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Jira Service Management
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Hi, I'm looking to associate tickets in the queue with a customer name so we are able to sort open tickets by the customer name. Currently we do not have customers setup and I'm having trouble...
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Hey Everyone! So we are trying to setup a public dashboard so that our users can see where they are in the help desk queue, our workload, etc. I have everything laid out and where I want it, b...
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Previously we had the ability to edit jira properties on our customers (this is an old screen those from the previous GUI) We were using this to a custom value to our customers so we would know...
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Dear Community, I would move ticket automatically between request types. For example, i would move an email type ticket to other request type. Can you suggest some solutions for my ...
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Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects. So in Jira we have global mail setting set up to...
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Hi, I have a problem/question. We have some AD accounts that need to access JIRA but others only need to access to the Service Desk as customers, but we want to use AD to unify the logins and the pa...
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We have attempted to configure Service Desk so that users can either send an email to a support mailbox that automatically creates tickets, or use a Helpdesk URL, or lastly create a ticket directly w...
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Need help with the Jira Service Desk SLA configuration. Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which are created from 9 am) Time to Response - 12 pm to ...
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Hi all, We are an IT support company, supporting many different customers and therefore, many different environments. When you open a Service Desk project you have all the usual items on the left, ...
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1. I'd like to add multi-text into "Customer portal fields" but I couldn't find it. So instead I decided to add some default context into description so that the reporter can input the necessary mess...
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Issue is following: 1. Create issue in JSD with attachments. Attachments are visible in JS. 2. Add another attachments in JSD to the same issue. Attachments are not visible in JS. 3. Add another a...
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...he public comment. At the moment its solved with a add-on and a corresponding new button - which allows me to upload a file and send a public comment Thing is there are several comment buttons w...
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Hi All, I found this situation in the service desk Figure 1: If the user has only one group when entering the page, it will default to the "first organization" Figure 2: If the user has multiple g...
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Hi, I am setting up incident management and have a question about how to handle the following scenario: 1. User calls to say they are unable to edit a form. 2. An incident ticket is created ...
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Hello, I've noticed when you log a ticket through the customer portal on a Next Gen Project it doesn't show the Request Type like the Classic Project. Is there a reason why?&n...
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is there any way to make video calls and voice calls through confluence or Jira Service Desk ? Or a way to link Microsoft teams calls ?
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Hey, We are facing the same issues with emails sent from Outlook - which is the entire organisation. Can you please elaborate what settings need to be configured in Outlook to correctly format tick...
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We use bitbucket jira version.In the version we can display pie charts in confulence page .But we need to display jira issues in bar charts at confulence page.is there any way?
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Is there a best practices guide for employing Jira products, protecting them with Cloudflare? We have a domain protected with Cloudflare CDN, we use Cloudflare Access to protect some hosts, ...
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Hi All! It's possible downloading a report the satisfaction results? How? Thank you so much!
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For example my Project Key and number is CC-135 and my subtask is CC-136 I would like to know if my subtask to that CC-135 issue could be something like CC-135.1 and then the second subtask be CC-13...
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Set up Jira Service Desk. I need to schedule Monthly or annual reoccurring tasks. How do I do that with a service request?
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Hi, The title pretty much describes what I'd like to do. We have a project of Issues that are often linked to issues in another project. We'd like to do a JQL query to find issue...
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We migrated to Jira cloud and we are planning to use JSD Cloud soon. We have concerns regarding the speed on Jira Cloud - it takes time to load page with many issues. Now when we plan to use JSD Clou...
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Good morning all, I have a bit of an odd question for the community regarding Jira Service Desk. We are a very large organization and are currently working on a global transformation of sorts where ...
Atlassian Community Events
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