Bounce email

[AbiWareServiceDesk1]

How can I bounce back emails from people who are not in my customer list?

My setting is that only known customers can create tickets. This works fine for the cutomers when sending a mail, but I would like to sent an auto-reply to unknown mailsenders, so that they know that their mail is rejected.

Is that possible (or on the roadmap)?

Kind regards,

Chris

[Angélica Luz · Accepted solution]

Hello Chris,

Welcome to Atlassian Community!

When a customer that doesn't have an account sends an email to a closed Service Desk project, it will show in the logs that the person doesn't have access and the ticket is not created.

If you are using the standard email to receive requests (the one created automatically by Jira) since it's not possible to access the inbox, it will only show that fails. You can access the information by clicking on "View logs" on Project settings > Channels > Email.

Currently, no notifications are sent to the project admin or the customer to inform that the email failed to create a ticket. 

There is a feature request suggesting the implementation of this ability:

• JSD should send reply or notification when mail handler cannot create or update issue

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica