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Jira Service Management
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SLA clock is correct but onetime it come like 4d 8h and another case come 1w, why and how stop it?
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Am looking at the viability of switching from our current CRM to Jira Atlas CRM. Currently there are a series of "accounts" (companies), which have tasks against them and each task has an audit...
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I am building a request type and notice that the organization field sitting within "Context fields" is not allowed to be edited in any way. Given i created a reporter (customer user) within an organ...
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Hi everyone, When an issue is resoled, a notification email is sent to the user. However, we would like to include a survey in this notification. The last time that I used this feature, the po...
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It completed domain authentication by adding txt record. The jira service desk changed the alarm email address. DKIM validation for this domain has failed. The message goes like this... What sho...
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This issue is for "JIRA SERVICE DESK SERVER and not CLOUD" Problem - We want to take care of a use case where the Customer credential is compromised and a hacker changes his email id so that he rec...
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We've connected a Google G Suite account to Jira Service Desk, using an app-specific password, and we're finding that it connects successfully, but is not attempting to process any incoming emails + ...
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We have multiple projects created in Jira Service Desk Cloud, and I am trying to create a user in a project with the role of Viewer. This is a Customer portal user (Users > Jira Service Desk). I ...
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Hello, I would like to know how I could "phrase this" to check if the user that made the comment is the same one who is the reporter for the issue.
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How can I link to an issue in the following scenario? On a Jira Service Desk request form in the portal I have a text field where I enter the issue key. We want to link the new issue to that i...
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Hi, New to Jira... "Service Desk" has on-premise install options (server, data-center, docker?) If post-install, would this (on-premise) be able to be "linked" with already existing Jira cloud prod...
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I accidentally deleted a project in my Jira Service desk account and I do not have a backup. is there any way we can restore it? Your help is appreciate it.
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We are using Jira ServiceDesk cloud with Asset and Inventory Plugin by SnapBytes. We use it to track our spares. Every spare asset has an associated asset ticket in Asset Navigator. Our asset status...
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I really have two different related questions, so listing them both here. Part 1 We are building our first pages in a Confluence space mapped to a Service Desk. The pages are fairly long (imported ...
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Is there a way to create an exact copy of an existing service desk project, every configuration, screens and workflows etc.,? Just no data.
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I did not receive any JIRA emails after I were re-instated in my company. No JIRA emails in my outlook account Parimaladevi@planetart.com Inbox.They recreated my email account but I ...
477 views 5 0 Deleted user April 23, 2020 -
Hi All, I am developing one of the addons to the Jira service desk server. This is my requirements: - I want the information about the user when it got created into the Jira service desk.&...
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Of course, I've just found the answer myself... right after I posted the question here. -> I needed to configure the fields within the "Anfragetypen" as well, then it worked :) @admin, please clo...
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Hi Team, Currently we do not have the SLA visibility for intermediate transactions in CHD (Issue) history. For instance, in the below CHD-47403 we cannot view the SLA when ticket was moved ...
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Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...
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Hi, I have built a customer support portal and this portal I used by both internal employees and our customers to open tickets. How can I keep a track of all the tickets which customers have opene...
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Our organisation has created a new service with another name, look and feel compared to our current services. Is it possible to create a new (extra) customer portal with another visual identity? We a...
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Hi, Im currently trialling the free cloud version of Jia Service Desk. I have setup with 2 people. Myself as the admin and Head of Service Management and a colleague as a Service Desk Analyst. He ha...
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We just signed-up for the free version of Jira Service Desk but how do we get access to the REST APIs so that we can develop integrations?
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Is there a way when using Jira Service Desk for IT to separate the knowledge base for the whole company to self-serve on IT matters and the internal IT documentation, such as processes?
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