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Jira Service Management
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I will like to embed one of my JiraSD requestForm in my website. My intention is that instead of filling out a contact form on my website, my visitors fill out a JiraSD request form without leav...
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Can i group customers in Service Desk. Prefer to be able to group customers by office or team (i.e. Finance, HR, etc). Would organization be a way to group customers. Also, are ther...
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I just want to know before I start building a front end form if something like that already exists. I don't want to end up building something that I didn't need to do.
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I am creating issues using Automation for Jira when a ticket is created in JSD. The goal is that they should be 'Reported by' people in our company who need to respond to them via email to indicate ...
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I'm trying to get it so the most recent response or comment is at the top and descends in order from the newest to the oldest. I followed the instructions to change the default but it hasn't made any...
477 views 1 1 Deleted user April 24, 2020 -
I feel as though I'm missing something very simple, but documentation isn't providing me with a solution. I am modifying a workflow for the Service Request issue type. I'm attempting to set a...
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We are unable to receive tickets like we used to do when the customer sends us an email to our support email. Moreover, once a ticket is generated by our customer (most of them aren't able to generat...
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Request status is Closed, but necessary reopen request. Thi possibility is provided in the workflow scheme, but after click on Closed I get message "You don't have permission to transition this issue...
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I'm running Jira Service Desk in the cloud. Can an agent's access be restricted so they can only see specified request types? I don't want them to see Termination requests in our sy...
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if I understood correctly, in the standard configuration of Jira Service Desk cloud custom fields can be displayed only in the right part of the issue. Do you know that there is a way to display cust...
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We have our Service Desk Cloud set up with different departments having different projects enabled so that we can support each other internally. We also have our Customer Service team supporting Cust...
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HI, We would like to send an email notification to the entire organization when a ticket is closed/resolved. I can get this to work only for internal JIRA users. For example, I created a test...
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Hello, I need a custom field which gives the user the possibility to enter multiple custom values. I decided to use a "Labels" field for this purpose. The only issue with it is that the users see pr...
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We are using a POP/IMAP server for a project. We are just starting with Jira so a usual workflow is for an administrator to create an issue on behalf of a user's request. Jira then sends a notificati...
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Hello We use JIRA SD and store clients profile in Insight portal, contacts I am looking for a report/filter, which is accessable by agents which 1- Displays list of clients 2- On clic...
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SLA clock is correct but onetime it come like 4d 8h and another case come 1w, why and how stop it?
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Am looking at the viability of switching from our current CRM to Jira Atlas CRM. Currently there are a series of "accounts" (companies), which have tasks against them and each task has an audit...
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I am building a request type and notice that the organization field sitting within "Context fields" is not allowed to be edited in any way. Given i created a reporter (customer user) within an organ...
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Hi everyone, When an issue is resoled, a notification email is sent to the user. However, we would like to include a survey in this notification. The last time that I used this feature, the po...
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It completed domain authentication by adding txt record. The jira service desk changed the alarm email address. DKIM validation for this domain has failed. The message goes like this... What sho...
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This issue is for "JIRA SERVICE DESK SERVER and not CLOUD" Problem - We want to take care of a use case where the Customer credential is compromised and a hacker changes his email id so that he rec...
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We've connected a Google G Suite account to Jira Service Desk, using an app-specific password, and we're finding that it connects successfully, but is not attempting to process any incoming emails + ...
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We have multiple projects created in Jira Service Desk Cloud, and I am trying to create a user in a project with the role of Viewer. This is a Customer portal user (Users > Jira Service Desk). I ...
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Hello, I would like to know how I could "phrase this" to check if the user that made the comment is the same one who is the reporter for the issue.
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How can I link to an issue in the following scenario? On a Jira Service Desk request form in the portal I have a text field where I enter the issue key. We want to link the new issue to that i...
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