The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is a license required to receive and resolve tickets?

Benjamin Calderon
Benjamin Calderon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 6, 2020

Hi everyone, i'm a new admin in Jira Service Desk, i can assign tickets to me and two others admins.
I want to assign a ticket to another person, this person need a licence to receive and resolve tickets?

 

pd: sorry about my english.

Watch
Like Be the first to like this
469 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Answer accepted
Joshua Sneed Contegix
Joshua Sneed Contegix
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
October 6, 2020

Hi Benjamin,

Yes, additional people will need licenses to work within the application. Cheers!

View More Comments
Benjamin Calderon
Benjamin Calderon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 6, 2020

Thank you!

Like
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security