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Jira Service Management
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We have enabled SSO and it works fine. I have downloaded the Android app and it works fine for me as an admin. Normal users cannot log on. Is that normal or just the agents can use it?
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I am creating and adding customers (and adding them to before added organziation) to a JIRA service desk project with the service desk API. Question: Might it be possible, that this action is _no...
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With the new release, our customer experience changed for the worse. When a customer clicks on a ticket they submitted, they now have to scroll to the bottom to write their comment to the agent. Our ...
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You mean we need to start a new Project again to send and receive e-mail from our own e-mailaddress instead of the one generated for you? Is is possible to have a portal not going to you itparne...
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Hi, I have a template project to create a new project using the shared configuration of a template project. To avoid setting the administrators user roles each time we create a new project ...
688 views 2 0 Deleted user October 9, 2019 -
I can only create last generation projects based on scrum or kanban. I can't create last generation projects based on Service desk types.
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Hello Community, In one of our JSD instances, we have this automation rule: WHEN Comment added IF Issue matches Status = "Waiting for External Info" AND User has no access AND Comment is prima...
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Hi, I have a client using JIRA service desk v7.2.1 – on prem version. I need to write a web application to create tickets with attachments. I found one link https://docs.atlassian....
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I am unable to select anything within the highlighted field wanted to know why
374 views 3 0 Deleted user October 9, 2019 -
Hi I have a question regarding Emergency Change What I would like to achieve is that our Service Desk can create one Emergency Change that reach/notify out information to all members in...
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I have different projects in Jira Service Desk. It seems that the portal is the same for the different projects. And, anyone that access to the portal is able to choose any of the projects a...
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When ever any user tries to raise request in jira the field Request on behalf of user with user name appears, how same user dept name will appear automatically as his name appears.
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Recently, one of our software vendors moved their Jira Service Desk to the Cloud version, and invited all their users to this. Unlike most of their users, I have an existing Atlassian account regist...
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Hello, I am having a serious problem with emails sent by Jira. 90% of customers receive messages in their junk mail. the message being considered spam. Could you help me solve this problem ? ...
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HI As of now we are going to include our employee email ids as customer in Jira service desk (Cloud), but in future we will try to sync up with our active directory in jira service desk as cus...
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Hi, Can anyone please give me directions on how to add people cc'd on an email to Service Desk as watchers to the issue created? Regards, David
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Hi, I would like to create a customer account so they can log in and raise tickets if need be. 1. How do I issue a new user account 2. How do I know the username, email address and custome...
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We have a need for Kanban Board styled solution to be used in Jira Service Desk. This would be used for prioritising tickets without having to go through each manually but rather drag and drop, just ...
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I've spent quite a huge chunk of time trying to look for a solution. I've finally created a couple of nice dashboards created for reporting on tickets. Nice and informational. Only problem is, I can...
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I've created a custom field in a next-gen Service Desk project that I'd like to re-use in another next-gen Service Desk project but it does not show up in the list of available fields. I could just r...
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Hello all, Being that I got some good information from my last post (thank you) I wanted to ask one more thing. I am ITIL based and have been tasked with stream lining and finding efficiencies to ou...
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Today my JIRA satisfaction survey is sent by star-scale email, going from 1 to 5. I received an email from Atlassian today, which they used face ranking. Can I change my satisfaction scale from star ...
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In our enterprise roll out of service desk we've run into scenarios where requests have multiple sub-tasks or components that relate to the the parent task. For instance if you are moving a series of...
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We have a project , when we are trying to raise a request the "reporter" filed is not appearing and also in queue request is showing but under reporter filed its showing Anonymous
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Can anyone worked in service now ?and also advise me benefits of using jira service desk than service now tool?
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