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Jira Service Management
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Hi, I would like to show under "SLA" on the Jira ticket view a customer instruction per client i have. Example: Please remember the first two hours for this client is prepaid...
592 views 7 0 Deleted user December 13, 2019 -
Hi, We need Jira Service Desk Cloud version and want to integrate it with our on Prem Jira 7.13.3 version. Is this doable? Also what are the dependencies, processes and considerations to ac...
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Is it possible when creating an KB article from JSD that the template auto populates with the problem section in the JSD ticket description? If this possible is it possible to put the resolution comm...
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Hi, I'm trying to upgrade the ticket to high severity ticket, for that I need to edit and change the priority value. After click on update it will be changed to high severity ticket and there are di...
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Would someone know how to allow the search in all objects in a insight Object Custom field? I would like to bea able to input my unique UID (the object key in fact). Only thing I can do rig...
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In jira service desk cloud i want to show the field request type on a workflow/transition screen. But the field is not shown. How can i configure Jira the field is shown.
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Hello, I have a JSD - Cloud Version and have integrated with Refined to create customized portals. But i am noticing that after a new customer signup, it goes to the standard portal and not to the c...
597 views 7 0 Deleted user December 13, 2019 -
Hello, a quick question. We have a Servicedesk for recieving issued from eksternal sources, theese issues are divided to a set amount of teams. Each team has a leader who has a agent user in JSD, he...
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hello, we have a project called hellas servise desk. at first when a user was adding a new request, there was a share request button (like a cc in emails) but now it is not there. how can i bri...
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Hi there. I'm using JMWE add-on to perform a HTTP POST request on an issue as a post function. Here's my code: import groovyx.net.http.HTTPBuilder; import static groovyx.net.http.ContentType.*; im...
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I need to create a ticket with an attachment so that I am using a service desk API to create a ticket. I am able to add an attachment using temporary attachment API /rest/servicedeskapi/servicedesk/...
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I'm planning on using the embedded Service Desk Widget, but I find that its not very customizable. As a comparison I've used tawk.to in the past and their embeddable widget comes with a bunch of meth...
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Is there an easy way to share the configuration for request types including changes to the issue view and request form, customer permissions, SLAs, automation, etc between Jira Service Desk projects?...
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We need the proper JSON format to import the custom field 'Organizations' (a.k.a. customfield_11900 and/or a.k.a. cf[11900] ) Also, is cf[11900] considered a true 'custom field' and needs to be p...
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I am having trouble figuring out exactly where things are going wrong with this. Despite what I try, when my customers reply to a notification (e.g. an agent asks a question regarding their req...
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the data i get gets cut off after 1002 row and I can only export to CSV (which is an issue when comments have commas) - can't seem to export to excel directly
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Is there a way the ticket count can not include the sub tasks? We have a couple of processes that by counting the sub tasks it over inflates the counts. Thanks, Blaze
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Hi Team, I have Project Administrator permission, and want to change Project Lead, but can't do that. Drop down list always show 'No Matches'. The documentation says that Project Administr...
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Hi Team, I want to create 1 report i.e. Time to resolution as per severity in Jira service desk. can I get some inputs o this area.
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Sometimes, a Customer responds to a Ticket after the Ticket has been resolved. Unfortunately, the Assignee or relevant agent is not automatically aware they may need to respond to the Customer. Is t...
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Good day I want to list service desk requests where an update was made after it was resolved - something like "project = ISD AND status in (Canceled, Closed, Completed, Declined, Done, Resolved) AND...
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Hi Community, Hoping you can help us solve this one: We're using JSD on server without the portal. We've been sending and receiving customer communications just fine (we built our own file up...
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When a user is trying to create a ticket the Attachment window displays ' An error occurred when loading the attachment field'. She's using chrome and it's up to date, I've cleared her cache and weir...
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...omments to the ticket: https://solventgreen.atlassian.net/browse/BAS-911?oldIssueView=true Has something changed with the new update ? Is there is a portal user model or something I have missed /
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Jira Service Desk: How do i set a default assignee for issues emailed in ? e.g. When a user sends an email to : support@<insert my company name / project here>.atlassian.net ...
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