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Community resources
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Jira Service Management
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I want to know if I can uninstall the add-on during the free trial if my team and I believe it is not necessary for us.
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Hi there, We have predefined first time to response and time to resolve which our agents have to make. Time zone, working hours and public holidays are set in SLA calendar. However, after hours are ...
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I have created a project in Jira Service Desk. The project has forms that people fill out to purchase items. The workflow is pretty standard moving from open to approved to in progress to...
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Hello, Two of our service desk team members are always redirected to the service desk customer portal whenever they log into their accounts despite having a "Service Desk Team" Role. At the moment, ...
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Hi , We are using Jira Classic Service Desk. Currently, Our customers can logon to Customer Portal but they can also view OTHER Project lists. We want to restrict the customers to view only t...
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Currently, when a customer raises a new issue in JIRA Service Desk, the subject line of the notification email is [JIRA] (Reference ID) Issue Description Is it possible to edit this email not...
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So I did it. Run a use case on content management (for myself) performed in Jira Cloud with support of Insight for Jira. https://3dots.ninja/content-management-in-jira-and-insight/ What are Y...
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Does anyone know an option to show/write specific ticket information (e.g. Summary and Reporter) on a Confluence-Page, that every Confluence-User can see this information even though he/she has no pe...
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Есть страница центра помощи для подачи заявок в облачном сервисе типа xxx.atlassian.net/servicedesk/customer/xx/ Как сделать, чтобы заявку мог подавать НЕ зарегистрированный в atlassian п...
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When a reporter replies to an Jira Service Desk email notification, the entire email and original notification is added as a comment. Is it possible to strip out the new comment only so that the not...
381 views 1 0 Deleted user November 4, 2019 -
When adding comments to an issue in Jira Service Desk you can insert images and attachments and the reporter is notified by email. On the notification email sent back to the reporter, ima...
713 views 1 0 Deleted user November 4, 2019 -
Hello, We are currently implementing Jira Service Desk Cloud and are running into issues as it pertains to sign up in the portal. We have tried using a script provided for Script...
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When an agent removes an organization from a JSD ticket, a notification is sent to the customer. I expect the notification to include a description of the update i.e. "Organization X has been removed...
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Trying to solve an issue where we have users that are not Service Desk agents nor do they have access to the Service Desk Project, but they are showing inside of the Customers list inside of Service ...
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I've already setup my domain and verified it in the administration section. I just want all of our mails to come from @ourdomain.com instead of jira@companyname.atlassian.net
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Under Project settings/advanced - it has been saying "coming soon" since I have signed up, and created a next-gen project. I would really like to use approvals - and (maybe incorrectly) assu...
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I have paid for the license and can't access my instance ctip.atlassian.net Thanks, Samuel
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I have created a subscription for a filter. I have given permission to a certain group who do not have site access meaning none of the users in the group do not use up a license. I made a subscriptio...
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I need to add a custom field on the screen when creating a linked issue in order to later generate an automation from this value. Is this possible?
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i need to create a change management function within Jira for internal customers only, If i add this to the service desk project than all service desk customers can view this and raise them. ...
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The 'new issue view' started its rollout over three months ago. Is there a way I can force my instance to be updated to the new version?
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Good afternoon team, I need to solve a problem and I hope you can give me the support, I am currently assembling the service desk but I need it in Spanish, I combined the language in the configuratio...
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We have been using Jira Service Desk for over 2 years. 3 days ago the system stop processing messages from the IMAP handler stating invalid license. Service has been restarted with no aff...
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I have created as a site administrator a couple of projects (classic service desks) that being used for different countries for our local IT teams. When a request is resolved, after a while it sends...
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When configuring my request types in Jira Service Desk, I'm able to add new request types, but I'm not able to delete request types, or remove them from a group. The spinning image just hangs a...
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