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Jira Service Management
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Can you allocate confluence space to JSD with different permissions for customers and employees? We do not want all the articles to be visible for customers but only the ones that should be used for ...
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Hi, External users have been unable to see their descriptions once we make a case a defect in service desk. Is there a setting for this? this did not used to be an issue.
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We're in the process of setting up multiple Jira Service Desk projects for ourselves (IT) and several business units. I'm trying to figure out a way to present a Notice page instead of a submission ...
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We would like to be able to include the component lead in our issue filters. We have 6 Service Leads (product managers) who need to be able to see all issues related to their components (services).&n...
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We have an environment with multiple clients and would, ideally, like to funnel them all into a single Service Desk, single portal setup with no cross-client visibility. Splitting clients off by orga...
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Hello! My team that consists of 20 people is currently using Jira core for 10-25 members for 1,250$ annually. A small part of our team needs to be able to use Jira Service Desk. Is it possible to ad...
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I am trying to find out who my agents are. I cannot find the default service-desk-agents group under groups. How do I find my agents?
1,105 views 1 0 Deleted user December 3, 2019 -
...bsp; Is there a way to allow Service Desk "Customers" to access a Confluence KB directly in Confluence, without making the KB public?
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Hi Is it possible to import csv data into Free trial version of Jira Service desk (cloud)? I'm looking to use the free version so i can test the data import process before using that ...
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Hi everybody I have changed something(I revoked a user's rights.) in the user permissions. Then I noticed that there are problems with the automation rules. Unfortunately, I can not choose a new use...
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When I check the email handler log, I see that a specific email from a customer has a `Failed` status. This email obviously does not create a ticket. However, once I resolve the problem t...
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Hello everyone, We are happily using the feature of connecting KBs to Service Desk and being able to read articles on the customer portal. We have gotten reports that articles displayed in the cust...
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Jira Service Desk 4.4.3 was installed as an additional app on an existing Jira Software (Server) instance version 8.4.3 some time ago. However, the Jira Service Desk was NOT activated by NOT entering...
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When creating a new next-gen project in JSD the "Who can access the portal and send requests" setting defaults to "Anyone with an account on <portal name>". I can manually change this setting t...
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Hello, I’m trying to link custom e-mail account in Jira Service Desk but I’m receiving always the “SOCKS: Host unreachable” error. I’m totally sure that the POP server is open to Internet without f...
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We have enabled the "Issue Created" notification but however we are not receiving the automatic email that is supposed to be sent.
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Hi guys, We have Jira Software and Jira Service Desk. When a ticket is created in the Service Desk portal, I want to move/copy or add that ticket to Jira Software so a developer can start working on...
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Hello I use jira misc workflow extension, and now I want a custom field return day of week and its time,for example Monday 12:00. Because of in this time, every week must issu create issue au...
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Hello! Currently we are using the date picker field. We are using the following date format: dd.mm.yyyy. Instead of using the date picker some of our employees enter the date manually. They enter th...
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My organization have 100+ accounts using JIRA. But I need Zephyr for only 10 selective Users, Can I have this add-on for only these selected users and charges applied to 10 Users only?
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I've got a service desk instance in the cloud, and like to use the android app as much as possible to access it. Sometimes I need to search for an issue based on the reporter, but I can't seem...
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Good Day can you please assist me, when an issue is assign to an assignee the email format shows JQL language instate of a normal email language e.g {color:#000000}Good day,{color} {color:#201f1e} ...
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Jira Service Desk Is there a way or another to have email sent to the JSD that contain 3-4-5-6 CC user to be visible into the ticket when we want to answer it. Can you point me toward an email how ...
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We label each service ticket that comes in. I just want to see the percentage of service tickets that have each label.
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Hi all, I need to create a 'Feature Request' issue type in our JSD and link it to a Feature Request type in Jira Software. The PO will review the Feature Request in Jira software and based...
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