Jira Service Management

A couple of days ago I updated my MX records (moved my email to O365). The email is working in general -> but I haven't received any emails from Service Desk since the move. I'm guessing a block ...

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• jira-service-desk

I just wanted to confirm that Automation for Jira - Server is work on the cloud base? 

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• jira-service-desk

For one user only I can't manage access to product because there is no product ion the list and a beautifull error message instead...   How can I resolve it without Technical support.???

• access
• cloud
• jira-service-desk
• user

Hi, I have created Department & Sub-Department as cascading field. Also configured the field configuration to set Department & Sub-Department as mandatory. On the create and edit form, vali...

• jira-service-desk
• jira-service-desk-server
• server

I'm not very familiar with Jira, but I am attempting to make a "form" in our internal servicedesk asking simple yes/no questions in regards to GDPR.  The questions are unfortunately somewhat le...

• jira-service-desk
• jira-service-desk-server
• server

We use Jira SD Cloud Service and are currently running 1 SD Project for Software Customer Support. We would like to Start another SD Project for general customer support. These 2 projects come from ...

• cloud
• jira-service-desk

Hello! I have a customer who don´t get mailresponses sent från JSD. The main question is how I can check and secure communication between our servicedesk and the customer because the agent cannot se...

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• jira-service-desk

• jira-service-desk
• jira-service-desk-server
• server

Hello everybody, we are using Jira Service Desk v4.5.5 (Jira Core v8.5.5) as a on-premise installation in our data center. I tried to configure that customers do not get a email notification if the...

• jira-service-desk
• jira-service-desk-server
• server

hello, i have created a new status in Jira 7.x.x under task properties. unfortunately this status is limited to 12 characters. how can i increase the number of characters? thanks and best regards

• jira-service-desk

hello   is there option to enter organization and consumers with complete details like telephone , mobile , email , address?   we want to have a list of all costumers with all the detail...

• cloud
• jira-service-desk

Hi  I have a user who cannot upload attachments when she create an issue from create button, when she attach a documents it does not give her the Insert button option  is this some kind o...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   Is there a way to extract the queue to let's say a an excel worksheet or may pdf? I would need a list provided as a monthly report maybe for ongoing tickets. Thank you.

• cloud
• jira-service-desk

Hi together In Jira Service Desk I set up an organization with some customers in it.  If someone creates a ticket and shares it with that organization, everyone in this organization receives a...

• jira-service-desk
• jira-service-desk-server
• server

I want to add comment body in email notification so that no body need to go portal for adding comment to an issue.  is this possible?

• cloud
• jira-service-desk

Queues:               https://onevue.onedot.com.au/projects/TEST/queues/custom/507 Portal:      &n...

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• jira-service-desk

Hi,   I want to create the custom fields & then add them to Issue types and Request Types. Under Fields, I am not seeing any option to add/configure custom fields Is this because of some ...

• cloud
• jira-service-desk

I am trying to create a custom report, however I cannot change any series different from pre-defined series. I need to use a series based on a custom field. How can I do that, since the custom field...

• cloud
• jira-service-desk

We are using HubSpot CRM.   We are a global company with 3 distinct regions (USA, UK and AUS).   We need to reroute tickets the appropriate team based on a customers region (stored in H...

• cloud
• jira-service-desk

How do I create a report like the default "workload" report in Jira Service Desk.   I want to list the agents and number of tickets resolved by each in a specific time period.   Instead...

• cloud
• jira-service-desk

Hi There, I created the mailhandler in Jira service desk, and when I run the test, it's giving me the "mail handler gmail error lookup failed" error. please advice. thanks 

• cloud
• jira-service-desk

Hi, I don´t know if issue security schemes works for me. I have 3 requests types: A, B, C and 2 services desk team. (Teresa and Laurel) Teresa has HR role and Laurel has a Dev Role. I w...

• cloud
• jira-service-desk
• security

Hi,  When a customer comments in a Jira Service Desk ticket, the current assignee is not receiving an email notification. The JIRA Service Desk project is assigned to the Default Notification s...

• cloud
• jira-service-desk

We have jira service desk in cloud. Is there a way to put Active Directory branches in Jira Service Desk?

• cloud
• jira-service-desk

I have a workflow defined which require approval from one person in two different states. I have used the Add Approval checkbox and configured it to a single user custom field which I have created an...

• cloud
• jira-service-desk
• workflow