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Jira Service Management
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Tables from received emails do not display correctly in the Description field of the Jira Service Desk ticket. How do we fix the display of tables inside SD tickets? As you can see from...
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Hello, The satisfaction survey is linked to the resolution in Jira Service Desk, in our workflow we set the resolution when the issue is "resolved" but then we expect the customer to close t...
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when searching the inventory I have this error Can not search: "Exception occured while getting searcher" Trying to do the indexing I get the following error RuntimeException: Can not create or appe...
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I'm trying to develop some automation to approve ServiceDesk tickets from Slack using Workato. I'm referencing the documentation on ServiceDesk API here: https://docs.atlassian.com/jira-serviced...
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We just installed the service desk widget, and unfortunately, it is slowing down our site load times a bunch... are there any setting recommendations to handle this?
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Is there a remote assistance tool or plugin that can be used or integrated with Jira Service Desk Cloud to complement the attention of the ticket for IT area customers?
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I am trying to create a custom field as per instruction (https://documentation.riada.io/display/INSSERV/Default+Insight+Custom+Field) but the Insight Object is not available. Can anybody help? ...
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Good Morning, I created a new JSD Project and I would like to add "Request Participants" field in my "Customer Requests" To ensure it could be possible, I check the Configuration of the Field "Reqe...
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How to add smart value of any field in the summary of cloned issue in the post functions script runn
In the post functions Script runner clone issues: To Update Cloned issue Summary, the default script given is issueInput.fields.summary = "${issueInput.fields.summary} was Cloned by my Script" How...
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When I insert hyperlinks in a service desk project article in Jira to a page in my team's main confluence site I get this message: Not Found The knowledge base article could not be found. I'...
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Hello. When we add a new user in our jira servicedesk they are sent an invite link and have to enter full name and a password. But we have SSO enable so they shouldnt need a password. Is t...
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Creating a new Confluence page from within Jira Software - Service Desk, the page is created in the wrong space if the user is not logged in to Confluence beforehand. 1. Login to Jira Software with ...
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C'est très pénible de devoir aller tout en bas de la page pour voir les derniers commentaires !
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I have been using Jira Service Desk for nearly 4 months now and I love it. At first the company that I work for and myself used the local instance of Jira Service Desk. But, due to complications of s...
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Not all customers appear in the pick list for the Approval field and for adding to Watch a ticket. I have configured the request permissions to allow sharing with "Any customer o...
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...his would work or perhaps make sense. Can someone confirm this one way or another and if it is true, point me to documentation so I can understand?
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Hello, I've tried to find an answer to this but have been unable to. I am not looking to change the way our agents' email addresses are displayed, as I've seen is a big complaint. All o...
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We are using Refined to customize our customer portals, but I notice when they sign up on the portal for access that it redirects to the standard Jira Service Desk help center portal rather than the ...
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Hello Currently I have a service desk for IT support, who work with other project teams how do I do to assign them tikets since only the IT department is an agent on this project. S...
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bonjour je souhaiterais mettre un message d'alerte de façon permanente aux utilisateurs sur le portail du service desk pour les sensibiliser sur le contenu de leurs dem...
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Hello, I'm trialing JSD at the moment and looking for a way to configure alerts to adhere to an SLA with certain customers. The requirement is that when a customer from a certain company opens a tic...
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We are a very small software company delivering highly customizable software to customers worldwide. Coming from Redmine we want to migrate to Jira for development, Jira Service desk for support and ...
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Hi Team: I will start listing down our requirement so it will be clear what we need Background and Requirement: We are using Jira ServiceDesk Server (hosted on-premise)- right now using starter li...
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Hello after update to latest Version 4.2.2 we can't create any issues form the Service Desk screen the Google Chrome tells me that reason key "sd.validation.request.creation.failure.required.field" b...
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Hi, I have all notifications turned on in one of my customer projects, however the customer would like every member of the Organizations linked to a ticket to be notified of every status cha...
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