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Community resources
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Jira Service Management
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Hi there, As we are happy with jira SD we would like to get emailrequests from external customers (from one emaildomain ) But when we open email requests for the public in SD , every new u...
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I can reproduce the following simplified behaviour: Jira is connected to Crowd I have a "jira-users" group in Crowd, used for Jira Software Access I have a "project-A-customer" group in Crowd I ...
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When I set Can customers access and send requests from the help center without logging in? to No Then jira widget disappears from my website.But if this config is set to No I need to show a logi...
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Hello. We are trying to create a Change page in Jira SD that allows us to select different "types" of changes from a drop down field (infra, Security, Application) and then the CAB members (Ap...
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You can invite new users to join the service desk and be included in their Organisation so they can share tickets. If a user is already logged in there does not seem to be a way of adding him to the ...
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I've never used Jira before and as a small non-profit I have been given the task to install this on one of our servers. I have Jira installed on a server and I want to create a URL other than the htt...
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Hi, I created a custom field with a field type as a multi-line text box. However I now wish to change this t a single line text box but cant seem to be able to do this. Please can you he...
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Hi. We have Jira and Jira service desk installed on prem. And right now not many people are using JSD so we are planning to remove it from our instance. and install it as completely stand alone so t...
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Hi, Jira is repeatedly forwarding comments on Issues from one of our user accounts. The user claims not to be doing this. How can I turn this off? I have removed the user's admin ...
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When selecting a search filter for editing the search path / the input prompt line does not appear and also the failure statement "failed to retrieve favorite filters from server" appears (see pictur...
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I have added users in JSD without application access. Added that users in project roles, groups, Security levels. Now i am unable to create mail tickets through That users.[ It is saying that you m...
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Is it possible to have the work log/comments look and feel similar to BMC Remedy -
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How can we create a child ticket from the main inheriting all details except the requester information - Main Ticket > Child Ticket [Linked SLA/OLA]
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https://jira.atlassian.com/browse/JSWSERVER-16754 is a workaround available?
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Hi, we use the german translation of JIRA ServiceDesk and in the view screen stands "Bitte drücken" instead of issue type in all projects. How can we solve this? Thanks in advance. With best rega...
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Hi All, How can I revert back the previous value of group picker if it is set to null upon editing using listener? I am currently experimenting this code but no luck Scriptrunner Listener im...
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If I'm using Jira Software and Confluence, would it cost me $10 or $20 for 10 users or less?
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I am an admin on the account and want to update our billing settings but have been unable to load the page for the past two weeks. Every page comes up as "We can't load this page now" and a "re...
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Dear team, I am facing below warning message in my JIRA Service Desk: While removing the users, I am getting below error; I just purchased 3 agents license. Not sure where I am doing incorrect co...
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I'm attempting to find a way to allow Collaborators to comment to customers. We only need to restrict them from changing ticket assignments and transitioning tickets. Does such a rol...
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Hello i subscribe to the trial for Jira service desk but i don't know how it works could somebody help me. Also we use the light version of the jira service desk i don't want to compris...
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When using a Post-Function Script to add Watchers we are experiencing the following: Users with Manage Watchers permissions can no longer simply remove any of those Watchers added as par...
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When any clients open a item by Portal any notification are sent. If clients send e-mail to open item the notification are sent perfectly. in my notifications configurations has others e-mail ...
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e.g. if a customer's valid SLA expires in 2019, we want JIRA SD to inform us. can this be possible? Thanks in advance
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Hi Community. I need help on retaining group picker field value when it is set to blank or null using scriptrunner listener. Scenario is after the issue has been made, if someone edited the group pi...
Atlassian Community Events
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