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Jira Service Management
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...e a better way to go. My JIRA admin believes that we can only have one instance of a Service Desk in our company. Is that true, or can I setup a distinct Service Desk to handle our reporting a...
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...f something I'm trying to create: I want public comments added to a ticket to update our "customer updated" date field to the current time. I can get as far as updating this field with a new value, b...
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Hi everyone, We support external Customers and our team consists of multiple support levels, T1, T2 etc. I need a reporting portal where I can keep an eye on all open tickets that are worked on dur...
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After logging in to Jira I get an error. "Something has gone wrong. Our team has been notified....."
Attached is the screenshot of the problem. I tried reloading the page, changing the browser but the problem still persists.
363 views 1 0 Deleted user July 31, 2019 -
I have created a few custom fields and added pick lists but cannot create a custom pick list for each fields. Does anybody know how to do this? Its starting to become very frustrating.
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Hi, how is the best way to set tempo account field when creating an issue? I have several issue types and I'd like to set them: issueType1 -> account1, issueType2 -> account2 during creation an...
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Hi Community, We are trying to increase efficiency in our office relating to some simple queries that come through our JIRA Service Desk. Basically wanting to know if theres a way i can create a te...
650 views 0 0 Deleted user July 30, 2019 -
I have created a linked issue for a service desk ticket. and i need to unlink it
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Throughout the JSD product, the word "Request" has been used as the default value for "Request type". How can I replace the use of "Request" throughout the product with the word "Ticket"? e.g. Ticket...
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HI We have installed Jira Service Desk, and would like to change the word "Request" to "Ticket", but i am struggling how to do that. any help, would be greatly appreciated.
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When users respond to comments via email in service desk project they do not appear on the issue. I looked at " email requests" in project settings and i see a button that says "Turn on email support...
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Hello. I want to report on how long my tickets are waiting for a response from my customers (which I track by using an issue status "Waiting for customer"). So, I put "Transition Status" into ...
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I'm creating a request type that allows inputting invoice amounts and I want to include a field that will display the total sum of invoice amounts. I need to automate summing up the fields. I've alr...
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Takes long time to Synchronize and hence application slowness during the Sync can we schedule this Sync ?? and how do we remove users from the Cache i.e clear cache Please suggest Last syn...
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Is it possible to automatically create an account for customers when they open an issue with our support team via an email to jira service desk vs, having them have a link sent in the reply email i.e...
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Hi, I linked a confluence space to a helpdesk wiki. I want the customer to automatically see a list of all pages in that space when they log in. Thx for a solution.
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Is it possible to automatically create an account for customers when they open an issue with our support team via an email to jira service desk vs, having them have a link sent in the reply email i.e...
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Hello, We have 2 service desk projects with their own request types. When I go and search for all request in the customer portal, only the first service desk project request types show...
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The point is, that I don't need Service dest widget on a few specific pages. How can I hide it?
506 views 0 0 Deleted user July 30, 2019 -
Users are reporting that when they open a ticket in Jira Service Desk they receive an email that the ticket has been assigned to them. This just started this week. Was there a change made over the we...
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Hi, in our customer portal we have a field System which is a drop down list that I need to edit. In this case is not a custom field, when I search for it, it says the field does not exists. I...
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Does anyone know how to create issue/ticket numbers when a customer emails our support desk? Our current test env does not respond to customer emails with a unique issue/ticket number whe...
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Hello, we currently have our DEV team using Jira CORE for tracking issues, bug and feature requests. We want to implement Jira service desk to replace our current support requests/issues ...
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Bom dia, Existe uma configuração onde a gente consiga deixar o campo "Comentário" obrigatório para avaliações de 1 a 3 estrelas? Obrigada,
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When doing a JQL advanced search we have an issue with like named departments. We want to see everything where Department ~ "Technology" but not see Department ~ "Educational Technology Media Serv...
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