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Jira Service Management
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I'm using Jira on the cloud and am setting up our organization's first service desks. We're ready to roll out the IT service desk but the HR desk isn't ready yet. I'd like to hide the HR service desk...
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Hi all community, anyone knows what kind of error it is? "error locomotive 3662"
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Is it possible to copy a calendar from one project to another in Jira Service Desk?
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I was working with an off shore team and created a jira account and board for them. We now internally moved a few teams onto jira and i would like to combine the two jira accounts by moving all the ...
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how can i add an additional approver
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When trying to install Jira Service Desktop from Jira 7.11 I get this message: An unexpected error occurred. Refer to the logs for more information. What can I do to get Service Desktop run?
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Hello, So I have created a custom field that allows customers to choose what O/S their platform is running on from a dropdown list. What I am now trying to do is drill down a bit fu...
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Hello folks, is there an option to integrate an online PDF or general attachment viewer if it's a word or other type of data so we can click the attachment, it opens in an online viewer and we can d...
991 views 4 2 Deleted user January 10, 2019 -
Hello to the support team and to the community. We would like to use Jira Service Desk as an email ticket system similar to OTRS. Customers should send their questions to a mail like "support@vwx.yz...
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Hi everyone ! I'm willing to pass my Jira Service Desk certification and I'd like to know if the course "Jira Service Desk Administrator Certification Prep" available on enable.atlassian.com is the ...
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Hi everyone. We are using Jira Service Desk in connection to Confluence. The Help Center has a link to customer portal with assigned Requests Types and allows to search for articles in the Kno...
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We have the following requirements for our Incident workflow. Need the ability to work tickets at level 1, and if needed escalate to a level 2 and/or level 3 groups. I understand we c...
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Hello, I have a team member that can no longer view the board unless it is public, we have been using Trello for about a month and have not had any issues with it and the Team member in question h...
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I am running into the dreaded issue of receiving comments in a closed ticket. Is there a way I can automatically turn off comments when an issue has been resolved?
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We are trying to get the issue collector of a ServiceDesk project accessible and functionnal for our logged (in Jira) customers. The collector is accessible through our webapp 1 - Theses Customers...
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Hello, I would like to set up a rule that would automatically change the status from "testing" to "in progress" after 5 days. How could I manage to do that ? th...
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When a customer is added as a participant, they get notifications from the issue as expected. However, if the participant replies, it doesn't look like their replies are being added to the issu...
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I am a UX designer and I work in a large company with different roles (Developer, UX). We work in agile development teams and use SCRUM. Are there any pros and cons to working with different types of...
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Hi all, I have set up a Confluence - Customer Portal knowledge base, which in part is linked to our Jira Service Desk and it works really well, especially when a related ticket is logged, ou...
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Hi, We have just configured a new Cloud JIRA Servicedesk for our collauges and vendors. We haven't uploaded any guidelines hence I would like to disable / remove the input field på the landing page...
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Are there options to bulk migrate portal only customers? I have 301 portal only customers that I need to migrate to Atlassian accounts. This is to prepare for Atlassian Access - Azure AD user ...
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I'm currently trying to customise a company service desk help centre, and have transitioned to the new help centre. The option to include a custom banner and logo are there, but I can't seem t...
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I need to create a report that shows the 10 creators who creates the most issues. Does anyone know how to do this?
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Hi, we upgraded our Jira version in the fourth quarter of last year. After that we have not been able to comment on issues when browsing issues in filters. we have different filters for open c...
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We need to maintain a document with issues and resolution details. This could be compiled automatically from the issues raised. This should also be accessible and editable for all user and it sh...
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