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Jira Service Management
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I upgraded Jira Service desk from 3.7.0 version to 4.2.0. After the upgrade i have noticed that there are two search button in the Advance Search. Is this an issue or anu upgrade issue?
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Large list of customers show in 'Project: Customers' including internal Jira Software accounts and self serve help centre users When navigating to 'Project Settings: People' only a short list of acc...
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I have the new Jira view turned on and no option to configure. Neither the issue menu nor the Jira settings page have the options available for me to configure the view.
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Does the gadget, Average Age Report, exclude records that are in the "To Do" or "On Hold" state? I have several records that are in the "On Hold" state and believe that this is skewing the Ave...
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Have set up customers in the Service Desk project. They can receive update emails from public comments and can reply through email. How do I set them up so they have a login (or no login required) t...
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I have a new service desk project. I have successfully added a "new to Jira" customer to a customer organisation and they can login and enter issues into the system - seems to be working fine. Howeve...
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...ut I keep getting 401, unauthorized. This is the function where I call the JWT-creature function: public function generateJWT() { $j = new JWTModel(); $o = new ObjectModel(); $r = new R...
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When i login as customer in customer portal he can see all the jira users. I want to setup in such a way that he will see only his user login is it possible?
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Hello Can I edit default Workload in Jira Service Desk, f.e. color, labels, hint information?
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Hello , Can anyone help me to solve this task , does I need to write automation for this .
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I am not able to assign ticket user have access as administrator in project
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I have set up organisations and users under each organisation. These users can log tickets on behalf of their organisation. However due to accounting related issues I want to temporarily suspend the ...
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Hi to all, i've configured a transition screen with the Attachments system field among the others. Unfortunately, when the agent add an attachment in the transition screen, it doesn't show the opti...
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We use JIRASD for incidents and service request. We want to send out the customer satisfaction survey to only incidents created within the SD project and not to the Service requests. These are setu...
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when I add an email address for jira , I receive this error: Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connection refused (Connection refused)" Chec...
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Is it possible that only one user of an organization can see all issues in the customer portal? The idea is that all users are in one organization, but can only see their own processes and one user ...
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Hi folks, we setup Jira servicedesk to create tickets from outside if an internal mailaddress xyz@our-company.com is contacted. This works fine and as it should. But this mail-address is us...
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Hi all, is there any way for me to insert multiple text field entry for my table name from the form below? Right now user can input only one table name at a time and there is possibility user want to...
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Hi all, We're looking for a way to stop our agents from editing comments made and shared to the customer, since we would rather they make an amended comment instead. I know you can do this fo...
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What permissions / settings are required such that Customers can only see their own requests / issues? Note; our project portal allows any customer to sign up for an account and submit a req...
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How do we modify / customize the customer account creation email? Subject: [JIRA] Your account was created!
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Is there any way to perform the JQL search on the Customer Request Category in Service Desk? Note: Don't get it confused by Customer Request Type in Service Desk. Check Image.
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how does a service desk agent create a bug from a customer issue email? How does a service desk agent link to an issue if they don't know what the issues are?
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I've done this setup: Who can access the portal and send requests to Chattahoochee Bluffs Service Desk? = Anyone can send a request without logging in Can customers create their own...
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I have created a new hire request form and I would like a field to do a look up from active directory. For example, when they get to the Manager's Name field and they start typing the managers first ...
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