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JIRA Service Desk - Widget doesn't display but can see JSON in Network tab

JIRA Service Desk - Widget doesn't display but can see JSON in Network tab

Nothing is displayed for the widget.

It is definitely enabled.

No console errors are logged (Chrome or Firefox)

JSON can be seen in the Network tab of Chrome or Firefox for a GET to https://jsd-widget.atlassian.com/api/embeddable/I_USED_MY_DATA_KEY_HERE/widget

Web page used for testing is minimal, i.e.

<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<title>Widget Test</title>
</head>
<body>
<script data-jsd-embedded data-key="I_USED_MY_DATA_KEY_HERE" data-base-url="https://jsd-widget.atlassian.com" src="https://jsd-widget.atlassian.com/assets/embed.js"></script>
</body>
</html>

Building on prior support cases:

A) this ticket -- widget is definitely enabled as per that page

B) that ticket -- There are no permissions in "atlassian-addons-project-access" role. But since I am using the default JSD set-up, I have not changed the permission scheme. If this is the cause, then JSD widget doesn't work out-of-the-box.

I am using the demo of the next-gen project JSD.

1 answer

0 votes

Hello there,

Thank you for reaching out to Atlassian Community!

Testing using the same template as you, the widget works correctly.

Screen Shot 2020-05-08 at 14.41.43.png

Have you confirmed if the settings to allow to access the portal without logging in are enable?

Please, go to Jira settings > Products > Configuration and confirm if it's configured as below:

Screen Shot 2020-05-08 at 14.51.32.png

Also, it's necessary to let the project open to anyone with an account on the site.

Go to Project settings > Channels > Customer permissions:

Screen Shot 2020-05-08 at 14.53.50.png

After that, please, test the widget again.

Regards,
Angélica

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I already had all of the settings that you stated but thanks anyway.

The issue is resolved but I don't know what the underlying cause was.

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JIRA Service Desk - Widget doesn't display but can see JSON in Network tab

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