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Jira Service Management
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My server restarted last night and now jira wont start. I dont want to have to restore from backup, as i dont know even if that will solve the problem. The error is "we couldn't start the following p...
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hi. How create a confluence report of some users activity statistic , for period 1- 6 month. in table form, not a list . and with...
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When someone puts in a ticket into the portal or uploads an attachment to the ticket on the portal side and they add an attachment to the ticket. The email notification that is sent comes through ju...
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Hello, I am currently trying to hide some UI elements with the ScriptRunner "Hide system or plugin UI element" fragment. However I am not able to get the current project. I am using the following ...
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How to send notification to group based on customer fields, like if new request with components HW send notification to all HW group and give them access to handle this request?
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I am looking for a way to populate the choices of a second drop-down field based on the choice of the first drop down field in an incident form. For example: Drop-down 1: Labeled: Category ...
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I create the link to space, create page successfully from confluence page but I got an error when trying to create a new article from JSD Page Not Found We can't find that page. This could be...
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I have created a customer People field in my request type and named it "Work it". I'd like to restrict "Work it" to only people within my company. How can I do that?
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Hello, My SD project is already configured to share an issue with a participant. We have a new client member in the project and he needs to see previous issues. How can we share with him all ...
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Hello! How I can save attach on JIRA server for use permanent link for all issues?
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Hey, I have a use-case that I would like to know if JETI can solve. I couldn't find anything around this googling or in the doc. Use-case: I have a JSD projekt with Customer Permission "W...
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Post request : -.../rest/api/2/issue/{issueId } input : - {"update":{"priority":[{"set":{"name" : "Low"}}]}}
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I have a complex workflow for my Jira Service Desk, and I would like to hide certain comments on the customer portal view that confuse customers. I use automation to auto approve/decline which leads ...
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Hello Guys, After creating a new JIRA service desk ticket using REST API, trying to add attachment to the ticket. Everything seems to be working fine from code perspective (Able to post the content ...
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...axHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="https" proxyName="<subdomain>.<domain&g...
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...axHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="https" proxyName="<subdomain>.&l...
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What's the "right" way to determine the current request type form being used for the purpose of a dynamic behaviour? For example, I have two Request Types that both have the same underly...
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For our Jira Service Desk, we have a contractual agreement that for open bugs a status update needs to be provided every X business hours (varies based on severity). Is there a way to establish an S...
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I have been asked to determine if there is anyway to make the customer's issue search experience more refined. I don't see a way to do this in the documentation. Anyone have any thoughts?
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Hi guys, one question: I want to get our people searching first before raising a ticket. Is it possible like this picture? When they search for something the options below will be colored and clicka...
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I have not been able to paste screen shot into the attachment section of the ticket creation screen in customer portal using Internet Explorer (11.657.18362.0) or Microsoft Edge (Microsoft Edge 44.18...
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In one of our JIRA projects, we can assign roles to users. There are Admin, Agents, and Viewers. Does it cost more to assign these roles to users? Like, if I give a user Viewer access, does our licen...
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I would like to know if it's possible to make that an issue transitions to an specific state when the client answer a question in a comment, automatically. Example: my issue is in a state "1" ...
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Hello, I would like to add on my automation, whenever an issue is escalated, it created a subtask for the escalated party. On that subtask, I have it pre-populating with the information from th...
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How can I reorder my request types as they appear on the customer portal?
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