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Jira Service Management
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Hello, I am trying to make it possible, that when I publish an announcement on the "help center" page to automatically send an email to specific customers. I've tried a lot but I cant figure out how...
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I am looking for a solution to per-populate Asset information in a jira service desk ticket when a user raise a incident request. Right now we have Lansweeper as a asset management system in ou...
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I've set up an SLA to measure time since a Support Engineer last contacted a customer. (For the purposes of development, I've specified 1 hour on Priority 1 issues and 4 hours on other issues.) See b...
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Can I customize the buttons on the Customer Support portal? The Contact Us button isn't prominent enough, and I'd like for it to be the first thing customers see on the page. I'd like to change the c...
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I am trying to set up a confluence calendar (team calendars plugin) to view the "due date" field from a jira service desk work order site. I cannot get it working for some reason. There doesnt seem t...
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Currently, our service desk customers can add attachments when an issue is created. However, a customer cannot add an attachment after the issue is created. How can we resolve that?
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My customer would like to be able to download their issues from the portal but I cannot seem to find a way to give them this ability. Does it exist?
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I am setting up organizations and inviting customers to them, but even though the system says an email was sent, the users/ customers are not receiving the emails.
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Hi guys, Is there a way of showing the tickets list page after opening a ticket , instead of the ticket details? Thanks!
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I'd like to do a report that takes a snapshot and the end of each day to see how many Open Issues we have in our Queue. This way we could just look at a chart for the last 30 days to see what is happ...
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We are attempting to import customer service requests from an external system. This system includes a 'correspondent' email address, which is the email address of the person who emailed the request i...
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Hi I have set up External Users to see their own projects in Jira Software. The problem i am encountering is that when they log into Jira they are seeing all of the Service Desks that we hav...
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Hi, we are using Jira server desk, when customer trying to create a new issue, by sending email we are getting following error, can you please check. Reporter ...
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Does anyone have issues with the SERVICE DESK . For our customers it shows only one image (multiple times) if the various images have the same name. When images have different names it shows allright...
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In Jira, list fields have auto-completion. However, it uses a static data set to suggest the value. It does not handle more than a few thousand entries. In order for the auto-completion to support ...
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Hi, JIRA Service Desk handles correspondence between the customer/email receipient and our support email perfectly. It tracks the history of the conversation within the ticket. Sometimes howev...
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I try to add the field "request participant" to a Request Type form in the Help Center Portal. When I click on "+ Add a field " button in the "Request types" setting page the field "Request Particip...
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I just bought the service desk software a few weeks ago (second time as had problems using the old licence we had). I thought we had a 10 user licence as thats what it said online this had just chang...
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Picture 1: I want to disable "Assign" permission (Picture 1) until status to ITGC SECT MGR's approval (as a attached Picture 2) I tried to configure in transition Properties with: Pro...
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Can anyone help please? Our clients have notified us that they are not receiving emails sent from our service desk. It now looks though we are not receiving emails from clients when they have been r...
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In Jira Service Desk Server, Can I create a workflow condition according to a field value?
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We are adding customers as approver, After customer approval the change will be implemented in production. If there are two members from customers are approvers, then approval of one of the customer...
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How do I connect my service desk to my company's Office365 email for that I can get trouble tickets sent to support@mycompanydomain.com
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How can I lookup a customer accountId to automatically add them to my Jira Service Desk organization
I'm creating a sync between Jira Service Desk and another system that has customer email addresses and I want to bulk add customers to organizations within Jira Service Desk. With the upcoming chang...
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| February 17, 2025 1:01 AM PST | ||
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