Community resources
Community resources
Community resources
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Jira Service Management
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Hi All, just wondering where the Jira service desk data is stored ? We require to have our data only stored in Australian Data centres as part of our data governance policy. Could y...
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We have Salesforce and Jira integration. Whenever we do pull from Jira, I get Jira Validation error.
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Hi, Our SLA policy includes a customer update SLA. For example, If a customer logs a highest priority ticket, the agent must provide the customer with an update on the current status of this ticket ...
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We linked our Jira Service Desk to Confluence to provide knowledge base articles. Currently, we are ok with the two available templates, "How-to" and "Troubleshooting" templates. However, we are won...
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To try to have some semblance of documentation management, I have my knowledgebase articles in one Confluence space & was going to create new pages in the Confluence associated with JSD and use t...
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Hello, We have Jira Service Desk Server. We know that Its possible to link issues together on different project. Can this procedure be done only if they have the same values on one custom...
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Hi, About a week ago I was able to create a project using a previous project as a template. I used to select the "Advanced" option then select the "Share settings of an existing project". Now there ...
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Hi Team, I am using cloud version of Jira service desk, where for one particular project i am not able to see SLA's (when i am pressing refresh just it is blinking and disappearing) All use...
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Hi, I would like to know if there are any temporary things I can do to my Customer Portal that might cause some initial panic in my office. E.G. throw an error or make the portal not work. Ob...
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Hi Team, We are using Jira Service Desk. Currently email notifications are not received for us, as well as service desk users. Previously we used to get an email notification for all the changes mad...
492 views 3 0 Deleted user March 31, 2020 -
I'm looking for best practices when it comes to Inbound Email. Ideally, we would like emails to be routed to specific issues instead of it coming into the queue as a general Email request. Can ...
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We currently have a request type in our portal that gets pulled into a specific queue for our IT team to monitor. When the due date approaches (on that same day) we'd all like to receive an email fro...
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Hello We are using Jira Service Desk and the Charts & Reports add on from view26. The default charts & reports are a very good starting point but I wondered how they can be customised. Spe...
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Hello, I have created a Database Connexion (external) everything works ok'ish, but it displays only 30 results when performing a query - is this a limitation from script runner or Jira? I h...
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Hello, I have been using JIRA service desk for a fews weeks now and when i try to set my widget it have this error "We can't load the widget right now. Try again in a little while." ...
742 views 3 0 Deleted user March 31, 2020 -
Hi All, When any of the user create a new ticket using create ticket API, ticket getting created but the original reporter name is changed and always created with the admin user name. Original user...
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I set up a rule to notify me (in a comment) when a new request is created. Rule is working. Additionally I want to add more users to get this alert but I am not able to add anyone else although they...
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HI all we would like send as our support email address how would i set this up so it shown our support email
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How can I add text to https://kynetix.atlassian.net/ for the clients to view before rasiing a ticket? Thanks Cihan
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We are trying to setup a support email address, and had issues before with it. I had setup the email address previously, and emails were going to the support queue. However, I logged on this morning...
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I want to change the wording of "Log In" on the customer portal login page. On the new stylish customer portal -https://confluence.atlassian.com/servicedesk/a-stylish-new-portal-for-jira-servi...
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Hi, I wonder if it is possible to customise the portal so that different Service Desks can have a different feel other than a logo and welcome message. For example, adding a banner showing a related...
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Hello, I am currently working with 2 service desk projects, both with requests submitted only via portal. Emails requests are turned off. Nevertheless when a customer replies via email on a project ...
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jira stoped reading mail. In jobs: screenshot_1 Test in email setting success. Perhaps because of a letter with an empty subject. Helps reading a letter in a mailbox and restarting Jira. Is it ...
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How can I separate multiple helpdesks with permissions? User A should only see Helpdesk for CustomerA not the other 2 helpdesks.
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