Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Migrated a Jira Core/Service Desk (7.5.1/3.x to 8.4.1/4.4.2) from a Windows Server 2012R2 to 2019. Am having some issues with email configuration though. Originally had it setup so any emails to the...
-
For example if I have 2 customers not part of an organization and then I have 1 organization with 5 people within it, does that mean I have 7 customers in total? Or do I only have 2 customers and 1 o...
-
Dear Atlassian Community! We have purchased JIRA and Confluence Atlassian product enterprise licenses for quite some time. Our ongoing iOS application project is also supported by these Atlassi...
-
When I add a customer to a project, does the customer see my project through the help center, or does the customer get redirected to the JIRA service desk and can access other project that they are n...
-
I am a Org and Site Admin as well as a JIRA-administrator. I have multiple projects within my JIRA service desk. I want to add myself as a customer to my test project that I created. The reason is be...
-
I created a project and want to make sure that the customers assigned to my project only get to see my project and none of the other projects on the JIRA service desk. How do I do this? Thank you.
-
A couple of clients are not able to reply by email to the emails they get when I update their tickets. e.g., I reply on a ticket back to them. They get an email from jira@<name>.atlassian.net...
-
We have a critical issue for the email replies. The sender of the outgoing emails is X When a customer replies to that address, the reply is rejected by the Service Desk Auto reply filter. m...
-
Hi, I have 2 projects both with issue security setup. lets call as Project A and project B. First scenario, user is part of customer ONLY for project A-> able to raise and view tickets in portal...
-
Hi everybody, I need help you, I'm trying to program a post function in one of workflow transaction (post-function) Only want modify some fields in the issue but I don't know why do...
-
For JSD Automation rules the View log functionality is very valuable for problems I can reproduce at will. The problem is invariably when someone comes to me with a problem, by the time they've notic...
-
Dear all, We have an AD group which is based on 20 users with right access for Service Desk, but actually when I go to the Application tab and check the licence information it is mentionned that I h...
-
Do you plan to have a rule that can create sub tickets and link then you create a request in the portal Best regard Thomas kindhag
-
I have a couple of clients that cannot view all their company tickets, i even have him as a participant on all tickets, but he can only view his tickets. This is in the client portal. Any...
-
Is there a way to audit changes to the "People" section of Service Desk cloud? Individuals keep appearing in that People section, and we've moved to Role-based access. I need to kno...
-
Hi, community! We have Jira 8.0.0, Service Desk 4.0.0(CentOS, Postgres) We have 4 projects Service Desk and 4 email channels. There is a situation, when Jira stops picking up emails from mailboxes...
-
When I go to user management and click on users and scroll through to look for agents, I notice that next to some of their names it says "Org & Site-Admin". I am already a site-admin, but how do ...
-
I am a JIRA-administrator and a site-administrator. I created a test project. I want to add myself as a customer using a different email account so that I can understand and see what one of my c...
-
I am trying to connect our team's Office 365 shared mailbox account to JIRA Service Desk, but am coming up with an issue. I can connect successfully, and provide not only the e-mail address, but also...
-
So if I have 20 customers but 5 users and I have a subscription service for 25 licenses does that mean my number of licenses has changed to 20 of 25 licenses available or 5 licenses of 25 l...
-
Hello All! I'm hoping to get some input, suggestions and general best practices on what's working for you and your teams when it comes to SLAs. I know there are a lot of things that can be done with...
-
I get quite a few tickets in from specific users. These users at one point or another have told me what equipment they have etc, and I would like to have the ability to store some notes to a specific...
-
I have two components and I want the user to select the component and based on the component selected the issue should be assigned to various component leads. There is an explanation for my sit...
-
Please explain the differences between groups, organizations, teams, users, and customers? Thank you
Please explain the differences between all of these terms. Be very details and specific. I want to know what each one has the right to do when accessing JIRA service desk. Thank you.
-
I have multiple jira service desk projects in production using one issue type with multiple projects it is working earlier now it is saying error
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 7 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |