Automation with due date

[Miyoung Mary Kim]

I wanted to put {{now.plusDays(2)}} in the Due date field so that when new issue is created, the due date is automatically updated.
However, I get this warning:

Can you please help us to solve this issue? Thanks!

[Petter Gonçalves · Accepted solution]

Hello @Miyoung Mary Kim

Thank you for reaching out.

By the screenshot you provided, I believe you are using the default Service desk automation, however, the smart value you are trying to add {{now.plusBusinessDays()}} is a feature of Jira automation, so it will not work there.

You can check below the main differences between both automation features:

Automation for Jira vs Service Desk automation 

That being said, please follow the steps below to properly configure the smart value as you need:

1. Navigate to your project > Project settings > Click on Project Automation (Not automation)
2. Create the rule as displayed in the screenshot below, selecting the trigger and conditions you need and adding the correct number of days between brackets in the smart value:
   

Let us know if you have any questions.

[Miyoung Mary Kim]

Hi @Petter Gonçalves Thanks for your help. I'm trying to follow your steps but I'm stuck with finding Project Automation. I only see Automation in the Service Desk Setting. 

After I clicked the Automation in the screenshot, it is the same place that I can't add the smart value. 

Please help me to find the Project Automation. Thanks.

[Petter Gonçalves]

Hello @Miyoung Mary Kim

I believe you are using a Next-gen project. Is that correct?

If that's the case, I believe the project Automation must be displayed under the Apps menu:

Can you confirm that?

[Miyoung Mary Kim]

Yes, I'm using Next-Gen Service Desk. Yes, I found the project automation under Apps! will try it now. Thanks!

[Petter Gonçalves]

Hello @Miyoung Mary Kim

I'm glad that we were able to help you.

Please, let us know if the rule provided above didn't work for you.

[Miyoung Mary Kim]

Thanks @Petter Gonçalves I was able to follow your steps and created a new rule.

It was very helpful! Thanks!

[Petter Gonçalves]

You are welcome @Miyoung Mary Kim

Have a nice week ahead. 

[Marco Brundel]

Hi @Miyoung Mary Kim,

what kind of jira project is it, classic or next-gen?
And is it possible to make a screen print of the entire rule?
In my Jira Cloud environment it looks different with automation.

Regards, Marco

[Miyoung Mary Kim]

Hi @Marco Brundel This is Jira Service Desk and used the next-gen template. I think I will try Peter's directions for this problem. Thanks.

[Marco Brundel]

@Miyoung Mary Kim  
have a look at

xxxxxx.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-jira-automation-rules