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Jira Service Management
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Hi all, My client wants to remove the button "notifications on/off. Please, how can I do this?
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I want to use automation for my Service Desk project. If a user creates a task of a certain type, I want to send a POST request to my server and automatically process that request. I created an auto...
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...an see the following: "versions": [{"self": "https://my-domain.atlassian.net/rest/api/3/version/14214","id": "14214","name": "1.9.0","archived": false,"released": true,"r...
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to get the access in ultra main to create new w/o I have contacted ITSR they replied to rise a request in Jira but can't find any link to rise a request please advise how to rise the request in Jira ...
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Hay alguna forma de asignar varias tareas a un miembro del equipo sin la necesidad de cambiar el responsable de cada tarea?
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We are very new to Jira Service Desk and I've noticed that when a customer replies to our 'resolved' email, the ticket doesn't automatically show up in the queue as an open ticket? How do I ...
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Any possibility to create service desk between two departments if yes share tutorials or links. Thanks
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I've created a small JavaScript file to hide the "Organization" option on Servicedesk portal forms. I've read up on the issue and seen that I should add the context "consumerPortal" and that is a pro...
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Has anyone else seen this?
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I am trying to create an issue between a classic jira service desk project -> classic jira software project. For some reason however, the Summary field will not set properly on the created issue a...
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Hello, I have tried just about everything to get the Issue Type to be visible on JSD Customer Portal. I'd like users to come to the Customer Portal, Select a Request Type, then Select an Issue ...
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Hi I have done DNS txt records, in admin dashboard it says my domain is verified - Check DKIM CNAME records - check SPF record "v=spf1 include:_spf.atlassian.net ~all" - Check Doing a chec...
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My requirement is that any service desk user should be able to "Raise this request on behalf of" another user. Currently only service desk agents can do this. How do I control the permiss...
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Hi, I've set up an automation where when an issue is created in (SD-XXX) Jira (matching the JQL condition) it will create a new issue (as a bug) in another project DEV (PRDS-XXX) for...
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We have started to use Jira Service Desk (cloud), I wanted to check if I can assign one Jira service desk license among a group of the employee using the tool. Will it create a compliance issue? Is i...
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Hi Is it possible to set up a mail hosted in protonmail as email handler in jira service desk? The mailbox in question is legacy and we can't change the address to one of our on-prem hosted at the m...
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Hi all, I'm trying to customize a simple project created on Jira Service Desk. By default, after remove other kind of issues, I let "IT help" issue type, but I just need one button for create simple...
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I have setup a service desk in Jira service desk server , but somehow the customers that log in on the portal are not able to see all the request. they can only see the requests that were made by the...
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Hello, I have issues sending mails to JIRA cloud.I wanted to check if there is any filter on the cloud that is blocking the mail. Earlier when i sent mail to have a ticket raised i got this m...
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Hello, I am new to atlassian community. My colleagues have the queue link above the channels, but I cannot add it.
4,632 views 8 0 Deleted user September 23, 2020 -
Hello, I developed an application which updates Jira ticket's fields. I need to update Fix Version/s field, but I found no method to do that. I saw many examples but all using the Java version where...
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We have our own JIRA Service Desk site. We also use the system for change request management. We are working with a 3rd Party for software development who use JIRA. They have given 2 user IDs for our...
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Hi, From a few days ago the layer of Jira Service Desk deliver the emails with a big latency, it could ser since 5 hours to deliver the emails; I went to see the config email of JSD and displa...
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Hey, I want to create a simple scripted validator by using cfvalues. Unfortunately I got the following error: What I'm doing wrong?
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I'm trying to use the jira API's to create a project with a custom project template for the "projectTemplateKey" key. The only thing I have to go on is the following links. https://community.atlass...
4,650 views 5 0 Deleted user September 22, 2020
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