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Community resources
Community resources
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Jira Service Management
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Hello, In Jira Service Mangement, is it possible to prevent the agents of a tenant from creating a new project? In other words, only administrators can create projects. Thank you in advance for you...
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Hi, I have a power automate flow that automatically takes in microsoft form responses and creates a jira ticket based off of the response. Is there a way to have the "urgency" and "impact" fields in ...
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Hey, We have recently upgraded our JSM data centre to version 10, and it appears that our field pickers are not working from within our portal requests. The data is linking ok (we're pulling from a...
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Hello all, as the title says, I think that I have found a behavior that's a bit strange, maybe a bug? I have the following automation. As you can see, there is not "component" to reassign the issue....
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Good day, I am trying to import Incidents & Server Requests from a CSV file, in my test the CSV the status is set to "Closed" and when I import the ticket says the status is "Closed" but Jira do...
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With a big surprise I found, that I can not delete attachments to a ticket in Jira Servicemanagement while I can do so in a ticket in the regular Jira (i.e. for SW development). Is this a bug or s...
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How to assign issue to a specific team based on custom fields and inform team users about this issue? For example, via Jira automate
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Hi All, I wanted to ask, is it possible to have two tiers of Jira Customer Portal access. Tier 1 - Internal Employees - Someone within the organization using SSO. They have access to...
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Hi Everyone! When one specific user completes one of our request forms, none of the data filled out on the form appears on the portal view or agent view after the form is completed, the customer f...
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How to find all sub-tasks under story status open ， How to write the corresponding jql
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Hi Atlassian Team, How can I limit the data that the AI in JIRA Service Management scan only from Confluence? For example: Ask AI to look for a specific answer, the answer provided ...
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Scenario: Our GOT project has fields in the main body of the issuetype (Story and Sub-Task.) The user uses the "View Settings" panel to filter down the fields that show on the Right Side using th...
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Scenario: I have shared my personal filters with other Supervisors on my team. At least 2x someone changed my filter, and I've asked the Supervisors who may have done it...but they are all REALLY new...
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...earch?maxResults=50&expand=changelog&validateQuery=true&jql=updated >= '2025-03-24 10:00' AND updated < '2025-03-24 10:06'', Version: 1.1, Content: <null>. Appreciate very much if s...
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Hi I have created several Organizations in Settings > Products > Jira Service Management > Organizations. In each Organization I have added the email domain as company...
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Hi Everyone, I am on Jira Data Center 9.12.17 with JSM. I have assets that have a License End Date attribute. I have setup automation to send emails when they are about to expire. What is sent in th...
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Hi, I have a few questions regarding Jira Service Management and its automation capabilities and could someone shed some light on this pls? Can JSM natively make authenticated REST API ca...
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Hey team, I was reviewing Jira Asset Management (part of Service Management product offering) - https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/assets...
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I'm using the Security feature (Security Containers), connecting Jira to Dependabot alerts, and automatically creating tickets when Dependabot detects a new vulnerability. The problem is that I can't...
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This is strange one; We have integrated OG and JSM (both Premium) ; so OG can raise incidents when alerts are received. We have disabled CREATE ALERT for inbound from JSM to OG. Howeve...
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I no longer see the email content from our incoming emails. If I respond to the ticket through the email thread on Outlook then the original content plus my reply will appear in jsm. I have turned of...
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I would like to generate external mails to our customers using JSM as trigger. For that I want to create a ticket and then add the customer as a request participant. I will want to do this via API. ...
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Hello, For Jira Service Manager: I need to edit Queue to show certain request types only after they are approved, but the other request types should appear in the queue regardless of status. I am ...
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Hi, we have created integration in Jira Service Management for GrafanaV2. When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert...
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