How to recalculate SLAs in new SLA view

[Greg Hart]

My cloud instance has been updated to the new SLA configuration screen (see screenshot below), and I can't figure out how to force my SLAs to recalculate. They certainly don't seem to be recalculating when I update the targets and/or JQL queries that apply to targets. We're in the process of implementing SLAs and it seems like SLAs are randomly being applied and calculated to tickets that existed before the SLAs were configured. Tickets added after SLA configuration seem to be working fine.

[Piet Pieters · Accepted solution]

Hi @Greg Hart , 

the seemingly random items that are not recalculated, might that be issues where the SLA had stopped?
An SLA can be running (the timer is currently going), paused, or completed (the end has been reached for that metric). 

When an SLA is completed, it "locks" against that version of the SLA and will not be recalculated if you change the metric later on. 

Hope this helps! 

Tessa

[Greg Hart]

That does help! Thanks for that insight.