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Community resources
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Jira Service Management
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I am using Service Desk Cloud version, As part of automation , we are trying to update a service request with additional labels programmatically. I could not find update service request API. https:/...
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Im looking for a way for agent's to start a Remote Control on Windows machines. It can be started, for instance, with this run command C:\Program Files (x86)\Microsoft Configuration Manager...
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Hi, I am working in support and we are considering changing our Helpdesk platform. I did a research about JIRA Service desk product and have few questions: 1) Is it possible to integrate JI...
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We're creating JSD tickets via email requests and have confirmed that responses to the original email thread are added as comments to the ticket. The behavior we're seeing is that if an agent comment...
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Hi, We bought Jira software, jira service desk and confluence. I followed your tutorial to install it. We used centos 7.x with postgresql 9,6. Here the step i did: I installed jira core...
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I have a problem to find people on service desk
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Hi, I'm currently evaluating Jira ServiceDesk but I'm having trouble with the product categorisation. I have created the products fine and assigned them to Incident, but I want to add a different s...
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I'd like to know if anyone has a list of the default fields in a request for the JIRA Service desk
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Running customer permissions selected "Customers who are added to the project", how can i receive a notification when a person, not part of the customer organisation or added as a customer, attempts ...
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This page isn’t working uipath.atlassian.net took too long to respond. HTTP ERROR 504 Jira on cloud.
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Hi all, I would like to customize the " My Requests" in the commercial panel with custom fields or more information. I have not found the option natively or a plugin to be able to do it. ...
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Good Morning; I am having problems with sending mail, the emails that I have to send to the GMAIL server are stuck, causing the rest of the emails not to come out automatically. entering the registr...
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Hi all, This will be my first post in this community. How can I stop foreign email accounts that send emails to the linked Email account for Jira Service Desk from getting automatically added...
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We have just started using JSD for customer suppor for external orgnisations and have some weird experiences with email and incident creation. The install is fairly vanilla at present, with almost n...
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Hello people of the community. Is there anyone here that knows why the sla is running when the service request is set on pending and waiting for vendor or waiting for approval? Is t...
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how to change the report days?
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Hello all Is there a possibility to configure Jira Service Desk with several clients? We have in our organization 2 departments, that wants to work on Jira Service Desk. But they need the possibili...
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Does anyone know if it's possible? When a customer creates a ticket at the servioce desk an affect version should add automatically
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Can we get the customised pre-filled fields for different service desk issues? Fields like summary and description. It will work as the template for the customers while creating a support ...
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We have approx 115 users on Jira and we are wanting to add ServiceDesk to the instance. Blah.atlassian.net. If only 15 of the existing users need full access to service desk will all 115 users be cha...
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Tables from received emails do not display correctly in the Description field of the Jira Service Desk ticket. How do we fix the display of tables inside SD tickets? As you can see from...
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Hello, The satisfaction survey is linked to the resolution in Jira Service Desk, in our workflow we set the resolution when the issue is "resolved" but then we expect the customer to close t...
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when searching the inventory I have this error Can not search: "Exception occured while getting searcher" Trying to do the indexing I get the following error RuntimeException: Can not create or appe...
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I'm trying to develop some automation to approve ServiceDesk tickets from Slack using Workato. I'm referencing the documentation on ServiceDesk API here: https://docs.atlassian.com/jira-serviced...
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We just installed the service desk widget, and unfortunately, it is slowing down our site load times a bunch... are there any setting recommendations to handle this?
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