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Jira Service Management
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Hello, I'm trying to change the default background color for the help center's banner. After choosing the color and applying changes, nothing happens even 5 -10 -50 mn later. Do you...
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I (Agent,Admin) have forwarded email to my Service desk Support email and it created new service desk ticket. After some time I have replied all and added new email to same email thread.. Instead of...
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Hi, I am trying to remove a field in my widget named 'your contact e-mail' it doesn't appear when I am trying to move or hide it within the /Project settings/Request types it seems l...
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sending specific attachment while issue creation or transitioned via automation rule both- server and cloud verions
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I want no one can select Date in past and should select future week dates, is it possible using some plugins or have to write custom code for this? kindly help in detail. I am using JIRA servicedesk ...
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Dear all, From our customer service Desk, each service when used by user create a corresponding issue type which has the name of the service populated inside the summary field of the issue. For all...
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Hi community! I configured the rule to send emails when an agent comments on a subtask. By logs, all conditions are successful, the email is not sent to the customer/ Why can this happen?
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i have a requirements, in which i have to export whole PROJECT's data means complete data dump to client for their own usage - like for importing to their analytical tools for reporting , how can we ...
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i need to create ASSIGNMENT Groups and add members/agents to those groups, is it directly possible?
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I have a requirement that Tickets assigned to HR Team should not be visible to Operations Team how we can achieve this
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Dear Sir or Madam, since yesterday we have had problems with logging. When users try to log in, Jira does not respond. In the attachment I send you log files that could help you. I thank you in a...
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We have regional account managers who want to get alerted when their customers raise critical tickets via our Jira Service Desk. We can definitely create new region specific request types and use au...
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Hello Team, I have a service desk project so on create transition I have added a scripted postfunction that to auto clone issues in 2 different destination projects. Here I need...
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How to configure the first response using the reply to a customer not with just comment.
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Hi. A customer we have is using the Customer Portal to raise issues. That same customer is also invited to our JSW project. The moment the customer signs up to JSW, he loses the ability to raise s...
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Hi, I'm looking to associate tickets in the queue with a customer name so we are able to sort open tickets by the customer name. Currently we do not have customers setup and I'm having trouble...
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Hey Everyone! So we are trying to setup a public dashboard so that our users can see where they are in the help desk queue, our workload, etc. I have everything laid out and where I want it, b...
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Previously we had the ability to edit jira properties on our customers (this is an old screen those from the previous GUI) We were using this to a custom value to our customers so we would know...
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Dear Community, I would move ticket automatically between request types. For example, i would move an email type ticket to other request type. Can you suggest some solutions for my ...
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Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects. So in Jira we have global mail setting set up to...
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Hi, I have a problem/question. We have some AD accounts that need to access JIRA but others only need to access to the Service Desk as customers, but we want to use AD to unify the logins and the pa...
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We have attempted to configure Service Desk so that users can either send an email to a support mailbox that automatically creates tickets, or use a Helpdesk URL, or lastly create a ticket directly w...
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Need help with the Jira Service Desk SLA configuration. Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which are created from 9 am) Time to Response - 12 pm to ...
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Hi all, We are an IT support company, supporting many different customers and therefore, many different environments. When you open a Service Desk project you have all the usual items on the left, ...
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1. I'd like to add multi-text into "Customer portal fields" but I couldn't find it. So instead I decided to add some default context into description so that the reporter can input the necessary mess...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |