Jira Service Management

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of change the request type. I have read in the JSD docs that is not possible and i try...

• cloud
• jira-service-desk

Have tried using the below in subject/body of email notifications but this doesnt seem to work. What should we be using to indicate the issue type in email notifications? {{issue.issueType.name}} ...

• cloud
• jira-service-desk

Hi I was wondering how others have structured there CMDB in insight. I'm just playing around still but it seems that it needs to be structured differently to other CMDBs I've used in the past. I w...

• cloud
• insight
• jira-service-desk
• object

We are experiencing issues with our customer feedback being filled out by the system and not by the reporter after the issue status is set to resolved. This is happening across all of our projects o...

• customer-satisfaction
• feedback
• jira-service-desk
• jira-service-desk-server

Hi, Is there a way to change the widget button size?

• cloud
• jira-service-desk

Currently have an active rule that tags users by name but also need to add the current issue assignee when the rule is triggered. I've tried several assignee tags but have not been successful. <A...

• automation
• jira-service-desk
• jira-service-desk-server
• rule
• server

I have Jira Service Desk Server installed on an Azure VM. I would like to connect the Jira SD Server to our Jira Cloud instance so that they can communicate with each other, giving us the ability to ...

• jira-cloud
• jira-service-desk

Hello, We are an open source contributor and use the open source Jira license. According to the agreement (https://www.atlassian.com/ru/software/views/open-source-license-request\) ,our open source ...

• jira-server
• jira-service-desk

We would like to implement OAuth 2.0 in Jira Service Desk 8.10.0. The instructions say, "Go to Jira administration > System > OAuth 2.0."  I go there and the page is blank. I've...

• jira-service-desk
• oauth

I'm looking to migrate my service tickets from Zendesk but am having difficulty in uploading the JSON file that was exported from Zendesk. Below is the detailed report of the error that I receive. An...

• cloud
• jira-service-desk

Our Customers are Internal to my company.  From what I have read so far many solutions allow for email communication between users that have Jira Licenses.  Is there an option for an organ...

• jira-service-desk
• jira-service-desk-server
• server

I am getting the following error when trying to create a Knowledge base article in Jira service desk. 'The response received from cannot be parsed'  Please advise   Thanks

• jira-service-desk

I can see the list of items in the filter properly but they no longer show up on the calendar widget I created.  Anyone else experiencing this?  How do I fix it? I have another calendar fo...

• cloud
• jira-service-desk

Requirement: Our company has two jira accounts(assume Account A and Account B). We have a Jira Service desk in Account A and we have set an automation rule to create tickets in software board of Acco...

• cloud
• jira-service-desk

We are evaluating Service Desk and I've set up a portal for people to enter tickets but if I test this with an email address that is not in our project, I get 'Current user is not active'. We would l...

• cloud
• jira-service-desk

Hi, I'm trying to use Automation for Jira to copy the selected option from cascading field into free text field. I have tried to use smart values like {{issue.MyCustomField.value}} or {{issue.MyCust...

• addon-com.codebarrel.addons.automation
• cloud
• jira-service-desk

Good afternoon How to send emails from support@creditkasa.ua and not from jira@ukf.atlassian.net How should I do it?  

• cloud
• jira-service-desk

Hi Everyone, I developed a Jira Plugin that implements a Custom Filed type that uses the Jira aui-select element, (asynchronous) [version 8.5.0](https://docs.atlassian.com/aui/8.5.1/docs/inline-dial...

• jira-service-desk
• jira-service-desk-server
• server

Hi, (How) can I sync my Jira Desk customers with G Suite ? 

• cloud
• jira-service-desk

Each time a notification is sent out that is triggered by changes to an issue, the mail content all ways display "Get Jira notifications on your phone! Download the Jira Cloud app for Android&nb...

• cloud
• jira-service-desk

Dear all, I am trying to create a new filter based on the breaching status of a SLA. I already have Time to First Response and Time to Resolution added as a column but I want to filter just by the...

• cloud
• jira-service-desk
• sla

We need to give each country its own Support Help Desk that they can monitor.

• cloud
• jira-service-desk

Hello. I installed ServiceDesk and Confluence. And I also did the application linking between ServiceDesk and Confluence. However, a search error occurred in Search InputFiled on the Service D...

• jira-service-desk
• language

Hello,   I have a scriptrunner database picker field and a jql issuepicker field. Both of them retrieve the same information, a list of issues that meet a criteria, one as a jql and the other ...

• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hello, I tryed to configurs HTTPS over SSL with Wilcard Cert. I made a couple of changes, and now when I try to reach the webpage I fall on the "Apache2 Debian Default Page" : https://my.website.ji...

• jira-service-desk