Raise a Service Desk request on behalf of a customer email notification

[Angie]

Greetings

Is there a way when I, as an Agent, raise a Service Desk request on behalf of a customer, from the Raise Request, email notification to the affected user must not show my email address it must show the project email address?

email notification will show my email address as I'm the one who sent the email notification of the service request logged?

[Angélica Luz · Accepted solution]

Hi Angie,

Thanks for reaching out to Atlassian Community!

I tested on my local environment and the Issue Created notification is always generated with the "From” showing the agent who created the notification and not the project's name.

Based on your question, I created a feature request suggesting to change that:

• Raising a request on behalf of the customer should generate a notification with the "From" from the project's name and not agent's name

Please, click on vote and watch to receive notifications about the feature.

Regards,
Angélica