Jira Service Management

I have connected a custom email account to be able to receive email requests. I don't want to use the default email address.   The problem I have happens if the user sends an email to my custo...

• cloud
• jira-service-desk

Hello,   is it possible to create reports that show the issues and also displays the fields and values in csv format?   The graph reports is not what I need. we have new users and exiti...

• cloud
• jira-service-desk

Hi， team Our team has already have a 500 people license with jirasoftware. And we want  to use jira service desk now. Should we need to buy another 500 people license to collocation with jira...

• jira-service-desk
• jira-service-desk-server
• server

or some reason, my gadget which counts the time to first response is no longer showing results. Nothing about the filter it uses was changed, and there are tons of results from that filtered search. ...

• cloud
• filter
• gadget
• jira-service-desk
• jira-service-desk-cloud

I tried to create a support ticket, but cannot because my license is for "Jira Service Desk (Cloud Free). Is this still the recommended way to proceed?   BTW, I'd like to make a classic proj...

The user has changed nothing, just can't log in. What options are available to me?   She is temporarily working with a new account set up using her personal e-mail address.

• cloud
• jira-service-desk

We intend to enable Service Desk customers the ability to search Confluence Knowledge Base articles. Is it possible to enable a process so that customers will request for access to the Knowledge Bas...

• jira-service-desk
• jira-service-desk-server
• server

I would like to ask if it is possible to prevent agents to fill incidently comment to customer during transition to next workflow status. The screen for the transiotion needs to be there to fill the...

• cloud
• jira-service-desk

Hi,      We need to classify the consumed hours to get a business process based on correct metrics. I cannot understand why the time tracking window has just one field ("Description"...

• cloud
• jira-service-desk

Hi there! Is there a setting in Jira that shows you when a customer reads your email response from Jira? In Team Desk, a little eye icon would appear when the customer opened your email respons...

• cloud
• jira-service-desk

I have set up the service desk to search KB yes and added labels that are on the pages related to the subject and nothing shows up or get suggested on the request form.  Is there another settin...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   We have a few partners who's tickets are filtered out because they are marked as bulk or auto-reply mails.   Where can we find the option to modify or delete these handlers / f...

• cloud
• jira-service-desk

Is it possible to configure the service desk so that the customer could only open new Issues for certain (beforehand created) Epics? Certain customers should not be able to open an issue about a...

• jira-service-desk
• jira-service-desk-server
• server

Hi All,   I want to know how to enable fuctionality to create JIRA ticket from structure email. If we receive email with below content, same data will be updated in JIRA system in correspondi...

• jira-service-desk
• jira-service-desk-server
• server

Hi all,  I'm accessing Jira Service Desk in my company via REST API for the sake of company-wide reporting. I.e. one of my tasks would be to get data on all tickets in the service desk.  ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Embed a widget onto a web page Is ist possible to embed a widget in jira service desk - server version - like in the cloud version? https://support.atlassian.com/jira-service-desk-cloud/docs/embe...

• jira-service-desk
• jira-service-desk-server
• server

plaese delete me

• jira-service-desk
• jira-service-desk-server
• server

Hi, I want to setup my customer portal that after customer click's on specific request that Service Desk redirects him to another website. Is this possible in any way?  

• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hello, We are using Service Desk and automation (by add comment "approve") to our approval workflow. But i have some problem when the issue have more than 1 approver. Example, we have 1 issue with ...

• approver
• automation
• jira-service-desk
• jira-service-desk-server
• server

I want to embed a service desk widget into my website. I have multiple Knowledge Bases which I would like my customers to be able to view through the widget. Is this possible? Or can my customers onl...

• cloud
• jira-service-desk
• jira-service-desk-cloud

hi i try to set send alert for a new ticket, i am adding all my staff and they get the alerts just fine but i don't get the alert.

• cloud
• jira-service-desk

As of yesterday, tables in Service Desk Cloud issues worked for me, but they don't today.  When I add a table to a description or comment and then click the Cell Options download, the menu is em...

• cloud
• jira-service-desk

When we move tickets from one Service Desk project to another the end users have to select a request type, which is a pain. The values don't just copy over from project to project. Is there a wa...

• jira-service-desk
• jira-service-desk-server
• server

Good morning! I suspect that there is no easy answer to this but thought it would not hurt to ask. Maybe someone has a creative solution or recommendation. I am looking for a method that allows me t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

When using the date picker, I would like the user to edit the minutes also. Instead of having to chose between the pre-defined intervals of 30 min (eg 03:00 - 03:30), I would like the user to be abl...

• cloud
• date
• jira-service-desk