Issue with user access permissions between JSM and team-managed projects

[Rodrigo Joaquín Frey]

Dear team,

We are currently facing an issue when adding a user as a “user agent” in Jira Service Management (JSM). We want this user to have access only to a specific JSM portal (Service Management project). However, once we assign the user agent role, we notice that the user also gains access to other projects they should not see (specifically, Team-managed Software projects).

We have tried several configurations but couldn’t find a way to restrict the user’s access. The user agent role is necessary because they need to manage a specific project, but we do not want them to have unrestricted access to other projects.

It’s also important to mention that from User Management, we cannot edit or limit project access for this user.

Is there any solution or workaround for this behavior?

Thank you in advance for your help.

Kind regards,

Rodrigo

[Marc - Devoteam]

Hi @Rodrigo Joaquín Frey 

Welcome to the community.

Make sure you Team management project are set the Access to restricted or limited and not to open.

Open access setting on a Team managed project will allow any member with a license access to all, with limited, they can view and with restricted they se nothing.

For restricted and limited, user wil need to be added to a Team managed project ot use the project