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Jira Service Management
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I have been asked to determine if there is anyway to make the customer's issue search experience more refined. I don't see a way to do this in the documentation. Anyone have any thoughts?
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Hi guys, one question: I want to get our people searching first before raising a ticket. Is it possible like this picture? When they search for something the options below will be colored and clicka...
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I have not been able to paste screen shot into the attachment section of the ticket creation screen in customer portal using Internet Explorer (11.657.18362.0) or Microsoft Edge (Microsoft Edge 44.18...
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In one of our JIRA projects, we can assign roles to users. There are Admin, Agents, and Viewers. Does it cost more to assign these roles to users? Like, if I give a user Viewer access, does our licen...
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I would like to know if it's possible to make that an issue transitions to an specific state when the client answer a question in a comment, automatically. Example: my issue is in a state "1" ...
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Hello, I would like to add on my automation, whenever an issue is escalated, it created a subtask for the escalated party. On that subtask, I have it pre-populating with the information from th...
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How can I reorder my request types as they appear on the customer portal?
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I would like to delete our entire Jira Service Desk (Cloud) free instance, as this is using a slightly different subdomain and causing conflict with out paid full version of Jira Service Desk. How ca...
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Greetings, Currently running Jira , Jira Service Desk, Confluence and Bitbucket on-prem, and consider moving to cloud. Regarding Confluence and Jira Service desk hosted in the Cloud...
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Hello all, I plan to use ServiceDesk REST API to get a list of issues containing reporter and assignee's email (to link them to another set of data). Reading multiple post on the RGPD subje...
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Allow customers to choose approvers im trying to add Request Type and add field called Approvers under Need Approval Request type -> Edit Fields but i don't see Approvers field which is multi user...
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Hello, could you be so kindly to give me feedback is there any possibility to change issue type in automation rule. When I want to add new rule: WHEN - issue created, IF - found issue (.....
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Hi I would like to allow Agent to be able to make an announcement in the JSD portal and I have allowed both JSD project and JSD Setting but still, the agent doesn't see the option to create an...
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Hi Team, We are started exploring in jira service desk , On that we created project and for testing we raised a ticket in portal and receiving the emails as expected. But as a developer how...
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How do I enable Service Desk user to be able to create project and access templates without giving t
How do I enable Service Desk user to be able to create project and access templates without giving them Admin access? While creating project user receives error . You can't view tem...
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Hello, I have hidden some fields in the context fields on the request type for Next-gen. When I go to a ticket for that request type its still visible. As you can see I don't want '...
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Issues are being created via email addresses that are on our domain, however, external emails are not creating issues. Our handlers have not be altered in any manner and things were working fin...
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I have been granted Service Desk administrator role and have been able to create a new project but am unable to edit the custom fields - operational category or product category field. Do I need to b...
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Olá pessoal. Sou novo por aqui e com pouco experiêcia no JIRA. Recentemente criamos um projeto de service desk para um cliente. Temos o portal e cada "usuário do cliente" cria a seu próprio chamado...
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Hi, The order of the projets cards on our HelpCenter was the order of projects creation: project 1 / project 2 / project 3 Yesterday during the night, the order became: project 2/ project...
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Logos for Desks not showing up on the customer portal. Thoughts on fixing this?
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We set up another service desk project and are inviting - internal staff to use it. They aren't receiving the email invitation and can't login. I've checked those invited aren't already using our oth...
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Hello, I want to create a trigger that will change the status to 'reply received' when someone replies to a ticket by email. How do I do that?
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We recently started using Jira Service Desk (Cloud) for our support tickets, and it's going pretty well. However, I'd like to have customers utilize the support portal/self-service features that come...
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Hi, How do I create a report of SLA Time to First response, where I can choose time interval and not just get last month/30 days? Regards Catrine
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |