Add comments by email (without duplicating the email body)

[Deleted user]

When a reporter replies to an Jira Service Desk email notification, the entire email and original notification is added as a comment.

Is it possible to strip out the new comment only so that the notification and everything else under the quoted email is ignored (and not duplicated).

There seems to be the ability to handle this in Jira Software, but not Service Desk?  Am I correct or missing something?

Note the email requests are pulled from a company exchange mailbox.

Thanks!

[Deleted user · Accepted solution]

Another reply helped me. I needed to go to 

Jira settings > Products > Email requests And check the Strip Quotes option flag.