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Jira Service Management
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Eu ja tenho outros projetos que pago licença. Mas quero uma instancia nova, que estou configurando para mostrar para mais um cliente, porém não sei como eu faço esta criação. Eu criei um novo produto...
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We are migrating to JSM from OpsGenie and are nearly complete. The only outstanding question I still have is how to get a Slack alert triggered from a JSM sync. We have a sync that triggers JSM alert...
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Hello! I really need some help while trying to query the Jira issues with Powershell. I already read the JiraPS manual, but, i couldnt access my portal through PS or even by their exam...
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Currently, we have our portal open to all internal employees. This is done by allowing customers to register their own account, as long as they are using an employee email. Employees can submit reque...
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We are using own custom object schema exclusively and not the built in 'Services' schema. Is there any way to sync the project with our custom object schema objects? I'm referencing what is under the...
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I'm working in JSM cloud and I've created a form to use for new employee onboarding requests. One field on the form is Employee Department, so I've created a custom field that contains all the ...
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When I create a sub-task it automatically creates another issue - how can I prevent this? I just want the sub-task to show up in it's parent issue, not as an additional separate issue.
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Hi all, I want to bulk edit a number of issues parent links. For example, I have 100 stories under a parent but want to edit these to another parent. Step 2 lists bulk actions to choose ...
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Hello, I have been asked whether we can send ticket updates to group email addresses for certain clients. For example, if a ticket is transitioned or resolved, we would like notifications to...
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Hi, Since a few weeks I don't have any more acces to view our customers at the page 'Atlassian Administration'. Normality I see the customers through the page below but the option Atlas...
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As part of an ongoing tooling upgrade, we have built a brand new JSM project without our JIRA instance with new workflows, fields, etc We are now looking at migrating items from our previous JSM pro...
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Morning everyone, I've an issue with my URL. I really need to solve that quickly. Our users cannot create a new ticket and for the IT Support Service it's impossible to read a new ticket. D...
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Hello, we war using Jira Service Management and I already created several customer projects. I now want to have shown tickets of this projects in an kanban board. Is this possible and when ye...
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Hello, I saw that form information is now available as a smart value e.g {{forms.last.<Field name>}} so I want to use that to create Asset objects. But when I run this I get some strange ...
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Hello community, I was wondering if it's possible to migrate JSM projects from one cloud instance to another. I'd appreciate any help. Thanks!
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Reason for automation Some issues have multiple worklog Author, due to which its difficult to tracking individual author's time. Solution Wrote JIRA AUTOMATION using a JQL to get the ...
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Hi all, We’re using Jira Service Management and regularly need to contact 3rd party vendors as part of our support process. A common example is requesting a quote for equipment on behalf of a custom...
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I am trying to create a custom field to use for marking a ticket one thing or another, this is something like that shown in the attached image, just an inline flat checkbox field and someone will jus...
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I've been trying to create a workflow that adds that the approve/deny button from Jira, but the people I've been manually adding as an approver haven't been getting any of the emails with the buttons...
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Can you remove unwanted items from the customer portal interface? I only need common request to be shown.
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I have imported our list of employees into Jira Asset management. Is there a way i can like the assets that i am creating to those users?
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I am setting up a Jira Asset Management and i looked online to see how to pull or create reports and it said To create reports for assets in Jira, navigate to the "Assets" section, then...
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Hello everyone, We are trying to look into the possibility of creating a list of users so that they can have the Approver role on a form so that, for example, if someone in the Finance depar...
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Novice user here. I am using a .csv file to import the costCenter attribute to the Users schema. The .csv file data source fields are: userPrincipalName, sAMAccountName, costCenter. These are...
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I'm using custom fields->cascading select lists with Assets. In the first list, I want to select more than one option. In the second list, I then want to see options based on all selections made...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |