Can I restric agent to support only few organizations / Customers

[Dror Belleli]

I want to make sure that the AGENT can only see and handle the tasks he is assigned to

Is it possibile? if yes how to configure it? 

[Angélica Luz · Accepted solution]

Hello @Dror Belleli

Welcome to Atlassian Community!

When a user has access to Service Desk and they are added to a project, they will be able to view all tickets.

What can be done, in this case, if you are using a Classic project, is to use  Issue Security. 

This option is not available for Cloud Free, only Standard, and Premium.  

Issue security allows you to configure who can see specific issues. This also affects customers, so it's important to configure it correctly so agents and customers see the tickets.

• Configuring issue-level security

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica