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Jira Service Management
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When customer view their requests through the portal there is no 'creation date' or 'last updated' columns which would be useful for them to see. They have to click into the individual request in ord...
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Hi, Since there is no other way to check if unauthorized email addresses have tried to email to a project in Jira Service Desk, we check logs for all our projects daily. It would be easier to see n...
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Hey there, any possibility to add "Issue Status" to the Quick Search Results? Often we find lot's of similiar Issues, most of them already closed - but Quick Search still shows them ... making it v...
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Good Morning I created a field and would like to add a condition to it. How do I do that? Example: When the analyst tries to complete the issue, if the field is not filled, I want JIRA to force i...
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Hi I want to add an approver step in the Jira service desk cloud version. it seems to not be working same as the software version
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does the SLA recalculate for open tickets after setting holidays for the past period?
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Greetings Is it me or some of you guys are getting this. When i export issues to excel the Reporter name does not show the Reporter name it shows numbers and words like this qm:9...
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Hi, I use jira service desk and our customer create issue with incoming mail server. I dont want to receive mail from the same adress in 5 minutes. Is it possible prevent receiving multipl...
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Hey everyone, Was wondering if you can help. I've set up both Classic and Next Gen projects for Jira Service Desk however as a business we believe the future may be moving tow...
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I want to have count of the issue that has been reopened based on the transition. I am stressing it is based on the transition I need to have a count of the issue that is reopened. Can anyone...
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I am configuring three projects in Jira Service Desk (Cloud), and want to know how do I configure permissions, so users of one project cannot access and edit items in other projects.
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Hi there! I have recently discovered that the parent page that JSD automatically creates when setting up the linked Confluence project shows up in search results on the Help Desk. What type o...
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When using the new view for Jira Service Desk classic, it removes the quick link button to add attachments to a ticket when viewing after creation. It also doesn't have the option to browse ...
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Hello everyone. I have been banging my head and running in circles trying to get Okta to integrate with Jira Service Desk - on premise. I have come across and dealt with so many differe...
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Hello, Is there a way to report on site visits or unique user logins on the JSD customer portal? We're getting ready to do a round of corporate training with our end users so we would ...
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I have created dashboards for my team members so they can quickly see the issues assigned to them. However, a few of them are having trouble - their dashboards are not populating with their iss...
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How I can configure issue to t get accept from only one person? I have this situation in company is 5 users: userA, userB , userC, userD, userE and each user can accept the task but i don't kno...
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When customers reply to JSD emails, the comments are not propagating to the issue as comments. I assume it's because there is a connectivity issue with the custom email account that's been added to t...
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Service Desk (Cloud) Customers, unable to view filter results on Knowledge Base that have Jira Macro
In the past, we had the capability to establish Service Desk Knowledge Base pages, that contained a Jira filter macro, for our Customers view. Customers are no longer able to view the filter results....
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Comments written by a Service Desk user are showing as being created by one of the Jira System admins. We have had this happen twice. In both cases, something else about the user that mad...
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Hi, I'm writing a tool for creating JIRA issues via the REST API. I have a problem where the user that is configured for the tool is able to fully interact with it in one project but not in others. W...
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We are two companies that sell a combined service to our customers. At our company, we use Jira Service Desk, but the other company uses another system. Today we use email integration when they tra...
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I am currently getting the following error. HOSTNAME:636; nested exception is javax.naming.CommunicationException: HOSTNAME:636 [Root exception is java.net.SocketException: Connection reset]. I ...
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Hello friends how are you? as I can see or who can provide me with REST API of service desk to be able to relate it to other applications, This in order to know what the structure is like and how Ji...
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Hello, I want to customize the informations about the customers in Jira HelpDesk, example : - customer ID - compagny ID - departement ... I see we can customize every element in an ticket, but ...
Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |