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Jira Service Management
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После создания заявки в СД и нажатия в почте кнопки view request открывается страница заявки в нечитабельном виде, после обновления страницы остается такой же. но если нажать например на значок видим...
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Hello im using jql to display the reporters. After choosing the reporter it shows all these numbers instead of the name. Why is that? Can it be fixed?
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What are the dependencies and group ID needs to add the POM and atlassian-plugin.xml file to make the jira plugin installable and for jsd api while working in IDE.
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I'm trying to use automation to automatically update a custom field after an approval button is pressed. I was unable to determine how to get scriptrunner to be invoked using a post function on a ...
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I am not able to find Server REST API to list customers/users without organization. Users in organizationID 1: rest/servicedeskapi/organization/1/user Is there any solution?
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The company CEO whants to see all issues from the portal. Te project uses organizations, the CEO belong to all organizacion, so he can acces and see all the issues that belongs to these organizations...
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As microsoft is removing Basic Authentication support in October will Office 365 Email accounts tied to our Service Desk still work correctly? Is Jira implementing changes so that thes...
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I have a customer who uses Asana, and I want to have them use the Asana Jira Cloud app so that they can create tickets in our Jira Service Desk when they create tasks in their Asana system. Using the...
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Wondering if there's a way for our different project managers to receive emails when someone completes a survey so they can respond to feedback in a timely manner. Some projects receive very few tick...
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How do we add participants automatically when issue is created. The option is not there when setting up automated rules? There are plug ins but you have to pay for those. Thanks Cih...
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We want to have custom Service Desk notifications where we do not want all our users to delete issues, when we remove that notification keeps appearing in our queues on the Service Desk Project "The...
531 views 3 1 Deleted user March 17, 2020 -
Hi, A manager recommends that we change the wording on the issue management screen. I can't find the field or form that I need to modify this text or even remove the option completely .&nbs...
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we are considering adding Jira Cloud Service Desk to the Atlassian products we already use. but have questions to answer for due diligence: 1) does Jira Cloud support Single Sign On? Is there ...
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Is there a way to set up alerts for ticket items that have been sitting in the queue for a certain amount of time? For example, a ticket has been sitting for 60 minutes and has not gotten a res...
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I have project A (Service desk) that creates an issue then links that issue to project B (Software) effectively creating a linked issue on project B. When project B's status is transitioned to Close...
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Hi, We're a consulting company with 180+ consultants/developers using Jira SW for most of our customers (+600 users). They each have +1 projects where they report change requests, service requests a...
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In preparation for the changes in the JSD automation, my organisation would like to know when it will be rolled out. The changes will impact us and ability to continue using JSD as we are, due to cr...
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Hi Atlassian, I am configuring email requests for our servicedesk. I have created an emailaddress for that and a password that doesn't expire. I can login and then have to choose between request typ...
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How do we configure sorting my tickets in order in help center requests screen portal? Thanks Naveen
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Hi There, I'm wondering if some JIRA SD guru can help me out here. We are finding that when a customer emails in to update an existing JIRA call reference, its adding the whole email chain each time...
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Hello, We are using JIRA for Slack and I'm wondering how this tool can be integrated with Jira ServiceDesk. We use the ServiceDesk for IT Support and I want to know if ServiceDesk features are cove...
399 views 1 0 Deleted user March 17, 2020 -
Hello. I have setup service desk but i have one issue. When a client sends a ticket and has copied in the other members of their team, the we reply or comment i send back does not go to all the...
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We have two fields "Time of first response" and "Time to response" to track our SLA's. We recently migrated an issue to a new request type and changes the status of it. Unfortunately, this caused th...
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I have configured Jiras Service Desk (Cloud), and of the three Request Types, one is Request a Change, and I need to create a report of all the requests raised over a period with their current status...
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Hello Team, I am currently looking for a way to categorize the different request types that are coming in to my service desk queue. currently using the "Component" field as a category an I w...
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |