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Jira Service Management
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I created another Service Desk project and when trying to clone an issue I get the following error message : Cannot clone issue. Caught PSQLException for insert into "public"."A...
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Where do I go to change the "Need to raise a request? Contact us." text on the portal? I feel like this should be simple to change, but I cannot find where in Jira Service Desk to do it. Also, ...
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Hi, While configuring email request in Jirra , Iam able to edit only email part. But I want to change the domain cascadera.atlassian.net. Eg: Test @cascadera.atlassian.net Is there any option&nb...
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Hi guys, I am having issues identifying requesters because I cannot see their emails when the request is created in the Portal. I had to open my service desk to public so basically anyone c...
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Hello, Integration was successful. But when I go to the customer portal and try to search for articles. I can only find articles using English words in the search. When using other languages, the se...
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...roject, 1 public and 1 private? Thanks in advance!
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Can not create SD project: Log entry shows following 2020-06-03 13:01:25,239+0600 http-nio-8080-exec-24 ERROR glebk 781x21966x1 1a1c0uc 10.0.0.189 /rest/project-templates/1.0/templates [c.a.p.r...
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Hello teachers, we want to conduct multi-person conversations with customers through JSD. Such as: 2 customers and 2 customer service dialogue, customers do not need to register an account. May I ask...
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Hi, teachers. Scenario: The customer does not register a JSD account and contacts us via email. The customer's mail can not receive the attachment file we reply, please ask me how to set up to solve ...
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Hi Team, good day! Hope you are doing well~~~ My team is working on integrating JIRA Service Desk with Netcool/OMNIbus and Netcool/Impact to implement creating tickets automatically based on alerts...
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Guys, I have migrated from Java JDK to Open JDK for my jira service desk, just need to know if it is required to use any certs, keystore and trust store for open JDK? Remember we were using it for J...
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Hello everyone, Just want some advice on how I can clean up or optimise my JQL. I have automation set up to run. Do I need the similar JQL query in the 'If' area if it's already in ...
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My messages are coming in all squished up with a bunch of space out to the right. Any info on how I can make this fill in properly would be greatly appreciated. Thanks!
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Hi, I'm sure there is an answer already but is there a way to move the help desk widget? It is spilling over onto the scroll bar and we've had complaints about it being in the way. Any ideas on how ...
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Hello! I noticed that the satisfaction survey was not sent to the client even if the option in "costumer notifications" and "satisfaction settings" was enabled. Then I realized that this is only se...
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Hi, From my understanding by default a customer can only view ticket request he/she has created from the customer portal. I would like to know if it is possible to allow certain customers to view t...
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They should also only have access to Customer Portal. What am I missing?
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If you’re a cloud customer, visit our Jira Service Desk Cloud support page! for more documentation and resources on marketplace apps, system status updates, billing and licensing, bug sugge...
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I have a custom issue that I created (lets call it CFO Approval) that I would like to add to a new issue type (lets call it Software Acquisition). I can go through the process of adding it to ...
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We use Jira Service Desk (Server) up to 3 agents. In my opinion, it supports unlimited customers who can create issue ticket. However, when we set up the email incoming server, handler, and we test...
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Some Service Desk tickets assigned to a user are not showing on the "Your Work" dashboard. We think this has to do with incorrectly set Service Desk ticket resolutions. – - – - – The ticket is "In ...
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Hello, I am new here, please, can someone say, can I have, here on Atlassian, a Desk with all Tools request for Business? Atlassian Desk
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We are trying to set up our new service desk and want our customers to be able to upload excel and word documents as attachment to their tickets but it doesn't seem to be working. We don't have any i...
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Asking about batch notifications for Jira only - not service desk, Confluence,etc
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Hello, We are encountering an issue where users who have permissions and access to Jira Service Desk submit a request via email, and under Applications > Email Requests it shows the message being...
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| 36 | |
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| 10 hours ago | ||
| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |