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Jira Service Management
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Hi Team, When i make a custom workflow in Jira Service desk how do i select the appropriate scheme and attach to it.
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If I purchase a 100 agent Jira Service Desk Data Center license (20000 USD), and in 3 months need to upgrade to 250 agents, is the cost 36,000 USD, or are there any discounts for the upgrade within t...
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I am a site admin for a new cloud based JIRA service desk instance. For soem reason when I go to view any of the customer portal elements to see what they look like I am presented with a blank scree...
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Hi, i want to create a signatur with the canned response function. And there is a mailto emailadress, how can i render this? Thanks in advance. Regards Nicole
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Needing some advise of how to link any service desk tickets to our projects in Jira Software By this i mean and "requests" that come through from customers that use the service desk that a developer...
1,184 views 3 0 Deleted user December 18, 2018 -
Hi everyone, I'm looking to create subfilters for our scrum board so that I can filter issues that have been in a column for 2 weeks or more (using the JQL query below): project = PROJECT...
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Hi, what's wrong? Each time i add a customer to an organization the welcome mail is send, how can i change this. Thanks in advance Nicole Wieser
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Hi, My team would like to access "sample agile" to better manager their tickets. Unfortunately, even if the "sample agile" appears in their project menu, when clicking on it, a "Licen...
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I'm building a Plugin for help customers to create insuis in Service Desk, actually is only working with Project Users (Managers, admins...) but not with Project Customers. They can create w...
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Hi All, Is it possible to put an info message field on Create Issue Screen like this: using Scriptrunner Web Fragments? I have tried this one but it does not show me button o...
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Validate / Enforce that the following people sign off/approve on the test coverage before they are able to transition from Testing Queue -> Deploy Queue: Original developer of the ticket (assig...
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I am trying to setup login free portal for many sites are there any tutorials to follow? Also what level of permissions do you need to get going? I do not see the the project settings in ...
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We have all of our support requests going to our Corporate G Suite, Google Groups address. Can I use that email address to connect to Jara Service Desk?
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I have a jira user who is unable to see a particular project. On looking at that project it appears he has been added to it. But on investigation he appears to have a 'ghost' account - he a...
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Hi, I managed to establish an application link between my jira service desk cloud eval version with my self hosted jira software (7.2.3) I can link issues, but now I want to synchronize the users f...
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When a customer searches the knowledge base from the portal and clicks on the link, the customer is shown the article inside of jira service desk. We would like the article to open in confluence.
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After embedding the code onto my page it appears as a button in the bottom right. Can I control the location of the button that opens the widget?
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Hello everyone, we want to have a form (for customers) in Jira Service Desk with multiple fields in one line. By default there is only one field per line but we want to have three customfiel...
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When emails are forwarded from Gmail to Service Desk, the HTML is not properly rendered in the ticket. For example, they show up like this and are incredibly hard to read: *From:* Veri...
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Hi, We currently don't have any administrators on my team who can interrogate the Jira API so hoping someone can give me some guidance before I reach out to an internal development te...
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Hi, we can't connect to our mailserver with jira helpdesk, since a couple of days. Jira Helpdesk returns the following error message (Project Settings -> E-Mail-Inqueries): >>Unfortuna...
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I Removed a SLA, but on the ticket overview, it's still showing this SLA in the SLA widget. We also have another one their, so that could not be the problem. Any ideas?
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2023 update! Use Zoom? Good news, you now connect your Zoom account to Jira Service Management. When an incident occurs agents, responders, and stakeholders can swarm quickly in a Zoom room from the ...
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Hi Community! The Jira Service Desk team is looking for customers who use Jira Service Desk to provision and manage AWS cloud resources. We’d love to better understand your current use c...
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We have just set up our Service Desk, and for each category we have different sub categories so that we can correctly define our customers issues. When they have logged a ticket all the fields in th...
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