Need to add set of active and inactive Organizations in Jira Service Desk

[Deleted user]

My task is to add Organizations to my current Project in Jira Service Desk. Now some of these Organizations are active and inactive based on their contract agreement.

Is there a way these can be managed in Jira Service Desk?

[Ismael Jimoh]

Hi @[deleted] 

There is no way of managing this as Jira SD doesn’t provide one. 

Instead, I’ll suggest checking if you can rename inactive Organizations and add a text Inactive to them so this appears in all issues they are added to.

If you cannot rename an organization,

1. create a new one with the same name but with inactive showing the status e.g. orgname - inactive.
2. search for all issues with the old organization name.
3. use bulk edit to move all issues to the new organization.
4. Delete the old organization.

Cheers

[Deleted user]

Thanks Ismael.

Is there any REST API to create an Organization in Jira Service Desk?

I was not able to locate any API. Let me know in case I missed anything here

[Deleted user]

Hi @Ismael Jimoh 

If we cannot have any inactive Organization, what happens to the users who are part of Inactive Organization? Suppose a scenario - 

We have 100 users in an Organization and we want to change the Organization status to Inactive. Now, we can Rename the Organization Name and move the tickets, but what happens to the users?

We want to restrict those users from accessing our portal. The only way we have now is to individually edit each user which is not feasible in case the number of users is high.

[Ismael Jimoh]

Find the rest api for creating organization here: https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/organization

what happens to users of inactive organizations?

• Nothing as they are still customers and can perform all a customer can do within the project.

[Deleted user]

So there is no way to manage this then.

I'll have to revoke the access off all 100 users in a Organizaton individually from UI.

Can you take this up as a feature request for next release?