Community resources
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Community resources
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Jira Service Management
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Hi, I am trying to add new customers to our Service Desk but when I try to add them I am presented with the error 'Cannot add user, all the user directories are read-only'. This has just started ha...
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We have setup a distinct Confluence space as the knowledge base for a service desk portal. We add more and more articles to this space (with the name CKB). This knowledge base space c...
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Hi, all, there are already many standard answers here, but here I have a more specific logic question: If it is assumed that a ticket is created by the customer via Service Desk, is the same ticket...
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Hi, In our JIRA Service Desk, we have several users, some of them internal and some of them of the client. We want to limit those external users not to see the reports with the internal user...
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Calling rest apis to create customer in jira service desk cloud. We are using below POST url and getting a response error. Can some help us how to fix this error. POST /rest/servicedeskapi/customer&...
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When an issue in JIRA Service Desk automatically changes its state from "Waiting for Customer" or "Waiting for Support", it appears as done by JIRA Administrator. But in fact, it's an automatic trans...
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Setting up a custom email address for email requests. Throws back error 'JIRA could not connect to the mail server'. How to go about it please. Image attached.
677 views 3 0 Deleted user March 14, 2019 -
Hi I'm looking to export a list of tickets closed within a certain time frame and to include the comments added for each ticket. I have attempted to do this via JIRA Core (Search issues > Resolv...
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When user send in an email reporting an issue, a ticket is created as it supposed to. However, if the user reply his/her own email that was sent in earlier (email thread now has 2 emails by the same...
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I keep getting the error "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)" Check out our troubles...
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We using Jira clouds SD and Jira Ops , how can we sync the comment example developer/support update the comment on jira ops will auto create/sync the new comment to Jira SD , vice versa as well ...
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Hi all, Is there an app that allows customers to view the portal and requests made by their organisation?
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I made just a practise and now need to clean up as I did not wish custom fields on every card. Thank you. Norman
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Hi, we are a business with 6 agents and about 12 collaborators. The collaborators are set up in Jira Ops as explained to me to be best practice. WHen we set up a ticket, we ha...
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Is there a limit to the number of Request Types per Jira Service Desk Project? We are implementing this for a large IT organization that includes a desktop support team and an application suppo...
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I am a Jira Service Desk user (cloud). The banner on the customer portal is too big. Is there a way to reduce the height of the banner? I would also like to enlarge the logo on the banner.
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I have created a component - IT Security I have set up a Request with component value preset to IT Security Created the following Project Automation When Issue Created IF Compare Two Va...
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Just wondering how you are using refined theme for JIRA service desk? Do you have a public portal? What does is house? How have you changed up the template? What additional information ar...
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When using the route POST /rest/servicedesk/user as documented here, it seems to create a user and it's not possible to assign a specific project. By looking the way the Atlassian front end does i...
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can we assign levels to agent ? We need assign specific jobs to specific agents automaticly.
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The dates of my service portal in Jira Service Desk, shows them with 6 hours of more, previously it showed according to my region, Mexico City GTM-6
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At the request of one of my users, I'm exploring security levels on issues for the first time. They want all issues submitted to the Jira Service Desk project they run to have a security level set so...
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Hi all I'm brand new to service desk. We try to setup a service desk for our customers. The basic setup has been done so far, Projekt for the customers has been created. But i'm still struggling in...
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i am unable to log into our Service desk system with the error above . nothing works and also unable to log into the system with local user . please response asap since it is our ticketing ...
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For some reason our service desk portal has an extra page in front of it. I have no idea where it is from. It looks like a confluence article a colleague made but I cannot find it anymore. &nb...
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