Opening .msg files attached in Service Desk
Richardt Scholtz
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I have .msg files attached to a service desk ticket. When I try and open the file, it give an error "We can't preview this file type. Try downloading the file to view it." When I download the file and try and open it, I get another error message,
Is this a Service Desk issue or Windows issue? I am able to open any other attachment types.
2 answers
Tal_Sofir
Contributor
@Richardt Scholtz @Jack Brickey
Hi there!
We actually faced this same issue and we have a solution for it. It automatically detects .msg and .eml attachments in Jira and renders them properly as full email content directly in the preview, rather than showing a broken/unsupported file view.
If you're interested in checking it out, feel free to reach out to us.
Just mention that Tal Sofir sent you!
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