Jira Service Desk Portal Domain Restrictions

[Matt Putz]

Hello, 

We are currently implementing Jira Service Desk Cloud and are running into issues as it pertains to sign up in the portal. 

We have tried using a script provided for ScriptRunner; however, it does not seem to work. 

We would like to restrict access to sign up to two domains only. Does anyone have any experience with this type of request? 

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Matt,

Thank you for your question.

I can confirm that Atlassian only provides a Rest API in Jira Cloud and does not provide a Java API in the cloud like they do in Jira Server.

You can see more detailed information on the differences between the cloud and server versions inside of our documentation page located here.

We would recommend reviewing the documentation for ScriptRunner for Jira Cloud which is located here along with the Jira Cloud Rest API Documentation in order to see how the REST API's work in Jira cloud.

I have reviewed the Jira Service Desk Cloud Rest API for yourself which is located here and can confirm that Atlassian does not provide any Rest API's inside of Jira Cloud to restrict the access to certain domains which means that it will not be possible to achieve your requirement with ScriptRunner for Jira Cloud.  

I would advise contacting Atlassian Support to ask if they can advise on if there is another way to achieve this requirement with Jira Service Desk Cloud.

If this response has answered your question can you please mark it as accepted so that other users can see it is correct when searching for similar answers.

Regards,

Kristian