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Jira Service Management
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Hi, I am setting up incident management and have a question about how to handle the following scenario: 1. User calls to say they are unable to edit a form. 2. An incident ticket is created ...
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Hello, I've noticed when you log a ticket through the customer portal on a Next Gen Project it doesn't show the Request Type like the Classic Project. Is there a reason why?&n...
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is there any way to make video calls and voice calls through confluence or Jira Service Desk ? Or a way to link Microsoft teams calls ?
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Hey, We are facing the same issues with emails sent from Outlook - which is the entire organisation. Can you please elaborate what settings need to be configured in Outlook to correctly format tick...
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We use bitbucket jira version.In the version we can display pie charts in confulence page .But we need to display jira issues in bar charts at confulence page.is there any way?
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Is there a best practices guide for employing Jira products, protecting them with Cloudflare? We have a domain protected with Cloudflare CDN, we use Cloudflare Access to protect some hosts, ...
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Hi All! It's possible downloading a report the satisfaction results? How? Thank you so much!
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For example my Project Key and number is CC-135 and my subtask is CC-136 I would like to know if my subtask to that CC-135 issue could be something like CC-135.1 and then the second subtask be CC-13...
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Set up Jira Service Desk. I need to schedule Monthly or annual reoccurring tasks. How do I do that with a service request?
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Hi, The title pretty much describes what I'd like to do. We have a project of Issues that are often linked to issues in another project. We'd like to do a JQL query to find issue...
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We migrated to Jira cloud and we are planning to use JSD Cloud soon. We have concerns regarding the speed on Jira Cloud - it takes time to load page with many issues. Now when we plan to use JSD Clou...
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Good morning all, I have a bit of an odd question for the community regarding Jira Service Desk. We are a very large organization and are currently working on a global transformation of sorts where ...
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In Jira Service Desk I want to find the issues of organizations with a certain part of the name. For example, all organizations with Adviseurs in the name.
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Hi im looking to add 'chat for jirra service desk ' app to integrate with external application so first we need to add this one in jirra service desk what are the steps we need? and i ha...
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Hi, I would like to show under "SLA" on the Jira ticket view a customer instruction per client i have. Example: Please remember the first two hours for this client is prepaid...
592 views 7 0 Deleted user December 13, 2019 -
Hi, We need Jira Service Desk Cloud version and want to integrate it with our on Prem Jira 7.13.3 version. Is this doable? Also what are the dependencies, processes and considerations to ac...
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Is it possible when creating an KB article from JSD that the template auto populates with the problem section in the JSD ticket description? If this possible is it possible to put the resolution comm...
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Hi, I'm trying to upgrade the ticket to high severity ticket, for that I need to edit and change the priority value. After click on update it will be changed to high severity ticket and there are di...
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Would someone know how to allow the search in all objects in a insight Object Custom field? I would like to bea able to input my unique UID (the object key in fact). Only thing I can do rig...
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In jira service desk cloud i want to show the field request type on a workflow/transition screen. But the field is not shown. How can i configure Jira the field is shown.
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Hello, I have a JSD - Cloud Version and have integrated with Refined to create customized portals. But i am noticing that after a new customer signup, it goes to the standard portal and not to the c...
597 views 7 0 Deleted user December 13, 2019 -
Hello, a quick question. We have a Servicedesk for recieving issued from eksternal sources, theese issues are divided to a set amount of teams. Each team has a leader who has a agent user in JSD, he...
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hello, we have a project called hellas servise desk. at first when a user was adding a new request, there was a share request button (like a cc in emails) but now it is not there. how can i bri...
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Hi there. I'm using JMWE add-on to perform a HTTP POST request on an issue as a post function. Here's my code: import groovyx.net.http.HTTPBuilder; import static groovyx.net.http.ContentType.*; im...
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I need to create a ticket with an attachment so that I am using a service desk API to create a ticket. I am able to add an attachment using temporary attachment API /rest/servicedeskapi/servicedesk/...
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