Service Desk Portal: Search first before raising ticket
Hi guys,
one question: I want to get our people searching first before raising a ticket. Is it possible like this picture? When they search for something the options below will be colored and clickable. If they didn't search they shouldn't be able to create a ticket. :)
Thank you!
1 answer
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.