Jira Service Management

I cannot access anymore to the elements of the satisfaction email sent to customer when a ticket is resolved. When I go to project->parameter->Satisfaction parameters, nothing happens. Can so...

• cloud
• jira-service-desk

This has worked when we originally set up, but now I am changing mine again it is spitting up this error "Cannot attach file myprofilepic.png: Unable to allocate space on the server for the avatar."...

• jira-service-desk
• jira-service-desk-server
• server

How can I configure company support email address to automatically create Jira request?

• cloud
• jira-service-desk

ヘルプセンターウェブページにあるリクエスト一覧のフィルタで「クローズされたリクエスト」を選択しても、クローズしたリクエスト一覧が表示しない。

• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Hi, I use our company support email address and forward it to our Jira Service Desk, this works well to create a ticket but the response from the agent goes to our Support@... email address not the c...

• cloud
• jira-service-desk

While working throughout the Jira Cloud platform my spell check will randomly stop working. Using Chrome at the moment.    All plugins disabled. See above .gif to demonstrate what I'm t...

• cloud
• jira-service-desk

Na minha organização temos o jira service desk e meus clientes utilizam muito o Workplace, é possível integrar eles para um post (Workplace) criar um chamado?

• cloud
• jira-service-desk

Hi, was wondering if it was possible to have a custom field assigned a value (from a list of values) based on assigned values of two other custom fields? So if I have 3 values for one field and 3 for...

• cloud
• jira-service-desk

  I'm trying to use the automation action "Create Service Desk request" but get a red error message when I try to save. There's absolutely no info on what this means or how to resolve it. I tri...

• automation
• error
• jira-service-desk
• jira-service-desk-server
• server

I went to customize the service portal and cannot find the login announcement option, only the help desk announcement. Anyone has experienced this, I'm following https://confluence.atlassian.co...

• jira-service-desk
• jira-service-desk-server
• server

Tenho uma duvida, como eu deixo o portal aberto para os clientes entrarem e abrir chamados sem ter que fazer login? pois quando seto essas configurações ele pede um acesso via Atlassian. Como cr...

• cloud
• jira-service-desk

I have tried to configure Jira-Service to use MS AD to authenticate users.  I am getting this error when testing the connection. Connection test failed. Response from the server: srv-vm-hsv-dc...

• jira-service-desk

We have a few Jira Service Desk projects configured in our Jira Cloud space. Users within our domain have default site access (our domain is trusted, SSO integrated).  For Jira Service Desk we ...

• cloud
• jira-service-desk

Hi, I'm trying to hide a field so others cannot edit the field. I've seen that I can edit the issue layout, but I am unsure about where to do that. I'm trying to edit it for a specific issue type on...

• cloud
• jira-service-desk

Hi, theres anyway to export the hours of all the users that worked in a ticket? For example in my company we have a daily ticket for the daily meeting where all the IT team sets the time we are in t...

• jira-service-desk

Hi Team, we are migration jira server from one server to another there are 60+ Project. SLA and automation rule which are configured can we migrate as it is? is there any tool or plugin available in...

• cloud
• jira-service-desk

Hi I tried to add one user to the project and it shows that: Do you know what might be the problem?

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Atlassian Community,     I have setup my issue security scheme for our service desk project, however, according to documentation, a lock icon should appear on the upper right corner o...

• cloud
• jira-service-desk

Hello, I am the lead and the administrator of a Service Desk project but there is no option to edit a workflow inside Project Settings. How can I edit or create a new workflow?

• cloud
• jira-service-desk

How do i update email notification content (Email Body) in Service Desk Jira

• jira-service-desk

I'm using the syntax status = "Waiting for support" OR status = Escalated AND assignee is EMPTY ORDER BY "Time to done" ASC It was working but recently it is not filtering out tasks assigned to me?...

• cloud
• jira-service-desk

Is it possible to embed the widget on a support page on our website in it's open state instead of initially just as a question mark Icon?  We would love to embed the support desk, but understand...

• cloud
• jira-service-desk

Hi there, New to Jira SD.  In the process of setting up replicating an old service desk system. One of the things we require is when Completing a Service Request, we list with: "No Further ac...

• cloud
• jira-service-desk

I have just built my first ServiceDesk project for a team. I have created a complex workflow and have the transition buttons all working nicely. infact the whole lot is working nicely except for 1 la...

• jira-service-desk
• jira-service-desk-server
• server

I have created project automation rules on Jira service desk project to send reminders to customer after certain days of inactivity. First reminder to be send after 2days of inactivity, second remind...

• cloud
• jira-service-desk