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Jira Service Management
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Dear all We are implementing our new help desk system using the Jira Service Desk Server version. The thing is that, when we create projects, they are displayed within the user portal as a sing...
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Hi I am having a problemen on JSD . Indeed I created for a person an agent role for a project y and a customer role for the project x. I realize tha t this person currently has two accou...
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A lot of our customers who want to give their rating track up their old mail but when they click on a star, it gives them this: Additionally, can I possibly give my customers the star ra...
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Hi, we are using JSW 8.0 and JSD 4.0 in Datacenter edition. We have a JSD project and to which every agent is supposed to complete the workflow and at step 6 of 8 workflow steps agent will see...
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We have a requirement where in there is a status which has three transitions from it's previous status, say we have statues "Approve" & "Close" and from Approve to Close there are 3 transitions i...
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We have a requirement where in we need to pop up a clause to accept when they click on create button on jira customer portal.
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Hi, We are using Service Desk to approve our purchases. In these purchases we need more than one approver and some of the approvers are "Portal Customers". We can choose portal customers as approver...
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Hello, we have a problem with unresolved issues. We choose a project, go to Project settings then Request Types and we configure workflow there. We don't have an option to add "Resolution" field th...
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I want to set email automation to Jira Service Desk to be able to create/update issue and comment from email. Is it true that, requests by email must have only "Summary" and "D...
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Is it possible to merge/combine 3 request types into 2 request types but share 1 issue type? Must the 2 request types have different workflows? Victor
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Hi All, I wanted to edit the the field/parameter on our help center. Can someone please share how? Thank you
652 views 3 0 Deleted user July 31, 2019 -
We have a number of individual customers who are linked to multiple organizations. They would like to receive notifications for requests raised by any one of the organizations they are linked to.&nbs...
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Hi guys - I'm part of an organization with 50k employees and our current Jira user base reaches only about 2,000 of our employees, for the most part it works just fine but we're developing an ...
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I'd like a way to be able to see at a glance all of the open issues from a reporter when I'm looking at a ticket. So if I'm looking at a ticket, on the right hand side, I would see a list of a...
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One of our customers was given access to a specific project and was able to add request tickets no problem. She came back a few weeks later and now getting the error "You don't have access to any ser...
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Mornin'! We've been using WebHooks for a while, to send updates (state changes, comments added) from JSD to our Call Center. Now, we need to create tickets from JSD to the Call Center system (inhous...
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Hi everybody In our organization we use JIRA Service Desk (Cloud) to allow our customers to log issues they are having with their software. We are in a paid model of support so we track the ...
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Hello, We've been noticing in my team that copy-pasting of text and screenshots into tickets is very inconsistent for our projects. On half of our tickets when you ctrl+c / ctrl+v a screenshot, it ...
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...e a better way to go. My JIRA admin believes that we can only have one instance of a Service Desk in our company. Is that true, or can I setup a distinct Service Desk to handle our reporting a...
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...f something I'm trying to create: I want public comments added to a ticket to update our "customer updated" date field to the current time. I can get as far as updating this field with a new value, b...
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Hi everyone, We support external Customers and our team consists of multiple support levels, T1, T2 etc. I need a reporting portal where I can keep an eye on all open tickets that are worked on dur...
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After logging in to Jira I get an error. "Something has gone wrong. Our team has been notified....."
Attached is the screenshot of the problem. I tried reloading the page, changing the browser but the problem still persists.
363 views 1 0 Deleted user July 31, 2019 -
I have created a few custom fields and added pick lists but cannot create a custom pick list for each fields. Does anybody know how to do this? Its starting to become very frustrating.
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Hi, how is the best way to set tempo account field when creating an issue? I have several issue types and I'd like to set them: issueType1 -> account1, issueType2 -> account2 during creation an...
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Hi Community, We are trying to increase efficiency in our office relating to some simple queries that come through our JIRA Service Desk. Basically wanting to know if theres a way i can create a te...
650 views 0 0 Deleted user July 30, 2019
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| July 11, 2025 4:42 AM PDT |