Community resources
Community resources
Community resources
- Community
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- Questions
Jira Service Management
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Can we define which priorities are available in a given project (Priority Scheme) like we could in on Jira Server? If so how and where is that? I cannot seem find any priority scheme tab in the adm...
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Hi, we are evaluating Jira Service Desk (free plan) for our external customer support. From within Service Desk we would like to create linked issues on our remote Jira Software server in case the d...
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Hi All - If a ticket is in “Open” status for more that SLA timeline- Status should be changed to “Backlog” and automated escalation emails are sent to provided email ids in Jira Service ...
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Hi, I recently upgrade jira from version 8.5.0 to version 8.7.1 and jira service desk to 4.7.1. I've created one sample Service Desk project and I get 500 errors when I try to access the proje...
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Hola a todos, soy nueva en Jira y estoy configurando Jira SD para usarlo de canal de incidencias con clientes y tengo algunas dudas. La duda que tengo es si hay opción de crear campos condicionales....
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Dear all I have a question and wanted to hear if any has a good idea or two for a solution. I have a Insight Custom Field which I want to use as trigger in Dynamic Forms. According to Deviniti Insi...
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hello, i created a bussiness project that has some to do actions in the board. the goal is to send the reminders for each action that i choose. in people settings i have added all the users t...
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Hi, For the tickets which were in resolved state but not closed for the past 10 days, we need to send notification to reporter to close the ticket for every 24 hours. If the reporter not closed the t...
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Hi all We recently chose Jira SD, Insight and Insight Discovery as a combination for our main ITSM solution, and the implementation project is just starting. As we are looking forward, the modules ...
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the field Reportor is red!
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Requested Participants added to tickets to able to comment on these tickets. Is there a simple enough JQL string that would be able to show a list of tickets by Participant name only, that woul...
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Is there a way to set up users (clients) in Service Desk to have "read only" access to tickets raised within their organisation?
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Hi, I've created a custom Listener on ScriptRunner that will be triggered everytime a customField is created, it will give the name and ID of the newly created CustomField. So far I've mana...
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I want to create an automation rule conditioned by the support language because I want to send customer notifications based on the support language but I don't find any field or function to use in on...
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Hi, We are using Jira Cloud. Our customers have alerted us that comment creation by e-mail was not working. I tested it: I created a test organization, added my personal e-mail as "custo...
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We have an on-premises installation of ServiceDesk that requires the ability to process incoming emails. Over the last few months, the following Scheduler Administration jobs have intermittently stop...
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Hello Atlassioan team, I prepared an import file in the MS Excel. There is column "Description". One cell in this column contains several rows where each row is created with the key <Alt>. Af...
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Hello, I just had one of our users create a ticket and I created one as well but the ticket was not created on Jira Service Desk. I need this fix asap since our company is working from home.&...
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I would like to be able to add issues from Jira Service Desk directly to my Jira Software.. I'm using the Cloud version in both cases. At the moment the only way I can figure out how to do it...
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Hey Guys, We just started using the JSD in our company and it looks like it might be a hit (Fingers crossed) But one of the most common requests I have got is that people would like...
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I am trying to implement on my Service desk the predefined Automation where a comment (from anyone, customer portal) will re-open my ticket. Rule works until the Transition step, where i get t...
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JIRA Service Desk 3.16.0 Adaptavist Script Runner for JIRA 5.5.3 Already did a re-index but all Customer Request Types still won't show when trying to map a behavior to a Service Desk.&nb...
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...irst step is to access here https://confluence.atlassian.com/ajcm/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428328.html?permissionViolation=true but it shows a message s...
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Hi all, I'm working with one of my colleagues to set up Jira Service Desk. The primary channel that we'll use to raise tickets is email. Consequently, I've defined an email template to help u...
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Tickets raised by the (unlicensed) customers to our servicedesk help center are no longer visible to them when they are given access as licensed employees with confluence access. The tickets are sti...
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Atlassian Community Events
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| 27 | |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |