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Jira Service Management
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Embed a widget onto a web page Is ist possible to embed a widget in jira service desk - server version - like in the cloud version? https://support.atlassian.com/jira-service-desk-cloud/docs/embe...
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plaese delete me
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Hi, I want to setup my customer portal that after customer click's on specific request that Service Desk redirects him to another website. Is this possible in any way?
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Hello, We are using Service Desk and automation (by add comment "approve") to our approval workflow. But i have some problem when the issue have more than 1 approver. Example, we have 1 issue with ...
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I want to embed a service desk widget into my website. I have multiple Knowledge Bases which I would like my customers to be able to view through the widget. Is this possible? Or can my customers onl...
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hi i try to set send alert for a new ticket, i am adding all my staff and they get the alerts just fine but i don't get the alert.
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As of yesterday, tables in Service Desk Cloud issues worked for me, but they don't today. When I add a table to a description or comment and then click the Cell Options download, the menu is em...
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When we move tickets from one Service Desk project to another the end users have to select a request type, which is a pain. The values don't just copy over from project to project. Is there a wa...
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Good morning! I suspect that there is no easy answer to this but thought it would not hurt to ask. Maybe someone has a creative solution or recommendation. I am looking for a method that allows me t...
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When using the date picker, I would like the user to edit the minutes also. Instead of having to chose between the pre-defined intervals of 30 min (eg 03:00 - 03:30), I would like the user to be abl...
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Confluence - Is there a way to print out a report that shows the hierarchy of your Confluence pages ?
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How to hide no description on the customer portal, as we haven't provided any description to request types, and on the portal under recent tab the request types appear with No Description. Is there a...
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Hello, I am configuring my Jira ServiceDesk, and I want to invite clients in a dedicated ServiceDesk project to use their own Jira Service Customer Portal. Clients must not create a password...
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How the projects under popular section are listed.
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I have customized my customer portal login page and added Announcement subject and Announcement message to my login page. It looks like a basic without colors and not able to highlight the content. ...
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How to move issue to another queue with automation? Which field to update?
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How to convert issue from the service dest to bug in our main project?
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Hi, I would like to to notify customer that his or her issue will be part of our next version. Lets say someone report about a bug and the fix will be on our next version, there is a w...
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Hi all, I have looked through the web and forum and have been using Jira since version 4. I noticed there is a issue https://jira.atlassian.com/browse/JRACLOUD-3821 to support it that has...
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We have some customers part of many Organizations and when they log ticket they never change the Share With option, which means the request will stay as private request. I believe the hardcoded loca...
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Hi, We are using Backbone issue sync and its setup between project A in JSD and project B in Jira. When a developer picks the ticket created by JSD backbone sync he doesn't have an option to add '...
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When an issue is sent for approval and is rejected, the reporter gets an email notification but when it's approved, the reporter does not get a notification. Anyone else seen this happen? I've check...
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I hate to necro this https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-activate-tab-in-JIRA-issue-screen-based-on-workflow/qaq-p/552449 but it's the best description of ...
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I don't want to add 1 time customers to my system the way it seems to want me to add them. When someone emails in it works as I need it to. But as I'm trying to import customers from our old system I...
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Hi - I have added a user, made them service desk customer but when I add this user to request participants they don't get email. I also added them to organization and any time I comment, no email i...
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