Jira Service Management

Jira only reads the From header to generate a ticket.  however when AWS AES forwards an email it requires that the From address be a verified address and so therefor will not allow the original ...

• cloud
• jira-service-desk

Hi   We're developing a new portal and we find a problem with the issue view on customer portal side. We have hide some fields on customer create issue screen using Scriptrunner Behaviours, a...

• behaviours
• customer-portal
• field
• jira
• jira-server
• +4 more tags...

I would like to change the "request created" response a client receives across around 70 service desks, is there a way to change across all of these or do I have to update each individual SD? We hav...

• cloud
• jira-service-desk

Hello,   There is no option for Jira local user to change their own password (see screenshot)          

• jira-service-desk

Hello, is it possible to use Service Desk for internal IT ticketing/tasks or do I need Jira Core additional to Service Desk?  In detail: Is it possible to create some sort of projects/tick...

• jira-service-desk
• jira-service-desk-server
• server

Hi community, I am not an expert in scripting but am really eager to learn more and to get things done by using groovy and Script Runner. Today I kindly ask you for your support since I get stuck. I...

• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Hi, I have a problem with add customers. Where I can add? I see a knowledge base but its not work. Left is knowledge base and right is my account Pls help :

• cloud
• jira-service-desk

Hello,   I'm trying to configure a dropdown-list, which has specific values depending on the user, who opens it. For this I am using the custom field "Database Picker" which uses a SQL query t...

• database
• groovy
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• +2 more tags...

Hi,   I have a Classic Service Desk Project and I do not see the button to configure for a different Scheme for Notifications I have the free plan Do I need to change something in the projec...

• cloud
• jira-service-desk

Hi Team,   very Good Morning,   Currently i am using JIRA Automation and internally i am using a Send a Web Request functionality which will send an API and get the response back t...

• cloud
• jira-service-desk

Hello Jira team, Maybe this is my stupid question :)  I'm doing the integration with Jira by sending email to my instance(General Service Desk project) so that it will create a ticket automati...

• cloud
• jira-service-desk

 i need to export activity history of issues  for auditing purposes.   

• cloud
• jira-service-desk

Hi! In our company, there are employees that don't have access to the Jira service desk, but, occasionally, we have to share customer emails with them when it pertains to their work. Is there ...

• cloud
• email
• forward
• issue
• jira-service-desk

Good Evening, I am working on setting up a new Issue Type called New Business.   I have created a few new fields that I wanted to be able to populate for tracking purposes.  I have c...

• cloud
• jira-service-desk
• screen
• screen-scheme

We've been trying to import a single project from our backup instance to our dev instance. It seemed like it worked except that for some reason the Request type didn't get populated for any of our is...

• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Hi Team, I have linked Jira Service Desk with our IT support shared mailbox. But I am only receiving some of the emails in Jira I tried testing the email channel according to https://confluenc...

• cloud
• jira-service-desk

Hello! Hope everyone is safe and health! I'm looking for a way to insert users from a group field to a multiple user field. I'm trying to solve this with Scriptrunner Cloud, but I can't insert the ...

• cloud
• jira-service-desk-cloud
• scriptrunner-for-jira-cloud

I created an automation that creates a new issue in my OS project when a media issue is transitioned to "In Use" in the DT project. It worked great, but I had a workflow issue in the DT project and s...

• jira-service-desk
• jira-service-desk-server
• server

Hello Service Desk experts!   We have an email address configured to accept requests into the Service Desk. How do I include these in reporting? I read that I could be able to configure an iss...

• cloud
• jira-service-desk

I really like the Detail view available when I am searching for tickets. It allows me to have a list of tickets in a sidebar while the ticket itself is displayed to the right of the sidebar. It allow...

• cloud
• jira-service-desk

Hey everyone, I'm not sure why this is happening, but we keep getting email loops in certain situations. It seems to be random who causes it, but as best as I can figure out, this is what is happenin...

• cloud
• jira-service-desk

  We are a development agency and have a number of different clients who either host thier sites with us or are hosted externaly i.e. amazon AWS, Pantheon etc.  Each client has their own S...

• cloud
• jira-service-desk

I have 2 service desk projects in different domains say abc.atlassian.com and xyz.atlassian.com, the requirement is to integrate tickets created in abc.atlassian.com (for component COMP1) to create n...

• cloud
• jira-service-desk

Hi there   How we could change the settings for emails from JiraServiceDesk that they are displayed otherwise than standard? Now the email only display a single comment. How we're able to c...

• cloud
• jira-service-desk

Hi Service Desk Team, The WHY We try to automate some of our processes. Therefore it would be usefull for us to do a webhook with a custom payload after a service request got approved. The exp...

• jira-service-desk