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Jira Service Management
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I am looking for an option in Jira change management to keep a track of all changes made during upgrade , ie I want to upgrade a product from Version 1.0 to 1.1 and then 1.2 . Here, I need to h...
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Hi There! On our Jira SD, we need to support different companies (organizations), each one has different departments and users. When a user send us an issue, an email is sent to all other users wit...
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Solution: My request type for the issue didn't include the description in the fields. Original request: Morning, We are using Cloud based Jira Service Desk. I have noticed that if a...
2,295 views 7 0 Deleted user July 3, 2019 -
we have business requirement as allow multiple declines on requested approval. ( one decline vote isn't enough to make decision and one approve vote isn't also enough to make decision) I hav...
1,501 views 13 0 Deleted user July 3, 2019 -
I am trying to change the brand colours as well as the logo positioning on the customer portal. I need the logo on the portal to be somewhere other than the top left hand corner, i also need to...
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I have automation rule which should trigger a workflow transition. For some reason I keep getting error when I use "User is not an agent" condition. I am commenting the issue as a customer. But ...
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Can I remove a customer from an organisation if he/she have issues in this project? (That is, is Reporter.) Or do I have to keep the customer? BR Catrine
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Is it possible to add/edit the columns in the help centre, the same way can be done to internal queues? Seeing priority and Due Date would be of great help to organisations with multiple tickets Th...
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We have Jira confluence in on-prem already. can we install Jira service desk in aws instance and int
We have Jira confluence in on-prem already. can we install Jira service desk in aws instance and integrate it ?
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...orwarding to make my customer able to access the service desk portal portal. Is there a way to make the link in the sent email refers to the public IP instead of local IP?
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Hi, I am trying to improve the layout of our help centre but unsure on how to do it. I want to add an extra section at the bottom of our page where all labels/topics from Confluence can be in...
326 views 1 0 Deleted user July 3, 2019 -
Hello Can I set something in JIRA service desk that will send a notification emails reminds Agents (or maybe other jira users as well), if an issue is submitted by a customer and has no agent's acti...
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My create/edit/view screens contain a cascading select list. I have noticed that this isn't displayed in the new issue view in my JSD cloud instance. If I use the link at the top of the page to see t...
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Hello , We have Installed latest Jira version and connected to MS SQL 2012 database Jira is up and running but not able to create project . We have checked in Instant health check up it is s...
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My manager add me to the JIRA Service Desk and I have the same rights as the others but I cannot see the board/project
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Not able to Access Jira Api through Scripts - It is showing Authorization Failed - 401 Following are the APIs https://timesgroup.jira.com/rest/api/2/search Please help Thanks, Pras...
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Hi Team, Trying to run a report on our previous Sprint (closed out) from a Next-Gen project in Jira and only some of the issues are displaying related Epic Labels/Names. All of the issues are linked...
344 views 0 0 Deleted user July 2, 2019 -
Hello, I have several teams sharing a single Service Desk project. Each team is responsible for one or more of my project's Request Types - I have a queue set up for each team to monitor. The teams ...
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Was wondering if there's an obvious place to look for this, wasn't having much success w/ documentation or older questions due to changes in the tool(s) breaking some older partial examples. Looking ...
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As anyone heard of the new beta Goverlan Reach 9.5 integration with Jira service desk. I downloaded it but it won't connect. Does anyone know or have used this yet. I keep getting a 401 error with ou...
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Hi am creating multiple service desk in my admin account, I want to restrict access one service desk to another desk . How to hide another service desk ?
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As customers post comments or feedback in a SD ticket we would like for that to populate comments in the linked Jira ticket. This would alleviate my team's need to copy and paste information ba...
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I have some custom fields that are single drop down list and I need them to be multiple drop down list now. I was wondering if you can change the drop down list some how so I don't have to remake the...
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Hi, I have a Question. In Service Desk you can define a Email Request Channel. You can define exactly one E-Mail-Adress for this. Now I wanted to ask if it is somehow possible to get the Mail-Header ...
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I upgraded Jira Service desk from 3.7.0 version to 4.2.0. After the upgrade i have noticed that there are two search button in the Advance Search. Is this an issue or anu upgrade issue?
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