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Jira Service Management
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We often tag users in comments with whom the ticket is not shared with initially. How can I automatically add tagged users to the shared list? For example, we might have QA file a support tick...
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Our customers used to have the ability to send an email and a jira service desk request would be created. We have this on 4 projects and none of them are working anymore. Did JIRA change something? H...
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What site can I go to help setup my Jira Service Desk?
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I am trying to update the emails that are sent by service desk - auto responder, the overall template of all emails that go out, etc. Below is an example of the current auto responder email....
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Is a JIRA Service Desk Team project a role a default project role? Is the JIRA Servicedesk project role different to the JIRA Servicedesk Customer project role?
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When I or a colleague make a ticket for a issue in the helpdesk we sometimes want to change the reporter to that of a client. In that case we noticed that the client is not receiving any notification...
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I'm currently thinking of getting Service desk for my organisation, through cloud, and have a couple of questions: Do we need to license users for both service desk and for core? Or is the s...
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Hi, I'm trying to connect our current support email (Gmail) to Jira Service Desk in the email requests tab. For some reason, when I click on the google icon under -connect a custom account-, nothing ...
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Hello, we have a strange situation where several users from our customers getting an error while they want to browse in Service Desk or trying raise a ticket. They get this screen below in Jira / S...
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Hi Team I am using Service Desk 3.14.1 and running with issues. 1. How can i access / view all issues created by team members on Customer portal 2. Only few members having the "jira-Agent"...
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How to create sub groups in group in JIRA service desk project
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Hi, I’m trying to determine if there is any way to create a custom ulr or a button based on other properties of a request in the ui for agents? I need a url or button to a external system where t...
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I am able to update the ticket with "Escalate" , "Resolve the issue" and " cancel Request" with api url = "https://url/rest/api/2/issue/{ticket issueid}/transitions?expand=expand.fields".
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Hi, Does anyone know of a way to remove (x-out) any predefined and sensitive data in a service desk request? Mail or when creating a ticket manually. I.e. SSN (Social security no (123456-78...
871 views 2 0 Deleted user October 10, 2019 -
Health check problems detected: Database: The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is supported by Jira. I have run thru the guide accor...
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Hello, we want to send emails throughout a postfunction with groovy scripts / script runner, that chooses for different jira-projects different smtp servers. Does anyone of you have experien...
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Hi, I renewed my current license (with 9 agents) to extend the support for 2 years. In the same time I have purchased 3 new license for Agent. I have a new license key for the 3 new Agents. If I a...
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Dear Sir, We are using JSD very well with Customer Service business. I was wondering that there is any JQL syntax to search by Request type group (Not request type). Because we have ...
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hi, may i know how to fix the error below? i did follow How to Fix the Collation and Character Set of a MySQL Database but still getting the same error.
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Is there a way to log in as one of my Service Desk users? I know I can do this with full Atlassian user accounts, but I don't see a way on the Atlassian Administration page to do this for my Service ...
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Is there anyway to use a distribution list email address as the address for JIRA service desk? When I see to add custom address it requests a password.
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So I recieve some automated messages through my helpdesk email that I don't want to be on my SLAs. Right now, I am manually making them into Tasks, since the Automation cannot change the Issue ...
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If there a way to query the Service Desk RestAPI to return a list of all requests submitted by a specific customer, or by that customers email?
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I don't want to try it with username as usernames can be same. Also, In my problem, I am initially having customer's name and email address only, and then want to check if it already exists in my JI...
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Hi, I am setting up an automation for jira rule to send an email to everyone who appears under the "Shared with" on a Servicedesk ticket in the customer view of the ticket. How do I get that list of ...
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