Jira Service Management

Hi,   I have set up transitions in the work Flow which force the resolution field to be updated before transitioning status to done. But users can still "set status as done" which bypasses the...

• cloud
• jira-service-desk
• transition
• workflow

a customer of ours is trying to add a participant to a ticket who is a customer in the system, when clicking into the request participant box and start typing name - nothing happens?    

• cloud
• jira-service-desk

Hey guys, i'm wondering whether the default administrator on jira service desk (server) consumes an agent license. For my use-case the smallest offer 10 USD for 3 agent licenses would be sufficient...

• jira-service-desk
• jira-service-desk-server
• licence
• server

I need to swap out a service account for the automation rule for Jira Service Desk. How do I go about doing that? I can't seem to find a way to add a different account to replace the existing one. &...

• cloud
• jira-service-desk

I'm trying to hide the description for several system fields to simplify the look&feel for the create and edit forms. But if I change from Spanish to English, those fields are not properly m...

• jira-service-desk

I want to design the helpcenter  so that in order to access the search, KB and generate a ticket you need to login first. Currently you can just got to the portal and the search and KBs  ar...

• cloud
• confluence
• jira-service-desk
• portal

I want to bulk change many issues in JIRA support desk: assign labels, change status, etc. I don't see how to do it. Does anybody know?

• cloud
• jira-service-desk

Hello,    Is there a way to give clients access to service desk to act on tickets without giving them visibility to other clients information? The ask is that they be able to access the ...

• cloud
• jira-service-desk

I want to create a Kanban board for service desk project. Is it possible? 

• board
• cloud
• jira-service-desk
• jira-service-desk-cloud
• kanban

Hi, I need to pull out some cases from our Jira SD. These cases have a text in the description field with the following info: Start date 2020-01-25 It is for our joiners, and I need to find all ...

• jira-service-desk
• jira-service-desk-server
• server

I performed a routine update of the Insight app to version 8.6.1 and got the message: The app has been installed but cannot be enabled. Refer to the logs for more information. Which logs to I c...

• insight
• jira-service-desk

I am currently looking at Jira service desk by way of evaluation and have a couple of specific requirements. We are a small consulting company that develop and support bespoke as well as third party ...

• cloud
• jira-service-desk

Hello,   One of our Jira Service Desks, intermittently is creating duplicate service requests from one email.  The email is sent only once, and only shows up in the audit log once, proce...

• jira-service-desk

So here is some info before I get started....      1) All users in our environment have been added using LDAP   2) We are using an email address with Office 365 as our sup...

• jira-service-desk

Good afternoon, I encountered a problem, in notifications about changes in objects, in addition to the username comes JIRAUSER *******

• addon-com.riadalabs.jira.plugins.insight
• atlassian-marketplace
• jira-service-desk

Hi I am creating a JSD ticket using the create API. However, I am not able to see the Approver field. While the API returns no error and the ticket is created, Approver is not set on the ticket. ...

I've done this (set the renderer to wiki style), but still facing similar issue. However my problem seems to apply to only images files (I have tried with png and jpg) as e.g. text file attachments a...

• jira-service-desk-server

Hi, We're using Jira Service Desk, but still have some users write us directly on Microsoft Teams. We're using the Jira Cloud integration for Teams, so I can create an Help Desk issue directly fro...

• cloud
• integration
• jira-service-desk
• team

Hello,  I have updated the Jira ServiceDesk from version 4.4.2 to 4.10.0. I have a problem with implementation of HTTPs. With HTTP mode all works fine I have changed  the  confi...

• jira-service-desk
• jira-service-desk-server
• server

Dear all, I have an issue regarding filtering of issues and their respective SLA. At the moment my company is interested to know on a daily basis the issues that are opened along their configured ...

• cloud
• filter
• jira-service-desk
• report
• sla

Is there documentation about what happens when a customer never completes the registration via the welcome email, and keeps interacting via email notifications, and then eventually they do not open a...

Hi team, i have some around 1500 records and due to business requirement i want to delete couple of values from that custom field which is of multi select list in jira.    I want to do i...

• cloud
• jira-service-desk

Need REST API to create webhook in service desk projects.

• cloud
• jira-service-desk

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of remove customer totally from JSD (I have configured the project with closed access). If ...

• cloud
• jira-service-desk

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of show the priority of the request but the standard end point for get the request info don...

• cloud
• jira-service-desk