Jira Service Management

I need to know if plug-in (Zendesk Support for Jira) can be integrated with Jira Service Desk or only with Jira Software. I didn't find information about intregration between JSD and Zendesk. Has S...

• jira-service-desk
• zendesk

We've just implemented a process where the reporter needs to be modified on creating an issue. As a service desk agent, you can edit the reporter and the reporter is visible on the create form. As ...

• jira-service-desk
• jira-service-desk-server
• permission
• server

Hi all, I'm new to JIRA and have a question. Is it possible to link the on-premises JIRA data to confluence(cloud)?

• cloud
• jira-service-desk

  Hello.   I'm trying to make a new request at the jira service desk and create a Confluence Article with the issue content. Click on "Related knowledge base articles> create an arti...

• confluence
• jira-service-desk
• jira-service-desk-server
• server
• template

Hi there, Is there any kind of Absence Assistant in JIRA that can be activated when you are on vacation, for example? So that people who assign a task also notice that the assignee is not available...

• cloud
• jira-service-desk

Hi! I have this problem: when assigning a request to an agent, the Reporter (the Creator of the request) is not notified. Also, the agent who assigned the ticket does not receive a notification eithe...

• jira-service-desk
• jira-service-desk-server
• server

I have allowed customers to access the Service Desk without login/account. However, a login is provided when accessing the service desk. Why? prh   See my settings:

• jira-service-desk

Hi,   I have issue 1, then created linked issue 2. I want when comment add in linked issue 2 automatically copy this comment is issue 1. is this possible without a plugin ? 

• cloud
• jira-cloud
• jira-service-desk
• jira-software-cloud

Hi! I have a stupid question: How can I edit the list of incident types on the Home Center home screen (the documentation says that this list is generated automatically:  -Get IT help - Set ...

• jira-service-desk
• jira-service-desk-server
• server

I'm trying to get a value of a custom field, but this CF is a Scripted Field, I try to get the value on the next way log.debug('Starting...') def assigneeManagerCF = customFieldManager.getCustomFie...

• adaptavist
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi, there is any way to put also the description into this email?

My Azure Logic App does not trigger when I am making changes to any of the items. I am setting up the webhook using the Admin GUI and I do follow the instructions at: https://developer.atlassia...

• cloud
• jira-service-desk

Hello,   I'm trying to add a user as an agent to my Jira Service Desk through api. I haven't found any method that does it directly, so I've searched for a method that adds users to a project....

• cloud
• jira-service-desk

HI team, I have added a transition screen with few fields in JIRA on a transition named as "UAT Approved" where the Business users needs to enter those details. Now the problem is Business users ar...

• jira-service-desk
• jira-service-desk-server
• server

Hi everyone. In Jira Documentation there is а page witch contains information about Customer notifications in Jira Service Desk. It says that "These notifications are not batched, and you can’t...

• bulk-edit
• email
• jira-service-desk
• jira-service-desk-server
• notification
• +1 more tag...

Hello,   In our current Jira project we have standard tasks and subtasks, I have verified that service desk users can only see tasks but not subtasks. Is there a possibility that service desk...

• cloud
• jira-service-desk

Does anyone know how I can automatically call a mobile number or send a text message to a mobile whenever a client creates a critical incident ticket in the portal? I would like to be able to config...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Good day, I've noticed a strange thing, and not sure what to make of it. As we know in Jira 8+ In progress status color has changed from yellow to blue, but I am seeing that Api still return the co...

• jira-service-desk

Hi! We are currently using Jira Service Desk (Cloud) and Next-gen template I'd like to know if there's a way to copy a custom field value from one issue to another. As a sample below, when QIGH-16 ...

• cloud
• jira-cloud
• jira-service-desk
• next-gen

Hi. I'm getting SQL error when creating Insight - related entities in Jira. Error reads "Duplicate unique key AO_8542F1_IFJ_OBJ_TYPE_pkey" Occurring scenarios: Creating Insight Object/s CF Creat...

• database
• insight
• jira-service-desk
• jira-service-desk-server
• postgres
• +2 more tags...

Could not load SLA SLA may be indexing due to configuration updates. If this persists, check the SLA configuration. Can you please help me why it's missing? I don't change any SLA configuration. ...

• cloud
• jira-service-desk

Almost every entry of a customer (email) in our customer list seems to be non-existing. When I roll over the customer email entry a tile comes up offering the button "Show Profile". When I click on ...

• cloud
• jira-service-desk

Hi guys I have set up the an email to get a support ticket from clients that do not have an account and that just by sending an email to my support email a new ticket is created. I got the confirmat...

• cloud
• jira-service-desk

Hello -  I understand that customers outside of Jira Service Desk (no account in the system) can send an email to a specified email handler which then creates a ticket in the project. JSD will ...

• email
• cloud
• issue-create
• jira-service-desk
• profile
• +1 more tag...

I have configured to create an e-mail ticket. A report is created where the reporter is the user's email. I can respond to this notification and the user receives an email. When the user replies to m...

• cloud
• email
• jira-service-desk