Jira Service Management

Is there a way to change de the domain i use to access Jira Service Desk ?   For exemple from myproyct.atlassian.net to mycompany.atlassian.net

• cloud
• jira-service-desk

Is there a way to change the configuration user for the Automation part in ServiceDesk? We have a user that is no longer with the company and the automation rule is assigned on his username. I would ...

• cloud
• jira-service-desk

I am in need of our Management Team to receive a notification when a ticket is created with a specific priority on it.  They do not want all tickets with all priorities, just one specific priori...

• cloud
• jira-service-desk

When going to the help article https://confluence.atlassian.com/adminjiraserver/enabling-public-signup-and-captcha-938847032.html and trying to follow the steps within the article, the a...

• cloud
• jira-service-desk

Hi, I'm doing a big push to move my users from email to portal usage for our service desk. Unfortunately, I'm unable to find a way to enable sharing an issue with specific users within my organizat...

• jira-service-desk

Hi, with native Jira Service Desk (no additional App), you can use canned responses as templates for service desk responses to customers as described here. Is it possible to add the current assign...

• jira-service-desk
• jira-service-desk-server
• server

Hello,   Using the instance of Jira Service Desk without login. This means each user needs to add their email address to the ticket. Many users are receiving this error: Current user i...

• cloud
• jira-service-desk

Is it possible to fill request participants with Automation for Jira (smart value) based on a User group or a project role?   Situation: I’ve got 8 users in a user-group (usergroups synced wi...

• addon-com.codebarrel.addons.automation
• automation
• jira-service-desk
• jira-service-desk-server
• server

Can you change the text color in the "Change Procedure" box ?

• jira-service-desk
• jira-service-desk-server
• server

Applying the "Respond to customer" transition to enter the "Waiting for customer" state for the "Service Request with Approvals" incident type does not cause the dialog box to appear to allow me to s...

• jira-service-desk
• jira-service-desk-server
• server

I would like to export the satisfaction report with user names, along with feedback of the last year, how can I do this?

• cloud
• jira-service-desk

Problem - When a user clicks to create an issue in JSD customer portal, they are presented with a long list of Fields that I enabled them to see. This is very different when I create an issue on the ...

• cloud
• customer-portal
• field
• halp
• jira-service-desk
• +1 more tag...

Hello, In a cloud-jira-service-desk implementation, I have a few customers grouped into an organization. For some reason some of them could not access, and upon some suggestions I read around I add...

• cloud
• jira-service-desk

I want to use the same confluence space for two different service desks.  One is for general customers, the other is for folks with access to submit bugs/higher level issues.  I can easily ...

• cloud
• jira-service-desk

Good Morning I have recently created a workflow and a workflow scheme.  From other existing SD project I know upon closure of a ticket (status Done or Resolved) we get a pop-up so we can choos...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, I have created a rule that references a custom field (used in a dynamic form).  The rule runs correctly and the if statements correctly pick the custom fields but when the email is sent ...

• automation
• cloud
• dynamic-form
• jira-service-desk

Hi ALL, I am looking for a solution to clone existing projects with existing configurations like issue type, work flows,  automation rules without existing tickets to new project. As a require...

• jira-service-desk
• jira-service-desk-server
• server

Hi all we have an issue when customers log tickets we receive the error "Cannot create issue due to invalid license".As per my understanding JIRA Service Desk supports unlimited customers (...

• jira-service-desk

Hi All. I am trialing Insight (Cloud) but still can't work out how to import assets into insight. I have tried to connect via PowerShell\API key but get an error 'Invoke-RestMethod : The remote serv...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have created a new "next gen pojrect" and am working on creating a Request and associated workflow. I need a request to gather these things, then I'll share the decision tree (its very simple): ...

• cloud
• jira-service-desk

Service Deskの承認機能で承認されたあと、あらかじめ指定したメールアドレスへリクエストの内容を記載したメールを送信したい。

• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Hey folks, I need to connect multiple Azure AD tenants under one Jira instance, is there any way to do that ? Thank you very much,

• cloud
• jira-service-desk

is it possible to hide or display an automation rule based on the type of issue in the same Jira project ? for example in Jira Service Desk if the issue is service request type then I want to sh...

• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-cloud
• jira-service-desk
• +1 more tag...

on Jira Service Desk cloud, I'm on an issue and using automation for Jira I create a new issue connected to the current one I'm looking at. How can I quote the summary and the key of the new issue cr...

• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-service-desk
• jira-service-desk-cloud

As part of the workflow I want to have parallel approvals from 4 teams before a change can go forward for CAB approval. Each of the potential 4 teams have their own list of authorised approvers. Th...

• jira-service-desk
• cloud
• moderators