JSD Data center from there. &nb...

• data-center
• jira-service-desk