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Jira Service Management
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Hi, I am new to Jira so probably overlooking something but I appear to be missing several default reports. I have a service desk project with a linked knowledge base. I was hoping to see 'Article Us...
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Hi all, last september Atlassian announced the availability of archiving older issues in Service Desk, a highly appreciated feature! But i'm unable to find it :-( Does anybody have a hint for me? ...
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need help in running jira service desk on https and connect it to AWS RDS Mysql
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I do not see the entire area where the attachments used to be towards the top of the ticket. When I refresh the ticket it seems to flash in for a second and then disappears.
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Hi all, How do we create a alert to be emailed to all agents when a request is created via either the portal or email? I previously came across an article that advised we could achieve this with au...
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We've recently started using Service Desk for our internal support. I've set up a bunch of request forms, so that I can tailor the questions to request types - so far, so good. However, some...
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We are currently migrating from another service desk software. They have recently introduced a feature that allows us to review internal Agents responses prior to them being sent directly to the cli...
330 views 1 0 Deleted user January 7, 2020 -
How to create a remote that shows how many tickets are closed per tech?
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Trying to get our demo server based system up and running to see how it looks compared to the cloud. I have everything to what i think is installed. When I go under applications | jira service ...
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Hi, when I try to connect a Confluence Space Jira tell me that there is a problem with the communication ([Error] Failed to load resource: the server responded with a status of 500 () (space, line 0...
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Good day, we have gone live with Jira Service Desk but an agent reported that he cannot pull up a client's name when entering a new ticket or even modifying one. When creating a new ticket, he get'...
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Hi, We've just put up a trail of Jira Service Desk (to complement our other Atlassian products), and are having the weirdest problem with the notifications. In the participant added notifications t...
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We have in each project in the Automation section a rule to run a webhook every time that we have a new incident o issue, after the upgrade it is not working.
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We configured Jenkins details in JIRA webhooks and in jenkins JIRA details are provided. But jenkins didn't get any update from JIRA. Is any additional configuration need to be done. I tried differ...
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I have integrated Jira service desk with Jenkins using web-hooks. But when ever I have commented It is not triggering the pipeline. I was wondering if anyone has done this?
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I would like to add specific add-ons buttons in the Quick-add buttons section in the issue. For example, I have the "deep clone" add-on and in order to clone the issue I always have to click on ...
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I have set up our service desk, so that our customers can select an Affects version. (To pinpoint what version they are running, when they encounter a bug). The Affects version field from Jira has b...
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Hi, I have couple of old tickets which were not set properly for the resolution: unresolved when the ticket was closed. I have already edit the workflow and add the post function which has started w...
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Hi Atlassian Team, If sending reports via email is still not available at this stage, is there any way or any plugin App(from Market Place) that would allow user to schedule weekly/monthly reports ...
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I would like to know or if you can help to provide the instructions/links on how to setup a change management process in Jira Cloud Many thanks in advance Thanks
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Hey everyone, Forgive the long question. I'm working on Groovy script to set the value of a custom field (Incident or Request) based on the choice in a different custom field(s). This is a first at...
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On the right side of the issue, in SLA display, times are interrupted/ started one hour before the time set in the calendar. The system default time and calendar times are the same (-3: 00). What may...
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Whenever I edit any calendar information (time, holiday, etc.) all holiday dates are decreased by one day.
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I created a custom field "Date Time Picker" and assigns it a date on my service desk project. I need that when it arrives on that date the ticket status will change to another status. how can I do th...
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