Community resources
Community resources
Community resources
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Jira Service Management
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I want to call some of JSM Rest APIs (write and read) from my Java Service that is not related to atlassian. Can I use basic auth to do that? It will touch my JSM Project only
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Hi everyone, We have noticed the problem that when a form is added to an issue via automation, the form is only ever added in the primary language. No reference is made to the “Request language”. ...
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Hey There! I'm trying to set the automation for my tickets. The simple one is to see who is reports the request via Portal, find this user in the Jira Assets and fill the custom field(assets objec...
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After submitting ticket through portal and email.Response mail is very slow from Jira , What is the solution for resolve this issue.
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Hi folks, I've set Jira Cloud up with Slack It's set to raise an issue when a workflow URL is used. However, users who attempt to use it get the following error: Where would I g...
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How to modify the user requests list view with some custom fields as the columns in the Help Center?
How to modify the user requests list view with some custom fields as the columns in the Help Center? For example, here I want to add the other fields like Due Date as columns to the reques...
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Hi community, We’ve noticed that some users are encountering the following error when trying to update the Sprint field in Jira: "We couldn’t update the Sprint value. You can try again in ...
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Dear Atlassian Support, I am experiencing an issue where emails are not being received in Jira Service Management for both of the created IDs. Here are the details of the issue: Issue Summary: ...
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Hi Community, I have a workflow used for change requests, where an approval step is set when transitioning to Pending approval status - people from the jira field "approvers" are automatically...
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Hi, we are using JSM and have the following use case: Customer A creates an issue by sending an mail. As an agent I want to discuss this issue with customer B. Maybe the manager of customer A or t...
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Hi :) We use Jira Free. For some time now we have had a message that we are exceeding our data space. We have deleted a lot of attachments and old tasks, but we still have a message that space is fu...
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Hi there fellow Atlassian guru's! I'm comming across a specific use case in setting up a new scheme in Assets. See if you can help me out! 1: Mask Attributes One of the obj...
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Hi Team, We are in the process of transitioning away from EaziBi, and I would like to know how far back we can generate reports. For instance...
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Hi, I am trying to set up a customer support system using Jira's Service Project template so that customer can submit tickets to us for bugs, maintenance, and etc. My ch...
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I am working in Jira/JSD Data Center v9.12.x (I know the Deployment tag on my post saying "Cloud". My community account is not associated to the DC instance on which I'm working, so I couldn't pick...
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Hello Jira Community, We are currently utilizing Jira Service Management for internal support within our organization. All our customers are internal users who belong to the same organization. We wo...
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1st question - How do we grant a user access to the Plans feature inside jira? I have a user who needs access and unsure where to add that user to gain access to the plan feature? https://imgur.com...
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We have a lot of Epic items with child issues that are not necessarily subtasks. Usually Story and/or Task. An administrator recently archived an Epic, and the Story and Task tickets, all of which a...
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Working and generating the project to receive reports from failures, I am trying to set up the environment to create reports, but now, I am struggling trying to create rules (automation) or manually ...
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Hello all, I would like to achieve the following: Open Help Center where external customers can browse our knowledge base articles (hosted in Confluence) and educate themselves on the pro...
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Hello, i am having an issue getting the "field help" to show on our JSM portal, it shows a '?' beside the applicable fields, but when hovering, or clicking , nothing shows. Has anyone else experience...
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Hi, I hope someone can help... I'm doing some v10 upgrade testing using a clone of Prod (v9) which has been upgraded to 10. I've noticed that when I use a custom asset field in my Requests, the pi...
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This occurred on March 25th around 00:15 EDT (GMT -4). The problem is no longer occurring but it caused issues then and couldn't get data from the customer. Was there some maintenance occurrin...
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Meus usuários do Jira caíram na lista de supressão e não estão recebendo notificações.
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Our company uses Jira software and Jira Service Management. Depending in the department you work you will have a license for one of the two. Team members with a Jira software license can also browse...
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