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Jira Service Management
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We have a customer portal that has a search function, we have a list of tickets, for example, SDZSERV-123, if I want to search the ticket as 123 we are unable to get the ticket as a search resu...
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Page Configuration and Page Content Already configured， but Documentation:No configurations found for this issue，cannot create article
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I am trying to implement Jira service desk and have created test customer accounts. When i delete the user it does delete, but then it appears again in the user management screen. Is it not possible...
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I am making a JSD request form. I have a drop down field (or radio buttons) containing 2 options. If the user selects the first option, I would like 2 fields/questions to show underneath. Alternativ...
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Can you configure different share permissions for customers in different organisations within one and the same Jira Service Desk Project? We have many customers from different organisations and we w...
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The last couple of emails are being created with the incorrect reported email address. Instead of picking the address in the from line, it is using the to: address. This created a delay in us...
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I am looking for suggestions on how to handle escalations from service desk (tier 1) to tier 2. How we currently handle requests: Help desk takes the call and is able to resolve most requests...
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Hello, We recently updated to the Service Desk to 4.5.1 Everything seemed to be running normally. Tickets were pausing as normal when a comment was added. As of yesterday, when commenting on a tic...
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Hello Need help correcting my search issue project = MBU AND issuetype in (Fault, "Fiber Cut", Outage, "Routing Request", Support, "Vendor Issue") AND status = Closed ORDER BY creat...
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I want to embed the widget in our Salesforce platform. Because of security reasons, I'm not able to lead external sources, but I can upload and load the script as a static resource. So far so good. N...
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Hello guys! Some time ago I've worked on the company where Jira Service Desk has been the main tool. At the moment I need to run my own project and I stopped at Jira Service Desk setup. On my...
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Hi, is it possible to start and try out the system as a cloud version, and when the sysem grows and we are happy with it to migrate all createt content to the Jira Server Version?
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Hi We are running Jira behind a FW and now dev wants to start using github with jira integration. If we whitelist Github IPs, is that safe enough since its not possible to allow only certain github...
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The clue is that Iam loged in with my account.
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Is it possible to auto assign user based on the following given inputs. - Ticket category - ID number The date is hosted on extern SQL Database.
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We are able to define which fields that are available in the Customer Portal when the customer is creating new issues. However, we would like to give them the opportunity to change values in certain ...
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Hi everyone, I've set up a new Jira instance recently and was wanting to create a Classic Service Desk project. However, when I choose change template and change category to Service Desk -...
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Our customers log tickets through Jira Service Desk portal, but somehow they cannot see an overview of all outstanding tickets. All tickets are logged through 3 request types using issue types incid...
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Hi Team, How can I convert customers email into request in Jira service desk. I am trying to setup, when any user sending a mail to our service desk, a reqeust has to create. Now when a...
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Hi, I need to reduce the font-size in the introduction text box. We cannot reduce the font-size in the introduction text box. How to increase font-size?
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Hello. I purchased a service desk server license, but I want to switch to the cloud because it is difficult to maintain. Will I need to purchase a cloud license again? It has been 30 days since th...
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We are trying the Jira Service desk for our organization. Unfortunately unable to figure out how to create a custom report for a couple of custom fields. Fields we added were Actual hours and Estimat...
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Not sure if this is a bug but when I visit the Kanban board we use (which has pulled tasks in from Jira Service Desk) the flags are always public and never private. Is this something t...
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Hi Somehow I can't change the card layout even though I'm a board administrator. The buttons is not clickable. What could be the reason for this? According to https://confluence.atlassian.com/jiraso...
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One user in our company is the only one having this issue. The service desk is showing a blank screen on the portal. One user had this and a laptop shut down and turn back on solved the problem, but ...
2,103 views 6 0 Deleted user November 26, 2019
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