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Community resources
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Jira Service Management
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Hey everybody, we want to use a custom form to integrate with JSD Cloud and create Issues In the documentation of the REST API I have seen this option. This would be fine: https://docs.atlassian.c...
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Hi, is it possible to modify the ticketing widget? Such as editing the "Send Button" Text or automatically assigning an email address?
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Hi Team, Having a big challenge here. The built in 'SLA Goals' report shows us with a 65% response and 62% resolution rate which I can't seem to replicate in my own custom report. I...
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I am planning to use import/export feature to port my existing Jira Cloud Instance to a brand new Jira Cloud instance. The new instance will be used only temporarily to verify some gnarly data alignm...
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When a customer logs into the support portal and they view their tickets, there is ticket type, summary, portal, status and reporter - can I get 'assignee' added to this screen, so that the customer ...
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Hi Folks, In our work flow, once requester raised the request Manager approval is Mandatory. We are getting the manager from the AD. we are using Deviniti(Active Directory attribute Sync) p...
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How do I change the message that is sent to the customer the first time so that they start using the
Good evening, I am new to the jira help desk, it turns out that I created a project and sent the request to the client so that they could start using it, but in the email that arrived it said the fol...
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I am looking for ideas and suggestions that would follow the "Jira" way to store Vendor/site information. My client has quite a few satellite locations. These are small sites with their own ISPs, ven...
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Hi, We have successfully setup an automation to transition a ticket to done if there is no response from the customer after a set number of days. What we haven't been able to determine is how frequ...
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We are facing the same issue as https://community.atlassian.com/t5/Jira-Service-Desk-questions/Email-processing-creates-tickets-with-incorrect-reporter-email/qaq-p/1238808. Please let us know if...
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Looking through the posts, it looks like there is no longer a way to create a Service Desk with sample data in cloud, only with the server version. Is there a CSV out there I can import with the sam...
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Is there a way to link comments from Jira tickets to Service Desk tickets. My current issue is that some of the users have SD access but do not necessarily have access to certain boards. ...
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Hi experts, I'm using rest api to create new jira but getting 400 error. I have compared format with manually created jira(all mandatory fileds are provided) and fetched existing jirasd to confirm...
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Hi all, I do not see a way to add products to the questions in base product JSD. But Atlassian ticketing itself has that question. Any ideas on how we can add products to base configuration o...
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Can someone explain the difference between Watching, Sharing and @ someone in an issue? Are only public comments shared? Thanks
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This is a question specifically about the Adapativist ScriptRunner "Custom Field" of type "Database Picker". (This question is here because the Adaptavist documentation specifically says questi...
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La idea es que al crear un tipo de incidencia en particular se pueda generar un correo de forma automática y que en el cuerpo del mensaje se agreguen campos personalizados de la incidencia.
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I have some service desk issues with the label set to 'Development'. My goal is to only allow users in the development group to see an issue with the label of 'Development'. I was trying to add ...
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Our business wants to bring super/admin user to the customer portal. It means that this user with such role should be able to see all the tickets within the organisation and no body else. Any suggest...
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I am working for different tenants in my Servicedesk and have created three different ServiceDesk Projects. Unfortunately, it seems I can only change a logo on the parent help center but nor for each...
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Hey, Question about Jira Service Desk Server. Can you on Server Allow anyone (without login) to view the Knowledge Base Articles? For Cloud this is possible and documented here. https://su...
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Hi, when agent responds to customer with an attachments, customer shouldn't login to portal again to view or download. It should be as simple as customer receiving an email with attachments in outlo...
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I have a client who said he responded to a Jira email notification about his ticket. He did the reply in the email notification and it's creating a new ticket in our Service Desk. Any ide...
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It says it's connected fine, but when I email my support email to test, it doesn't create a ticket. It's only if I email the default email address setup in jira, that the support ticket gets generate...
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Hello, on Jira, filtering tickets by content summary or creator doesn't work. Does anybody know how to hep me? Thanks in advance Carlotta
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