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Jira Service Management
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I would like to hide the fact in the customer portal, that an issue has been approved. e.g. Issue is created by a customer, internally the issue needs approval. The customer should not see the fact,...
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I have setup the helpdesk widget but "Enable Widget" button wont allow selection (greyed out). Any hints would be appreciated!
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Get notification: "This service desk project has configuration problems and may not work as expected." I select: View error details and repair the problem. Pop-up error: "Choose ...
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Hello, in our project we have an Epic, including one task and several subtasks for this task. When someone creates a task in THIS Epic, the subtasks are automatically created and assigned to that p...
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Hi, I have a Jira service desk but I am not able to close the tickets created. The status is always Awaiting approval and I am not able to change the status of the tickets or close the open tickets...
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HI All, Is there a well known connector for Jira Service Desk and NetSuite? I'm trying Skyvia but I'm having a lot of issues. Thanks
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I created a new permission type but when I try to assign it to "Service Desk Customer - Portal Access", Jira show me this : “This combination of permissions and people just won’t work”&n...
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Hi, I would like to create a function which allows staff to submit ideas or IT feedback and once they have been reviewed get displayed on a page. Ideally I would like staff to be able to vote on th...
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Hi all, Is someone knows how can I change the status notification view in Jira service desk (cloud)? My exist notification: My desirable view: Thanks, Maya
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Hi, on customer portal there you have to fill the description for a new incident. This field is limited on width. You may only change the size vertically. Is there any possibility to remove...
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Hi, I'm searching in a new ticketing system for my company. One Goal is to centralise all mail to a ticketing system. (Self-service portal will be a 2nd phase.) For me it is mandatory to have a so...
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Hello. I've noticed that there is a problem with a word wrapping in embedded in Customer Portal knowledge-base article, written in Confluence. Words at the end of the line shouldn't be divided it to ...
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Hi. When we auto-resolve and auto-close a support ticket, Automation for jira will add a comment that is visible to the customer. The problem is that the comment is reported by 'Automation ...
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Dear support, I am new to Jira service desk. I appreciate much if someone can help on issues below. I created a MS Support Center in our tranetis jira web page, I have a license. I got some...
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I am an admin for both Jira Service Desk and the Project in question. Looking to have tickets raised automatically via a specific incoming email address for the organisation. This has traditio...
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Hi, Customers are replying to resolved issues and we're not being notified. I've checked the chats here, I've looked at the rules and workflow and still can't work out why it's not reopening resolved...
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Hello, I would like to share a concern about portal-only customers users ticket opening. We had set up the link where external users, without a license, could create an account to open tickets on J...
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We want to allow our customer to input their own unique value in the Summary field of a request while also capturing the "character" of the request by adding the Request Type value to the customer's ...
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Hi Our Jira SD is configured to sync with an LDAP repository. Users from the repository from time to time become "Inactive". After manual re-sync everything gets back to normal. Ple...
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I want to create a JIRA Task for one of the Service Desk issue - using Cloud. The Atlassian instructions say to select "More" and then "Create linked issue". This would be Great if I could find the M...
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I need to reassign the Administrator of our Jira Service Desk. The current administrator has left the company.
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I want to notify a group of people via email that a sev 1 has been entered by the customer. I may also want to do the same if a sev 1 bug is entered - send it to the dev management team. How d...
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I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey link in the...
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I already have Jira Software installed on a server. I read it's best to install Jira Service Desk on the same server. When I went to install Jira Service Desk, it asks me to perform an upgrade. I am ...
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I am trying to update the application link that was set up between Jira service desk and Confluence but I am getting the below error when I try to change anything with it or delete it. I...
Atlassian Community Events
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