Jira Service Management

Hi, I've an Asset Type Configuration with this IQL expression:  Status = ACTIVE AND (ObjectType = Laptops OR ObjectType = Printers OR ObjectType = Mobiles) AND "User" = currentUser()...

• cloud
• insight
• jira-cloud
• jira-service-desk-cloud

Hi All! I have changed the name of the Jira service desk for users - however the old name still shows to users on the customer portal. This project I set up to trial, now its set up ready for users ...

• cloud
• jira-service-desk

A team member felt there should be an easier way to assign subtasks than to create the subtask and then go back and have to assign it. Is there?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi there, I've added a new role that as well as being assigned as a service desk customer, is also able to view project issues via a direct web link (this new role manages multiple customers and wis...

• cloud
• jira-service-desk

I have restricted a Project's Issues to not be assignable to a particular group of users (by not including that group in the "Assignable User" permission at Project level).  However, I want sub-...

• cloud
• jira-service-desk
• permission
• property
• scriptrunner
• +1 more tag...

I add users to groups in the user administration center. For example, user x is part of the service desk admins group, but for some reason he doesn't automatically get access to all the projects and ...

• cloud
• jira-service-desk

Service Desk tickets setting a Resolved date when tickets are not marked as resolved - is anyone else experiencing this?

• cloud
• jira-service-desk

Hi, Are there any restrictions on the email-address for automated adding a ticket in Jira via a emailmessage? One of our customers there email are not added into Jira automatically. The email Addre...

• cloud
• jira-service-desk

I am trying to update existing issues in Jira Service Desk Cloud by importing a CSV, but the Issue Key field is not available to map.  (See attached screenshot.) I tried matching on the Issue Id...

• cloud
• bug
• csv
• documentation
• import
• +2 more tags...

  Has anybody got a Map for importing data from a system called IssueTrak to Jira Service Desk?

• cloud
• jira-service-desk

Hi guys,   I'm having trouble mapping the Time to Resolution field for our SLA's when I import a CSV. I keep getting an error saying that the formatting is not correct. Can anyone tell me the...

• cloud
• jira-service-desk

I have set up our JSD in German language. Now I see duplicated issues German & English. Also: in the standard text of the response email to the client from JSD there is a scandinavian word incl...

• cloud
• jira-service-desk

Could you possibly make your documentation (and product) more confusing?

• cloud
• jira-service-desk

Hello! Is there a setting or something I can toggle in order to have links in an ESD issue's description field open in a new tab? Currently whenever I click on a link it opens in the same tab as JIR...

• cloud
• jira-cloud
• jira-service-desk

We are looking to implement JSD for use in our Tech Support Department.  We would like to set up a portal for clients to create tickets.  However, we would also like to be able to allow&nbs...

• jira-service-desk

Hi everyone,   We've recently changed the our project lead in a Service Desk project - however, the automation rules that moves the tickets (i.e. from status > status or closes them, sends ...

• cloud
• jira-service-desk

...7f56cd9af8d457947199bac2fcb00ae/_/download/contextbatch/js/atl.dashboard,jira.global,atl.general,jira.dashboard,jira.general,atl.global,-_super/batch.js?agile_global_admin_condition=true&jag=true&locale=en-US:6:166) b...

• cloud
• jira-service-desk

Are there any limits to Automations' executions on JSD? I'm asking about old Automations feature not the new one (Automations for Jira that's currently included as built-in function instead of an app...

• cloud
• jira-service-desk

Let's say a JSD request has 5 participants (from a organisation) and one of these persons adds a comment to the issue. Can he then explicitly address a question to one of the other participants? Like...

• comment
• jira-service-desk
• jira-service-desk-server
• server

I am not able to add a particular customer(Lets say XYZ) to any of the organizations in my project. The same organizations and customers were used in one more other project. I can add and delete any ...

• cloud
• jira-service-desk

We have certain situations where the agent loses permission to view an issue after a transition. When this happens the page just keeps loading, and if you refresh the page it says: "You can't vi...

• jira-service-desk
• jira-service-desk-server
• server

Hi All,   We are very new to the service desk system and we have a few doubts to configure. We created a project and when enduser raise a request we send notifications to respective members t...

• cloud
• jira-service-desk
• jira-service-desk-cloud

...t;/version> <scope>provided</scope> <optional>true</optional> </dependency> And i'm working with the import like that : import com.atlassian.servicedesk.api...

• jira-service-desk
• jira-service-desk-server
• pom
• server

Hi all I use Jira Service Desk Cloud to commission and deliver software.  We shifted from Software to Service Desk to get the SLA functionality which is serving most of our needs.  However...

• cloud
• jira-service-desk
• scriptrunner
• sla

Hi all, is there a best practice for creating an issue for an external client? I'm creating an issue where I then wait for them to reply by email. I didn't really see a way to do this cleanly so I c...

• cloud
• jira-service-desk
• jira-service-desk-cloud