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Jira Service Management
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I've looked up a few older posts on this issue but none seem to adequately address the issue. Our SD is setup to require email addresses from customers when they submit requests. I can confirm...
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Hi, the Service Desk Project Type has 3 Templates - Basic, IT Service Desk and Customer Service. Could you please help me for - the default statuses each of these Project Template offers. Kind reg...
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I'm using jira service desk to receive emails and create tickets however the default email address is not receiving messages. This is the default provided address (support@<subdomain>.atlassian...
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When i try to create issue the "project" says no project found. I know i'm connected to my site as i can see tickets in Send to Issue. Any ideas why i dont see projects?
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Hi, We have a lot of confluence spaces with user access restricted via AzureAd groups. We want to manage user access requests for Spaces via a JIRA ServiceDesk project. My question is; is it possib...
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I have setup one email as the default for JSD, whoever is emailing on that email the issue get created. Now, sometime it happens that 2-3 emails are not creating or not detected by JIRA. May I know t...
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Hi folks, A real simple solution might be warranted here, but I didn't know where to look. I just closed a ticket in our Service Desk project, but even though the ticket has a status of Closed, it'...
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I want to build a custom report with Created vs Open Issues vs Closed Issues can someone please help
I want to build a custom report with Created vs Open Issues vs Closed Issues can someone please help. I am able to create the report for Created vs Closed Issues but I am unable to fin...
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Hello, Is there anyway to get rid of the sign on requirement for the service desk? Instead, can I add a "choose your name" field and have it connected to active directory?
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Hi, I wanted to check with the community on what is the best practice they have used. If you have both email support and raising request on the portal, have you tied both to the same project or kept ...
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Why do the request types on the widget not match my request types. Thanks in advance Greg
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Hi, I wanted to know what is the best possible way to display RCA for customers on any support tickets when a ticket is closed in JSD portal?
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Is there a way to add a "resolved" button to the emails to assignees? I'd like them to have the option to reply and say it was resolved with "xyz" and it close the ticket.
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I am trying to find the Jira database table that stores a scriptrunner custom field. We are calculating the time an issue is in one of the statuses of the projects work flow. Below is the script that...
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Hi there, We would like to use Jira Service Desk for our external technicans. Actually, they use another soft. And they can get the handwritten signature from the customer after their intervention. ...
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We have an issue type that is shown in multiple groups but, when the customer sends a request, the group isn't in any of the fields. Is there a way to show the issue group in the context fields of a...
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I've tried the guide here - https://confluence.atlassian.com/jirakb/configure-jira-service-desk-to-process-old-emails-806455097.html But the table does not seem to exist in my Jira DB: ...
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I'm setting up the Skill Yoga Help Desk and I have some questions. - How can I customize the cards in the 1st page of the help desk? - Do the customers need to login to Atlassian to be able to reac...
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Alright. Found a few threads regarding this, as well as Atlassians poor documentation in the matter. I am in a hybrid Exchange environment. But mailbox and authentication is done in 365/Azure. Wh...
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Hi Does anyone know which DB table holds details of request participants please? Many Thanks Vikki
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...nd/or memberOf limit. Don't know if this is true, maybe someone knows about this. - Cause of many objects and groups withing AD/LDAP we thought about to have just one or two groups where alle the r...
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I am also having a similar issue, I tried to delete the customer with the same API but getting this error { "errorMessage": "Customers cannot be removed from this service desk...
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Unassigned Candidate Support issues have been historically grouped in the "Waiting for support" queue. The unassigned issues are now being shown in the "Unassigned issues" queue and I have m...
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Hello, I would like to use parameters ( demande type, Workflow, SLA, ...) to create a new project. Is it possible in next-gen project ? In creation screen, I found a box to shared pa...
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I have a custom SLA to close an issue automatically after 1 day if the status "Çözüldü" is reached. SLA timer works properly, but the automation rule is not. I set the SLA timer to 1min to test it...
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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