Auto Click-Through JSD Widget Button

[Anthony Garcia]

Hi all,

I am trying to modify the embedded code for the widget to allow it to open automatically when someone loads the page, vs. having the user click the "?" logo to open up the widget. Any insight on what the code should be?

OG code: 

• <script data-jsd-embedded data-key="xx" data-base-url="https://jsd-widget.atlassian.com" src="https://jsd-widget.atlassian.com/assets/embed.js"></script>

[Angélica Luz · Accepted solution]

Hello Anthony,

Welcome to Atlassian Community!

It's possible to make the widget to open automatically when accessing a page. 

We tested here and the following code works correctly:

<script add your widget script here </script>

<script type="text/javascript">

setTimeout(()=>{

//gets the iframe on which the widget is embedded

let iframe = document.querySelector('#jsd-widget');

//gets the content of the iframe

let iframeContent = iframe.contentDocument;

//gets button which opens the widget

button = iframeContent.querySelector('#help-button');

button.click();

}, 1000)

</script>

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Anthony Garcia]

This worked beautifully! Thank you!