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Opening .msg files attached in Service Desk

Richardt Scholtz
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October 6, 2020

I have .msg files attached to a service desk ticket. When I try and open the file, it give an error "We can't preview this file type. Try downloading the file to view it." When I download the file and try and open it, I get another error message,

Screenshot 2020-10-06 141230.png

Is this a Service Desk issue or Windows issue? I am able to open any other attachment types.

1 answer

0 votes
Jack Brickey
Community Champion
October 6, 2020

yep. .msg files are not viewable outside of the email client unfortunately. 

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