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Jira Service Management
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Hello, I'm running Jira SD Server. I would like to implement the automation described here: https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-fr...
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Hi Is there a way to setup an automated report that emails each service desk agent (daily?) their open tickets, ordered by when they were last updated? Ideally i'd like to be able to only email the...
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In JSD, I want to hide the reply to customer option for some of the users in my project. Is that possible?
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I have enabled the strip quotes in Jira Service desk configuration. we usually communicate through email.. Agent 1 raised a query with project mail in To address and Agent 2 in cc. Ticket got...
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How can I make all emails received into an issue on JSD go directly to internal notes and not be visible by customers?
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Hello, I'm trying to change the default background color for the help center's banner. After choosing the color and applying changes, nothing happens even 5 -10 -50 mn later. Do you...
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I (Agent,Admin) have forwarded email to my Service desk Support email and it created new service desk ticket. After some time I have replied all and added new email to same email thread.. Instead of...
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Hi, I am trying to remove a field in my widget named 'your contact e-mail' it doesn't appear when I am trying to move or hide it within the /Project settings/Request types it seems l...
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sending specific attachment while issue creation or transitioned via automation rule both- server and cloud verions
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I want no one can select Date in past and should select future week dates, is it possible using some plugins or have to write custom code for this? kindly help in detail. I am using JIRA servicedesk ...
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Dear all, From our customer service Desk, each service when used by user create a corresponding issue type which has the name of the service populated inside the summary field of the issue. For all...
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Hi community! I configured the rule to send emails when an agent comments on a subtask. By logs, all conditions are successful, the email is not sent to the customer/ Why can this happen?
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i have a requirements, in which i have to export whole PROJECT's data means complete data dump to client for their own usage - like for importing to their analytical tools for reporting , how can we ...
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i need to create ASSIGNMENT Groups and add members/agents to those groups, is it directly possible?
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I have a requirement that Tickets assigned to HR Team should not be visible to Operations Team how we can achieve this
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Dear Sir or Madam, since yesterday we have had problems with logging. When users try to log in, Jira does not respond. In the attachment I send you log files that could help you. I thank you in a...
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We have regional account managers who want to get alerted when their customers raise critical tickets via our Jira Service Desk. We can definitely create new region specific request types and use au...
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Hello Team, I have a service desk project so on create transition I have added a scripted postfunction that to auto clone issues in 2 different destination projects. Here I need...
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How to configure the first response using the reply to a customer not with just comment.
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Hi. A customer we have is using the Customer Portal to raise issues. That same customer is also invited to our JSW project. The moment the customer signs up to JSW, he loses the ability to raise s...
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Hi, I'm looking to associate tickets in the queue with a customer name so we are able to sort open tickets by the customer name. Currently we do not have customers setup and I'm having trouble...
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Hey Everyone! So we are trying to setup a public dashboard so that our users can see where they are in the help desk queue, our workload, etc. I have everything laid out and where I want it, b...
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Previously we had the ability to edit jira properties on our customers (this is an old screen those from the previous GUI) We were using this to a custom value to our customers so we would know...
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Dear Community, I would move ticket automatically between request types. For example, i would move an email type ticket to other request type. Can you suggest some solutions for my ...
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Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects. So in Jira we have global mail setting set up to...
Atlassian Community Events
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| 32 | |
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| Subject | Author | Posted |
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| 15 hours ago | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 8, 2025 12:15 AM PDT | ||
| July 7, 2025 4:56 AM PDT |