Jira Service Management

We get Jira SD tickets which may be connected to larger pieces of work.  How can we add a "linked issues" field into the create screens so that the raiser can add this themselves?  Obviousl...

• jira-service-desk
• jira-service-desk-server
• server

Good morning, has anyone configure a O365 account as the requester email address on Jira Service Desk?  I'm struggling to configure this

• jira-service-desk

Hello, as my project is shifting from Jira software(cloud) to Jira Service Desk, I want to know how can I migrate all the data (issues etc) from Jira software to Jira Service Desk so that I can resum...

• cloud
• jira-service-desk
• jira-service-desk-cloud

JIRA couldn't connect to outlook.office365.com . Check and make sure the host name is correct and try again--which exactly the host name here...we used outlook.office365.com for the mail server

• jira-service-desk

Is any way can customize customer portal, Add New text field Dropdown list Sort Filter Advance Search

• cloud
• jira-service-desk
• jira-service-desk-cloud

Our service desk plugin is up for renewal again and I'm thinking about alternatives. Service Desk is very limited and quite expensive for what it does, so I'm thinking about writing a React front end...

• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Hi. Is it possible to use JSD automation to add a public comment and sign with the assignee name? Something like: This issue is now marked as 'closed' Thanks, assignee.DisplayName | Service Desk...

• cloud
• jira-service-desk
• jira-service-desk-cloud

For example, whenever an issue as received a satisfaction rating, alert management to the rating, or send a specific email to the customer thanking them etc. Are we able to use a satisfaction rating...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, the website that I currently setup has a problem said that it is insecure. the SSL certificate already done but the hosting said that theres a mixed content that cause the website is insecure....

• jira-service-desk
• jira-service-desk-server
• server

Can users send in field specific data? For example, we'd like them to be able to provide a Due Date on a request.

• jira-service-desk
• jira-service-desk-server
• server

Hello. I want to install Jira Service Desk (previously I've install Jira Software 7.2 in the server ) but when I try to install it  by the Application Management appear this error . "Could not ...

• jira-service-desk
• jira-service-desk-server
• server

I am setting up the portal so that my customers can view their open tickets. I set up a customer "Acme", and there are several people in that customer that I want to have access to the portal. ...

• jira-service-desk
• portal

We have an internal ticketing system for web projects and rely on screenshots in comments/email replies. When someone pastes a screenshot through their email client we used to see the screenshot them...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi community,  we use the JIRA integration in Slack and added some webhooks in JIRA which inform us automatically in a specific Slack Channel about new incidents in our JIRA ServiceDesk . These...

• jira-service-desk
• atl-int
• slack
• webhook

I have configured a new issue Types, but I can't make it visible when I have to set the start of the SLA. In practice it only shows me the states. How can i set the start of the SLA when 'Due Date' i...

• jira-service-desk

I have added few administrators to our JIRA service desk project as they need to monitor the queues and pull reports. However though they are added as administrators they still get routed to the serv...

• jira
• jira-service-desk

When a customer tried to resolve the issue from the portal view, they end up with this error: "You do not have permission to assign issues."   I tried it with my user. I raised a support issu...

• cloud
• jira-service-desk

https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913213935.html   Ref to above URL, If I want to give 'Atlassian account' privilege to my customer, is it possi...

• cloud
• jira-service-desk

Having previous experience with Jira Service Desk classic, you might have a few questions about how it differs from Jira Service Desk next-gen. The post below aims to answer these questions. ...

• jira-service-desk

What's going on here with the ticket view for a customer viewing tickets submitted by them?  

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello community, Please, I ask you help: I'm struggling to try to create a task in the service desk where I can put the estimated time to solve this issue. Is there any way that I can put in a...

• jira-service-desk
• jira-service-desk-cloud

We are currently using the latest version of JIRA Service Desk as our ticketing system for both internal and external users. We will be using HIPPA sensitive info in our tickets and thus would like t...

• jira-service-desk

We have recently upgraded our version of JIRA Software to 8.0.1 and Service Desk to 4.0.1. Since the upgrade our Customer Notifications from Service Desk have stopped working. We have been through th...

• jira-service-desk
• jira-service-desk-server
• server

Hi Atlassian Community, I've created a filter which is allowing me to get all data (including the time to resolution, based on a SLA) of my tickets. When I try ta make an extract CSV (current or al...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello The new installation I cant create 1st project  

• jira-service-desk
• jira-service-desk-server
• server