Jira Service Management

Hi Team, I have linked Jira Service Desk with our IT support shared mailbox. But I am only receiving some of the emails in Jira I tried testing the email channel according to https://confluenc...

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Hello! Hope everyone is safe and health! I'm looking for a way to insert users from a group field to a multiple user field. I'm trying to solve this with Scriptrunner Cloud, but I can't insert the ...

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I created an automation that creates a new issue in my OS project when a media issue is transitioned to "In Use" in the DT project. It worked great, but I had a workflow issue in the DT project and s...

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Hello Service Desk experts!   We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an iss...

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I really like the Detail view available when I am searching for tickets. It allows me to have a list of tickets in a sidebar while the ticket itself is displayed to the right of the sidebar. It allow...

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Hey everyone, I'm not sure why this is happening, but we keep getting email loops in certain situations. It seems to be random who causes it, but as best as I can figure out, this is what is happenin...

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  We are a development agency and have a number of different clients who either host thier sites with us or are hosted externaly i.e. amazon AWS, Pantheon etc.  Each client has their own S...

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I have 2 service desk projects in different domains say abc.atlassian.com and xyz.atlassian.com, the requirement is to integrate tickets created in abc.atlassian.com (for component COMP1) to create n...

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Hi there   How we could change the settings for emails from JiraServiceDesk that they are displayed otherwise than standard? Now the email only display a single comment. How we're able to c...

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Hi Service Desk Team, The WHY We try to automate some of our processes. Therefore it would be usefull for us to do a webhook with a custom payload after a service request got approved. The exp...

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A couple of days ago I updated my MX records (moved my email to O365). The email is working in general -> but I haven't received any emails from Service Desk since the move. I'm guessing a block ...

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I just wanted to confirm that Automation for Jira - Server is work on the cloud base? 

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For one user only I can't manage access to product because there is no product ion the list and a beautifull error message instead...   How can I resolve it without Technical support.???

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Hi, I have created Department & Sub-Department as cascading field. Also configured the field configuration to set Department & Sub-Department as mandatory. On the create and edit form, vali...

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I'm not very familiar with Jira, but I am attempting to make a "form" in our internal servicedesk asking simple yes/no questions in regards to GDPR.  The questions are unfortunately somewhat le...

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We use Jira SD Cloud Service and are currently running 1 SD Project for Software Customer Support. We would like to Start another SD Project for general customer support. These 2 projects come from ...

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Hello! I have a customer who don´t get mailresponses sent från JSD. The main question is how I can check and secure communication between our servicedesk and the customer because the agent cannot se...

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Hello everybody, we are using Jira Service Desk v4.5.5 (Jira Core v8.5.5) as a on-premise installation in our data center. I tried to configure that customers do not get a email notification if the...

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hello, i have created a new status in Jira 7.x.x under task properties. unfortunately this status is limited to 12 characters. how can i increase the number of characters? thanks and best regards

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hello   is there option to enter organization and consumers with complete details like telephone , mobile , email , address?   we want to have a list of all costumers with all the detail...

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Hi  I have a user who cannot upload attachments when she create an issue from create button, when she attach a documents it does not give her the Insert button option  is this some kind o...

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Hi,   Is there a way to extract the queue to let's say a an excel worksheet or may pdf? I would need a list provided as a monthly report maybe for ongoing tickets. Thank you.

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Hi together In Jira Service Desk I set up an organization with some customers in it.  If someone creates a ticket and shares it with that organization, everyone in this organization receives a...

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I want to add comment body in email notification so that no body need to go portal for adding comment to an issue.  is this possible?

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