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Jira Service Management
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Hi, I'm pretty new here and I have a user that claims she cannot share a ticket. On the project, for the edit issue permission it has been granted to Service desk customer - portal access but I...
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We have added customers to our jira service desk. But agents still can't find any customers' name when raise request on portal under "raise this request on behalf of". That would be very app...
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hey im trying to get all issues for the current logged in user jql=project=\"" + sd.getProjectKey() + "\"&reporter=\"" + auth.substring(0, auth.indexOf(":")) + "\"";  ...
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hi, i am doing a confluence space home page for my team and we have a section where i will list down all my members, i was wondering if there is such function which i click on member's name of profil...
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I updated the 'Reporter' of an Helpdesk issue to the actual customer who is registered under their own organization as a user. It allowed me to update this value. I have added the organization value ...
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Can we generate multiple issues from a single service desk request? We have multi-select field on the request page and would like to create an issue for each of the selected items in that field.
1,785 views 7 0 Deleted user January 8, 2019 -
Hi Team, I’m wondering that is that possible to Export and Import the project from one instance to another instance with custom fields, workflows , and screens that are used in the Project. ...
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Hi We are inte process of setting up Jira Service Desk and I wonder where and how you customize the six boxed links as referenced in this article. Currently I can only list my Categ...
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Dear Support, We are having tomcat web servers behind the Apache server. We have configured HTTPS for all tomcat servers using Apache SSL Certificates. In the same way we are trying to configure SS...
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Hi, my name is Goran. When I'm accessing Jira Service Desk > Email request I'm receiving 500 error. Jira Service Desk version is 3.15.3 and Jira Software is 7.12.3. Applications are runni...
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Hello, does anyone know about JIRA chatbot integration? I mean AI solution, software that is capable of having a conversation with a human. thank you
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I created two service desks but noticed that when I access the help centre I am able to access both of the service desks. My question is, would it be possible to have more than help centre (e.g. one...
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I'd like to reorder the automation rules I have setup in Jira Service Desk, but I don't see a way to do it. Am I missing something obvious? I saw that I can re-order the steps within an a...
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Hello , I am trying to sort Request type to Ascending to Descending order or vice versa but its not happening. Is there any way i can do that. what i think because as it got symbols in-...
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I am trying to put below default fields in the Request but actually default field is affecting all other Request's. Can someone help me out to find out how i can make Default field only for...
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Hi Our Jira data center is throwing '500 Sorry, We had some technical problems during your last operation' intermittently. We are getting errors like this when commenting or changing lables or...
2,683 views 2 1 Deleted user January 7, 2019 -
Created a Service Desk Project > Created a group > added customers to the group No one in the group is getting the notifications (not even the initial email when an issues is...
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I'm trying to assign a group to a user that was imported in from Active Directory and it keeps giving me an error message. I originally had the user in the Jira Directroy but wasn't able to sync the ...
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Originally the Customer Portal contained a drop down list with all the request types in it. Something happened where now instead of the drop down list it just lists out all of the Request types. How...
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Can multiple assignees be designated in Hidden fields, or separate workflow will need to be created?
Assigning multiple assignees in hidden field or creating a separate workflow for each administrator from a service admin group is needed to forward request to more than one admin?
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We have a custom field 'Scheduled for Agenda' a date picker field and used by a project in issue type Can we have a similar custom field scheduled for agenda with data time picker field?
332 views 4 0 Deleted user January 7, 2019 -
Looking to setup a request template that allows a user to check multiple items from a list of options and then create tasks to various technicians based off of what was checked in the template.
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Hello. I'm trying to get the customer request type and copy the string value id to a custom field. In the create postfunction I have the following code. import com.atlassian.jira.comp...
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I am trying to get the Time to Resolution for tickets for years past, but reporting only allows me to back at most one year. Is there any way for me to pull data on SLAs for years past so that...
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We recently migrated from Jira Server to Cloud. The format of the SLA "Time to Resolution" value has changed. Previously the value would look like: 1d 13h 13m, but now it is in the f...
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