Community resources
Community resources
Community resources
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Jira Service Management
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I need to receive a notification to a specific email every time a customer has created 10 tickets within the month.
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Hi, I am trying to add the "from" email address to a bespoke one that we have access to in our JSD Next Gen project. I have done this before on the Classic JSD and its easy to locate, here in the N...
447 views 2 0 Deleted user November 4, 2019 -
Project has required permissions "Voters & watchers permission", but still customers can't able to see any option about watchers in thier tickets. We upgraded recently to latest JIRA. Is th...
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Hi people I have a client who diligently uses our Support Portal. They are reporting that any attachment to the tickets appear with "Failed To Load" and the "Retry" does not help. I too ...
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Hello, I have the following situation: We have a JSD project "central project" with issue security levels for different issue types and user groups. Other projects ("project a, project b,...") hav...
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Dears, I have the above mentioned error when I am trying to create a ticket from email, via customer portal and also from the admin panel. Recently we moved from server to cloud, no chang...
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I am unable to access the Create button whenever I raise a request in the service desk portal. Our customers are also facing the same issue. Kindly assist. Best regards, Emmaculate.
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Hello In a project ,some user in Project don't have Edit Permission, but sometimes they need placed label in issue, because don't have Edit permission then they cant create label in issue. I tested...
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Hi, I want to set end date base on SLAs time. e.g. SLAs time remaining 1d, today is 11/4 When I create a ticket that value of end date will set "11/5". Is it possible to ach...
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If we have 30 customers from different region we want a unique support email id for all customers, and we want to set Different SLA to every customer, or sort there request(service request,PT, Proble...
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Hi, I am the org administration, and also having the administrator role too. I created a classic service desk project. However, once I created the project, and not allowing me to browse or edit thi...
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We have a number of JSD customers who disappeared from their organizations, and subsequently are not showing to us through the portal while they are still able to log in and raise update issues,...
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How can i show my management/customer the different statistics and reports, without giving them administrator account
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Hello, We have a problem with JSD and it's bigger than we thought. We have customers all over the world. The only common side of our customers is using our product. When we installed JSD on our se...
513 views 1 0 Deleted user November 3, 2019 -
I am working as an admin for a Service Desk Board. I have included new Service Desk Member in the board. They will need to be assigned some tasks. the issue is that when I select them as a...
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I am looking to reorder fields on the issue sidebar. Is this possible? I'd especially like to have some of my addon areas on the sidebar to be higher as well.
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project in (GTSC-AAE-1) AND (Status in (New, "In Progress", Assigned) OR status = Closed AND resolved >= "2019/01/01" AND resolved <= "2019/03/31") ORDER BY status DESC, due DESC, cf[11400] ASC...
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I am setting up Jira Boards and Jira Service Desk and I would like to have different fields required by issue type. I understand how to do it on a Service Desk level as I can set up required...
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In all honesty, I have searched and searched and haven't found an answer or solution, which is why I am asking here. In my Service Desk Cloud, I have projects with customers who are approving r...
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With the recent update the service desk customer no longer has the ability to reverse the order so most recent comments are on top. They used to be able to change this on their own. Because of ...
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I set up an automation (see attached). However, it does not seem to work (ticket did not move to Close when it reaches specified status). Any idea on what is wrong?
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We're moving our organization's defect log to be 100% managed in Jira. Currently, there are a few labels that are used to identify the bug's type (call this label type A) and environment (call this l...
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Hi, One of our Service Desk Customer do not get any mail from Jira Service Desk so that she can sign in to the portal. Her emailname is name.name-name@toreboda.se What is the problem?
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Gmail has added support for dynamic emails: https://www.blog.google/products/gmail/take-action-and-stay-up-to-date-with-dynamic-email-in-gmail/ You can see a few examples on the blog post. It ...
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