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Jira Service Management
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Often, a requestor will email in a request and CC additional people. My agents cannot see who has been CC'd and can only reply to the one reporter. This means that the people who were CC'd cannot se...
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I have recently changed the Request Created customer notifications but its still sending the old contents. Is there any thing else I need to push/trigger?
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Hello, I created a new status in Jira "On Hold". I added it to SLA section indicating that the time should stop counting when a ticket is put on On Hold status. It was working properly but ...
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Currently we have Jira Service desk (v4.8.0) and Jira Software (v8.8.0) running on our on prem server. Both are for internal use only and not for external use. There is an issue where Internet bro...
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is there a way to export Reporters email or usernames to csv and come up as emails? when i export to csv the report comes up as unique like this qm:9b463b79-3a3-457-af25-8923b2350e6169164...
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Hello I ahve a custoemr who is using Mac OS, she had tried with different Browsers (IE, Safari, Firefox) to login to Jira Service Desk, but she recieved a White screen, would anyone be...
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Hello community. As do we all know, on Jira Service Desk Customer Portal request view is ordered by activity date descending (newest activities on top (comments, approvals etc.) and issue details on...
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Hi Guys, Is it possible to add 2 email accounts to the same next-gen service desks project? I'd like to have a generic support@ email account and a second customer1@ email account that can be ...
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Hi Community! Like many others, I use one connected email address with many Aliases behind. Now, I would like to know to which of these addresses the mail was sent. With this information, I wa...
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Currently we are using a set of Atlassian products linked by Application Links using JIRA internal directory with the following version numbers: - JIRA Service Desk 4.0.2 - Jira 8.0.2 - Confluence...
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Hello, Faced with the next problem Jira admin created a task in SD portal with the Issue Type which is not related to SD project. After task has been working by SD team and changed status on Pendi...
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Hi Community users! We are doing further research on the topic of product & UI changes and we’re looking for existing Jira Cloud users to take part in an upcoming customer research study arou...
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Hi Community, seeking for your help or recommendations. We are going to implement Jira SD for business customers "single window", where our internal customers can create all kinds of tickets: change...
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Hi, I would like either to: - change the labels associated with the stars: "Very poor, Poor, Average, Good, Very good" - change the translation of these labels. Thank you in advance.
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Hello, i see in JSD 3.16 there is a way to customize the HTML mails. I tried this and managed to customize the emails. But it doesnt seem to apply to the email that is sent out when a user i...
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Hi, my POC and Prod JSD email template are different... POC and Prod JSD version both are 4.5.1 This is POC mentions mail, seems like old version mail template: This is Prod mentions mail temp...
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Hi ! I clicked on the status by mistake and my ticket is indicated as "In progress". I would like to return to "Open" status. Thank you in advance for your help !
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I created automation for issues when created. If I create an issue manually the automation is triggered. If I create it through the Customer portal it does not trigger automation. Our issues cr...
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Hi I just moved from cloud to server, and I can not create issues in the Service Desk portal. I can create it from the admin in the same project filling only the issue title. It is working fine in ...
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In the old ticket view we had the ability to search for or create KA's in the Knowledge Base. See attached screenshot. The new ticket view no longer has this section. Is there a way to add it back t...
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We had Jira Service Desk license since 2016 but we haven't used this product at all. We really want to test this product but so far no luck on any admin option. Any help will be really appreciated. ...
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I have multiple projects and several of them use a custom field called "Assignment Group". As you may have figured out/guessed, this is used to assign Service Desk tickets to the different Oper...
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Estoy administrando un servidor de correos - me he topado con un problema en un día las solicitudes se duplicaron hasta 30 veces, creando el ticket en dichas ocasiones, Quier...
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Our customers most often use the email interface for ticket creation. How can they indicate a major, critical or blocker via the email interface? I tried to send an email with outlook high p...
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The information displayed for clients in my help center is different from that displayed for adminis
I personalize my help center as well as the issue types and descriptions and these are displayed correctly in the help portal only if I am in an administrator profile, when a client enters he sees th...
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